Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 128,460 complaints — component: AIR BAGS
Incident date: Jan 28, 2026
The contact owns a 2019 Nissan Pathfinder. The contact stated that while driving at 30 MPH and attempting to come to a stop, the vehicle failed to decelerate sufficiently, resulting in a rear-end collision. Upon impact, the frontal air bags failed to fully deploy, as they only partially emerged from the housing. The vehicle's front bumper was a bit scratched. The failure experienced was a malfunct... Read more
Crash
Incident date: Feb 1, 2026
Stable track control failed to work, the driver seatbelt did not tighten & stayed loose, & air bags did not deploy upon hitting the ditch & small trees resulting after hitting ice/water upon coming to a stop sign at a “T” cross road.
Crash
2 injured
Incident date: Jan 28, 2026
The contact owns a 2007 Chrysler Crossfire. The contact was advised of NHTSA Campaign Number: 16V081000 (AIR BAGS). The vehicle was taken to several dealers; however, the dealers refused to complete the recall repair. The contact was informed that since the vehicle was an older model, the dealers did not have the appropriate equipment to code the vehicle. The vehicle was not repaired. The manufact... Read more
CHEVROLET
SILVERADO 1500
(2019) — AIR BAGS
Feb 5, 2026
Incident date: Nov 14, 2024
The contact owned a 2020 BMW 330i. The contact stated that while accelerating from a complete stop and making a left turn, another vehicle, trying to beat the light and driving 60 MPH, crashed into the driver's side of the vehicle. The contact was trapped because the front driver's side door failed to open. The air bags failed to deploy. The police officers delayed their arrival, and a police repo... Read more
Crash
1 injured
Incident date: Feb 2, 2026
I am not sure if I have the correct form. I puchased a 2014 Buick Enclave from Group 1 Toyota 20465 Southwest Fwy, Richmond, TX 77469. The dealership sold me this vehicle without addressing the safety recall. They claim it is not their responsibility.
Incident date: Nov 1, 2025
The contact owns a 2018 Jeep Compass. The contact stated that while driving at 25 MPH, the vehicle stalled with the engine was running and the check engine warning light illuminated. The contact made several attempts to move the vehicle; however, the steering wheel and the gear shifter were seized. The contact called a neighbor to the scene for assistance, and after several attempts, the vehicle r... Read more
Incident date: Feb 3, 2026
The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experi... Read more
Incident date: Feb 4, 2026
This complaint is submitted to supplement and clarify a prior NHTSA submission regarding Safety Recall 23TA15 for VIN [XXX] . The prior submission was brief and did not fully capture the timeline and circumstances described below. I purchased a 2021 Toyota Sienna (VIN [XXX] ) from Avondale Toyota on [XXX]. At the time of purchase, I was not informed of any active or pending safety recall affecting... Read more
Incident date: Jan 19, 2026
On [XXX] I was in a car accident. When it happened the airbags did not deploy and the seatbelt not locking. This resulted in me hitting my head in on the dash and chest on the steering wheel multiple times and having to go to the er to receive care and be put out of work. This is a major safety risk INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
1 injured
Incident date: Jan 2, 2026
Hit a tree head-on going 30+mph. Impact point on the vehicle was next to the airbag sensor. Air bags did not deploy
Crash
Incident date: Feb 4, 2026
My air bag “off” light comes on and then off again.
Incident date: Dec 27, 2025
Subject: Vehicle Safety Complaint – Recall 23TA15 | VIN [XXX] Hello, I am submitting a formal vehicle safety complaint regarding Safety Recall 23TA15 for my 2021 Toyota Sienna (VIN [XXX] ). Please find my detailed complaint and supporting documentation attached. This matter involves lack of disclosure and/or delayed notification of a safety recall, resulting in family safety exposure and loss ... Read more
Incident date: Jun 16, 2025
Dangerous car cyput off in full engagement. Brakes grinding squealing an unfamiliar sounds. The engine has major rust in air intake valves the epc code shut car down in full engagement and you can not restart unless u put extra gas in. TE car was replaced with new seats new body new rugs an the color has been repainted. The screws in bolts are not lined up an junkyard parts under carriage of car. ... Read more
Incident date: Feb 4, 2026
The dash cover has separated from the main dash component. RAM cannot confirm this will not impede the proper deployment of safety airbags in case of a head on collision. This is more than a visual issue, it's a safety issue. Looking online at RAM forums, this has been a common issue with the dash for many RAM owners.
Incident date: Dec 9, 2022
Hyundai issued recall 292 "A VEHICLES THAT FAILS TO COMPLY WITH THIS STANDARD MIGHT HAVE INCREASED RISK OF INJURY TO THIRD ROW OCCUPANTS DURING CERTAIN CRASHES INCLUDING A ROLLOVER." on January 22, 2026. As of the time of this filing, February 4, 2026, there is no remedy available. The Palisaid I own is impacted and we are unable to safely use the vehicle as intended for 3 of the 7 vehicle seats. ... Read more
Incident date: Feb 4, 2026
The contact owns a 2025 Toyota Sequoia Hybrid. The contact stated that while his wife was driving approximately 10 MPH, the vehicle was rear-ended by another vehicle driving approximately 50 MPH. The rear of the vehicle sustained significant damage. There was no warning light illuminated. The air bags failed deploy. The driver hit her head against an unknown part of the vehicle. The driver sustain... Read more
Crash
1 injured
Incident date: Jun 1, 2024
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The vehicle was taken to the dealer, and the contact was informed that the VIN was not included in the recall. The contact stated that the vehicle was taken to the dealer twic,e and the recall repair was not performed. The contact stated that the dealer had brushed him off. The m... Read more
Incident date: Dec 31, 1969
The car steered on its own without warning of Lane Departure
Crash
1 injured
Incident date: Dec 9, 2025
The contact owns a 2011 Toyota Sienna. The contact stated that the air bag warning light was intermittently illuminated while driving. The contact stated that the warning light turned off while restarting the vehicle. Additionally, the contact stated that the sliding doors failed to function automatically and required to be opened or closed manually. The contact stated that while attempting to ope... Read more
Incident date: Jan 26, 2026
My vehicle was involved in a very bad accident and deemed a total loss due to all the front end damage. Serious injuries occurred and none of the air bags deployed.
Crash
1 injured
Incident date: Feb 3, 2026
The contact owns a 2017 Mercedes-Benz GLC300. The contact stated while driving at an undisclosed speed, the messages "Driver’s Air Bag Malfunction - Service Required" and "Collision Prevention Assist Unavailable" were displayed. The vehicle was taken to an independent mechanic who diagnosed and determined that the air bag had malfunctioned. The vehicle was not repaired. The contact called the de... Read more
Incident date: Dec 1, 2025
Air bags did not go offin crash
Crash
6 injured
Incident date: Jan 30, 2026
I am filing a complaint regarding my 2023 Kia Niro and Safety Recall SC332. The recall involves a damaged floor wiring assembly that may prevent proper airbag and seat belt deployment, creating a serious safety risk. I scheduled and brought my vehicle to Cowboy Kia, Conroe on Feb 2,2026 specifically to have this recall repaired, but the dealership did not complete the recall service and returned ... Read more
Incident date: Aug 22, 2025
The contact owned a 2016 GMC Sierra 1500. The contact stated that while driving approximately 35 MPH, the vehicle crashed into a deer, causing significant damage to the front end. During the crash, no airbags deployed. The cause of the air bag's failure to deploy was not determined. The vehicle was repaired at the local collision center. Recently, while driving approximately 50 MPH, the driver pr... Read more
Crash
1 injured
Incident date: Feb 3, 2026
The contact owns a 2023 Horton Ford F-550. The contact stated that while driving at approximately 60 MPH while hauling a trailer, another vehicle had suddenly merged into the same lane, causing a front-end crash. In addition, the contact stated that the vehicle was occupied with 4 other occupants sitting in the front passenger-side seat, rear driver-side seat, rear center passenger, and rear passe... Read more
Crash
5 injured
Incident date: Feb 1, 2026
I am submitting this complaint to report a safety-related issue involving my 2016 Buick Verano. At approximately 112,000 miles, the vehicle experienced a major transmission failure that significantly affected drivability. Shortly thereafter, an airbag warning light illuminated, indicating a potential malfunction of the supplemental restraint system. An independent mechanic advised that the vehicle... Read more
Incident date: Jan 21, 2026
I was in an accident where a drunk driver pulled out in front of me. I waw traveling at 55 and he drive in front of me without stopping from a side road. I swerved to miss him while applying the brakes. We collided I hit him with the driver front fender, where it crushes the fender and started peeling the driver door back. After the impact I continued through a ditch up onto a hill and struck ... Read more
Crash
CHEVROLET
SILVERADO 1500
(2023) — AIR BAGS
Feb 2, 2026
Incident date: Dec 29, 2025
All sensors failed. Once vehicle was parked completely and seatbelt was removed, the car automatically took off. It began accelerating on its own, full throttle (Rivian logs were retrieved to show this), then began crashing into multiple cars while still gaining speed. Logs also show that the breaks were applied during this time, but the accelerator was still engaged at full throttle. The car then... Read more
Crash
1 injured
Incident date: Jun 1, 2025
The contact owned a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light was intermittently illuminated. Additionally, the brake pads were partially dragging against the rotors while driving. The contact referenced NHTSA Campaign Numbers: 15V085000 (PARKING BRAKE) and 15V465000 (AIR BAGS); as a possible cause for the failures; however, the... Read more
Incident date: Nov 15, 2008
I am requesting an urgent review of the airbag non-deployment for my 2023 Tesla Model Y involved in a front-impact collision on [Jan 19th 2026]. Because the vehicle has been declared a total loss and may be released to salvage at any time, I urgently request that Tesla preserve and review the vehicle’s crash data (EDR/SRS) and confirm whether the restraint system performed as designed.
Crash
Incident date: Nov 1, 2025
Audi is wanting me and another driver to drive 2.5 hours to their dealer drop off the car for repairs, then drive back. Then after the repairs are complete make that trip again. They want us to spend 20 man hours driving, plus gas, food, and mileage. None of this is reimbursed. I have called and written Audi several times with the same answer. This is unreasonable when they have a local VW dealer ... Read more
Incident date: Jan 31, 2026
Clock spring is broken. You can hear it popping when turning the steering wheel. I see other years are covered by my vin is not.
Incident date: Feb 2, 2026
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
Incident date: Feb 2, 2026
Lexus of Sarasota Fl confirmed a Faulty brake actuators causing brake , skid control and ABS light to come on which created an immediate and extremely dangerous driving situation as I was on an interstate highway driving at 70 mph. It’s been confirmed that multiply Lexus models and years have had numerous brake actuator . Multiple failures have been documented yet ONLY a few were given recall ... Read more
Incident date: Apr 25, 2025
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that after being stopped at a traffic light, while making a left turn in the snow, the contact was unsure if the vehicle had fallen into a pothole or had driven over a speed bump when the driver's side curtain air bag, and the passenger's side curtain air bags, unexpectedly deployed. Additionally, unknown sensors were beeping... Read more
Incident date: Jan 24, 2026
I scheduled an appointment with United Chrysler Jeep Dodge (111 85th St Brooklyn, NY 11220) for 2/2/26 and was told at scheduling the recall 06C/NHTSA 25V-302 and an oil change could be completed same day. This dealership charges a $150 per day storage fee for any vehicle that stays at the dealership and I wanted to avoid this fee and pick up the vehicle on the same day the service was completed. ... Read more
CHEVROLET
SILVERADO 1500
(2021) — AIR BAGS
Feb 2, 2026
Incident date: Jan 16, 2026
Dear NHTSA, I am writing to formally report a safety concern regarding my vehicle involved in a car accident on December 19, 2025. Details of the incident: Vehicle Make/Model/Year:Elantra SEL Sport 2025 Vehicle Identification Number (VIN): [XXX] Date of Accident: December 19, 2025 Location of Accident: Dec 16,2025. Silver Spring, MD the Takoma Park. City of Takoma Park Police 7500 Maple av... Read more
Incident date: Dec 1, 2025
Vehicle (2-owner, all svc records), involved in a head-on collision, with approximately 75% of impact/damage to the Driver’s front (see photos). The passenger front (25% of impact) airbag deployed, the DRIVERS SIDE AIRBAG did NOT deploy. The Takata airbag recall service/replacement (see invoice) was performed by a local Honda dealership on 01/08/2018. (Factory recall: 16-047; Kit Inflator: 0699... Read more
Crash
1 injured
Incident date: Jan 16, 2026
Vehicle involved in a head on collision resulting in a total loss. Frontal airbags did not deploy. Occupant (driver) sustained bilateral wrist injuries requiring surgery.
Crash
1 injured
Incident date: Oct 15, 2025
Taken vehicle at least 6 times to dealer (Corwin Toyota), to enquire about the 23v-865 recall, and each time have been told the repair is not available. Most recently asked December 2025.
Incident date: Jan 11, 2024
I got into an accident going 60 miles an hour I crash into a guardrail totaled the car but no airbags deployed I broke my wrist and dislocated my thumb
Crash
1 injured
JEEP
GRAND CHEROKEE
(2011) — AIR BAGS
Feb 1, 2026
Incident date: Dec 6, 2025
My supplemental restraint system problem keeps appearing on my dash at random times, sometimes will go away then sometimes will stay for over a year. I have heard this is ongoing and Honda has not issued a recall.
Incident date: Jan 31, 2026
Airbag deployment after minor incident .. foot slipped off the brake at a traffic light while car was not in motion, car rolled a few feet and bumped the back of another vehicle and the tow ball from the back bumper of said vehicle went through the front bumper of my 2018 Honda Civic and the airbag was deployed
EVENFLO
REO BY REVOLVE 360
(9999) — AIR BAGS
Jan 31, 2026
Incident date: Jan 30, 2026
I was in car accident on 1/16/2026. I was rear ended went into the guard rail then into the vehicle in front of me. My air bags didn't deploy.
Crash
1 injured
CHEVROLET
SILVERADO 1500
(2022) — AIR BAGS
Jan 30, 2026
Incident date: Dec 9, 2025
My car totaled by another car and my air bags did not deploy.
Crash
2 injured
Incident date: Dec 1, 2025
I brought my 325ci into BMW Buena Park to have an airbag recall completed. There were no issues prior to dropping the car off at dealership but when the car was returned the airbag system light was on and was filled with error codes. I returned the car to the dealer and they cleared the codes but on my way home the dash light returned and faults were present after taking to 2 independent special... Read more
Incident date: Jan 22, 2026
The contact owned a 2015 Toyota Corolla. The contact stated that the vehicle was previously involved in a front-impact collision, and the air bags had failed to deploy. The contact sustained injuries and received medical assistance from a chiropractor. A police report was filed, and the vehicle was driven from the scene. Additionally, the contact stated that while driving 35-40 MPH approximately ... Read more
Crash
1 injured
Incident date: Jan 16, 2026
I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resulted didn’t some injuries to me in a driver of the other car. The other car driver airbags did deploy but my 2020 Jeep Cherokee airbags did not deploy vehicle damage was rated such that the car was totaled with heavy front damage on the driver side front.
Crash
2 injured
LAND ROVER
DEFENDER
(2022) — AIR BAGS
Jan 30, 2026
Incident date: Jan 28, 2026
I was t-boned in my driver side from a driver ran a red light and my air bags did not deploy, with that my head hit the driver side window
Crash
Incident date: Oct 18, 2025
The contact rented a 2025 Hyundai Tucson. The contact stated that the vehicle would stop and would restart independently while driving. The contact stated that while attempting to reverse, the vehicle failed to respond on several occasions while the gear shifter was in reverse(R). The contact stated that the failure occurred while there was a vehicle parked behind the vehicle or further away. Ther... Read more
Crash
2 injured