Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 128,460 complaints — component: AIR BAGS
FORD
EXPEDITION
(2019) — AIR BAGS
Apr 3, 2026
Incident date: Oct 24, 2025
The contact owns a 2019 Ford Expedition. The contact stated that after parking the vehicle and with the engine idling, the front passenger side seat belt pretensioner erroneously deployed, causing the passenger to be forcefully retracted into the seat. During the incident, an explosion had occurred, and smoke filled the cabin of the vehicle. The contact sustained an injured neck during the seat be... Read more
1 injured
Incident date: Apr 1, 2026
UNKNOWN I am making complaint of the 3rd row airbags not passing federal inspection. I have not been in accident, but at this point I am very scared to drive my vehicle. I am trying to work with Hyundai Motor Company Corporate to find another solution, since there is no remedy available and they do not know when it will be available. I was told to not put anyone in the back seat, but I purchas... Read more
Incident date: Mar 10, 2026
Airbag/SOS System failure - stated resistance on airbag was “above 8 ohms” This happened - and [XXX] emailed me THREE times in the first 30 days of ownership. Replaced Steering Column Control Module - but this may not resolve the issue. Am looking to have this lemon replaced - been having trouble with ANY real contact from Jeep/Stellantis/FCA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I... Read more
Incident date: Feb 19, 2026
The contact owned a 2005 Acura TL. The contact stated that while driving at an unknown speed, the front driver's side air bag might have deployed without impact, hit the contact's face, reducing the roadway visibility and causing the vehicle to crash into the rear-end of another vehicle. The contact stated that the air bag exploded and propelled fragments, causing the driver to experience difficul... Read more
Crash
1 injured
Incident date: Apr 2, 2026
I told the dealership that there were recalls on my car, but because they can’t find it in the system they’re saying that there are no recalls. I did check the NHTSA website and the recalls are still not showing up, but AAA has me down for five recalls. I have all the information on them. I would like the dealership to at least look into them because I don’t feel safe driving my car..
Incident date: Oct 10, 2022
I no longer have this vehicle, as I traded it in once I was able to lower some of my negative equity. During owning the 2020 Hyundai Elantra, a deer it the side of my vehicle and knocked me into the center of the road while I was driving. No airbags had come out, nor was any sensor activated. About 6-8 months later, I was driving down the same road and a deer had run across the road. The forward c... Read more
Crash
Incident date: Jan 20, 2026
On January 21, 2026 i was involved in a car accident with a tractor in which the tractor collided with my passenger front side of my car causing me to slide into corn field causing the total destruction of my vehicle. None of my airbags deployed. There were no warning lamps or indicators from the vehicle showing a fault prior to the accident. The vehicle has been inspected by the insurance adjusto... Read more
Crash
1 injured
Incident date: Apr 2, 2026
The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repair were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The contact was informed that the seat belt parts had been out of stock for months. The contact ... Read more
Incident date: Mar 21, 2026
I was merging onto I-85 with my sister was in the front passenger seat, and my son was behind me on the driver's side. I heard a very loud bang/pop and looked to my right and immediately saw the curtain airbag deploying on the passenger side. I did not feel anything to indicate I hit something, no noise, no beeping from my vehicle safety features, no shake of the steering wheel to indicate I veere... Read more
Incident date: Mar 20, 2026
I had a accident with a another and now both them are totaled but i didn’t got any airbags deployed when i called honda and ingot a person for the case he is like you need to go to dealership and inspect the car and they are like they don’t have any responsibility for safety issue
Crash
Incident date: May 16, 2016
The contact owns a 2009 Jeep Wrangler. The contact received notifications of NHTSA Campaign Numbers: 18V021000 (Air Bags) and 16V290000 (Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that the parts were not yet available. The de... Read more
Incident date: Apr 2, 2026
A supplemental restraint warning came on dashboard, I noticed other accord owners are experiencing the same this light has to do with possibly airbags or seatbelts making it possibly unsafe to drive.
Incident date: Feb 6, 2026
See attached document for complaint.
Incident date: Apr 2, 2026
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, several other unknown warning lights were intermittently illuminated. The contact stated that the hybrid system was inoperable and failed to function properly, and the charging system failed to fully charge the vehicle. The contact rece... Read more
LAND ROVER
RANGE ROVER
(2008) — AIR BAGS
Apr 2, 2026
Incident date: Mar 27, 2026
Bought a SUV from a car lot was told the only problem it had was the o2 sensor needed to be changed test drive was good so had it a few days driving it got to be extremely bouncy ended up taking to my mechanic he said the struts are worn down nothing left on them the suspension was bad and the axles can snap anytime from how bad it bounces and said the airbag sensors are out
Incident date: Apr 1, 2026
My 2025 Hyundai Palisade is subject to Recall 292 (3rd-row Airbag Defect) and Recall 283 (Seatbelt Buckle Failure). The manufacturer has notified me that there is 'No Remedy' available for the life-threatening airbag defect, and parts for the seatbelt repair are delayed at the dealership.
Incident date: Mar 21, 2026
My wife was driving at about 40mph and hit a curb while driving straight. The car’s swerved and hit the front right and right rear tire with the curb. The right side curtain airbag deployed. This vehicle was taken to the Honda dealership a few months ago to address the exact same problem that was addressed through a safety recall with a sensor that was supposedly replaced but the Honda dealershi... Read more
Incident date: Apr 1, 2026
On March 2, 2026, the airbag warning light and seat belt warning light suddenly illuminated on my vehicle’s dashboard. This issue is extremely concerning, as it directly affects critical safety systems designed to protect occupants in the event of a crash. I immediately took the vehicle to an authorized Toyota dealership for inspection. However, the dealership refused to repair the issue under ... Read more
Incident date: Jan 15, 2025
My vehicle was hit on passenger side at approximately 35 miles an hour and the airbags did not deploy. Vehicle is totaled from the wreck and I sustained injuries which need medical attention.
Crash
Incident date: Apr 1, 2023
See attached document for complaint.
Incident date: Nov 1, 2024
The contact owns a 2007 Hyundai Sonata. The contact stated that the air bag warning light was previously illuminated. Additionally, the seat belt warning light was activated for the passenger’s seat while the seat was unoccupied. The contact was concerned that the safety restraint system (SRS) might not function correctly in a crash. The vehicle was taken to the dealer, where it was diagnosed, a... Read more
JEEP
GRAND CHEROKEE
(2019) — AIR BAGS
Apr 1, 2026
Incident date: Apr 1, 2026
The contact owns a 2023 Chrysler Pacifica. The contact received a second notification for NHTSA Campaign Number: 25V302000 (Air Bags) that the part for the recall repair was available, and to contact the dealer to schedule an appointment; however, after contacting the dealer, the contact was informed that parts for the recall repair were not yet available. The contact stated that the manufacturer ... Read more
Incident date: Mar 29, 2026
The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was parked, the front driver's side seat belt and the second-row driver's side seat belt failed to latch as intended. The vehicle was taken to the dealer, and the seat belt failures were confirmed. The contact was informed that the seat belts needed to be replaced. The contact was informed that parts were not avail... Read more
Incident date: Sep 9, 2025
My 2020 Ram 2500 Mega Cab truck Dash Leather Covering is coming loose from it base and may interfere with the passenger Air Bag deployment that is under the loose material. My truck has only 36,000 miles on it and has been garaged kept since I purchased it new. *I found this information online. Ram 2500 trucks (2019–2023) frequently experience dashboard leather bubbling or delamination, pa... Read more
Incident date: Mar 9, 2026
I got into a head-on collision with a cement center median going roughly 45-50MPH after fishtailing on black ice. My airbags did not deploy at that speed, I contact toyota corporate and they only removed the CDR information and did not assess the airbag sensors themselves. I was able to press the SOS button for EMS to arrive. My safety was put at risk as none of my airbags deployed. It was not in... Read more
Crash
Incident date: Mar 27, 2026
AFTERMARKET SEAT COVER AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY. I can't electricly move my seats when I try and air bag warning comes in my dash board
Incident date: Mar 27, 2026
Front passenger dash airbag spontaneously deployed without any inciting event. The vehicle is at the Team Chevrolet Goldsboro dealership. A case has been opened with General Motors Case Number XXX. No prior warning - it smoked for a few seconds then deployed. No prior warning lights.
CHEVROLET
SILVERADO 1500
(2022) — AIR BAGS
Mar 31, 2026
Incident date: Mar 22, 2026
The vehicle displayed a “Passenger Restraint System Malfunction” warning. Upon diagnosis by an authorized BMW dealership (Fields BMW, [XXX] ), the issue was identified as a faulty passenger knee airbag wiring harness (short to ground). The dealer confirmed that this condition is documented in a BMW Technical Service Bulletin [XXX] ), indicating that BMW is aware of a recurring defect involvi... Read more
CADILLAC
ESCALADE ESV
(2019) — AIR BAGS
Mar 31, 2026
Incident date: Mar 30, 2026
The contact owns a 2012 Hyundai Elantra. The contact stated that while attempting to start the vehicle, the air bag warning light illuminated. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The vehicle was not repaired. The manufacturer was not notified of the failure and opened a case. The a... Read more
POLESTAR
POLESTAR 2
(2023) — AIR BAGS
Mar 31, 2026
Incident date: Mar 31, 2026
I am writing to file a complaint regarding four recalls on my 2023 Hyundai Palisade in the past year, two of which remain unresolved due to lack of parts or remedy. We received notification of the seatbelt recall in October and scheduled with our local Hyundai dealership. Upon arriving at our appointment, we were told there were no parts to complete the repair and that there was a months long wa... Read more
Incident date: Oct 15, 2025
The contact owns a 2020 Toyota Camry. The contact was notified of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not ... Read more
Incident date: Mar 25, 2026
We had an accident with my Honda HRV where we rear-ended another vehicle. Right before the crash, a message showed on the dashboard that the brakes system isn't working. Also the airbag didn't deploy. We suspect a technical failure that caused the accident. The Car was towed and then totaled. We had to go to the ER twice. The problem hasn't been confirmed by a dealer yet, and I opened a case with ... Read more
Crash
1 injured
1 deaths
THOR MOTOR COACH
TELLARO
(2021) — AIR BAGS
Mar 31, 2026
Incident date: Mar 31, 2026
I received a letter in August 2025 informing me about the passenger airbag recall for 2020-2025MY Land Rover Range Rover Evoque that said parts and remedy are not yet available. I received a second letter in February 2026 that said parts and remedy are available and advising I schedule a service appointment with Land Rover Range Rover dealer. I've called three Land Rover Range Rover dealerships in... Read more
Incident date: Mar 14, 2026
Power Train- error message stating 4x4 is unavailable, message will appear anytime between when first starting the car to active on the road. While active, there sounds like there’s some sounds coming from the rear tires before message appears. This issue has been consistent since purchasing the car at 76k mileage. Airbag- at random and then noticeably when hitting some bumps, dash light stating... Read more
Incident date: Dec 1, 2025
The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air... Read more
Incident date: Dec 1, 2025
The contact owns a 2018 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the parking brake independently activated, and the air bag warning light illuminated. In addition, while attempting to turn off the vehicle, the key failed to function as intended. The vehicle was driven to the shoulder of the road and turned off. The contact stated that while attempting to st... Read more
Incident date: Feb 9, 2026
Airbag light has been coming on and stays on. When I start my vehicle the airbag in the dash on passenger side sounds like it’s trying to escape. Scary. I have a service appointment for April 2, 2026, Thursday. They can’t get me in sooner. I understand the recall doesn’t apply. I’m stating that it SHOULD! Please expand your recall to more Jeep models. I want this on record as I am deeply... Read more
Incident date: Mar 30, 2026
The components involved are the automatic emergency braking (AEB) system and the airbag system. During the collision, the AEB system did not activate, and the airbags did not deploy. The vehicle is available for inspection upon request. I was driving on a main roadway with no stop signs or traffic controls in my direction when another driver entered from a side street with a stop sign and pulled ... Read more
Crash
VOLKSWAGEN
TIGUAN
(2017) — AIR BAGS
Mar 31, 2026
Incident date: Dec 3, 2025
Recently purchased the truck an warning light of low beam headlight out keeps coming on, but light is working fine, also horn and left controls on steering wheel dont work. Found There was a recall 15V459000 dealer said was completed in 2015 so is no longer warranty but the issue is happening now and it says it can cause a wire short that can cause airbag deployment
GMC
SIERRA 1500
(2022) — AIR BAGS
Mar 30, 2026
Incident date: Mar 27, 2026
#### The ABS Defect 12. Within seven (7) days of purchase, and with fewer than [NUMBER] miles driven, the subject vehicle experienced a catastrophic failure of the ABS pump containing the Electronic Control Unit (ECU) [citation:1 from previous analysis]. 13. This failure caused the ABS warning light to illuminate and completely disabled the ABS functionality, reducing the braking system to non-p... Read more
Crash
Incident date: Feb 20, 2026
The contact owns a 2021 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the seat belts for the vehicle became inoperable for the entire vehicle. The contact stated that the seat belts failed to detach properly. The contact received notification of NHTSA Campaign Numbers: 25V607000 (Seat Belts ) and 26V034000 (Air Bags); however, the part to do the recall repair was... Read more
Incident date: Feb 4, 2026
The contact owns a 2015 GMC Sierra 1500. While traveling on a two-lane highway at approximately 55 MPH, another vehicle suddenly turned into the contact's lane, resulting in a severe frontal "T-bone" collision. The force of the impact caused the other vehicle to be propelled into a ditch, while the contact's vehicle remained on the roadway. Despite the significant nature of the crash and the speed... Read more
Crash
CHEVROLET
SILVERADO 3500
(2024) — AIR BAGS
Mar 30, 2026
Incident date: Feb 21, 2025
Hyundai has opened an internal case, number 42429100 Their only resolution is to leave the vehicle at a dealership and rent a car at my own expense. They have offered to give me a slight discount on a trade, but all comparable vehicles are under safety recalls as well. They have offered no effective solution and I have no manner to safely transport my family. The vehicle is subject to an activ... Read more
Incident date: Mar 30, 2026
This dealership is a scam, my car isn't even safe to drive because the (PSM) needs to be replaced and none of the modules are communicating but somehow they passed the inspection. I bought this car as is 2/24/26 and 2 days later it started overheating. I took to Big Al's like they recommended and Big Al's replaced the coolant assembly the car was still overheating so Big Al's recommended the elect... Read more
Incident date: Mar 24, 2026
At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.
Incident date: Nov 18, 2025
The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts ) and 26V034000 (Air Bags); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. Th... Read more
Incident date: Jan 6, 2026
The contact owned a 2019 Volkswagen Atlas. The contact stated that when driving at various speeds, when veering towards the left or right with the vehicle, the vehicle would turn in the opposite direction the steering wheel was being directed. The contact would have to turn the steering wheel in the desired direction to straighten the vehicle and turn it towards the intended direction. The lane as... Read more
Crash
1 injured
Incident date: Mar 30, 2026
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags). The contact called the manufacturer for an update on part availability and was informed that the remedy was still under development. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a fail... Read more
Incident date: Mar 11, 2022
I am reporting a safety concern involving a 2019 Chevrolet Malibu. The vehicle was previously involved in accidents prior to my purchase and had known mechanical issues, including a gear shifting problem that was not properly repaired. In February 2024, while the vehicle was insured under Ocean Harbor Casualty Insurance Company, it sustained a significant front-end collision impacting the driver ... Read more
Crash
ALLIANCE RV
VALOR
(2024) — AIR BAGS
Mar 30, 2026
Incident date: Mar 9, 2026
i was in a motor vehicle accident on a highway, with speeds greater than 50mph. A car struck my driver side door. My car, spun, with my head hitting the driver side door top trim. Air bags did not deploy.
Crash
1 injured