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"Quacker Factory" Chenille Robes

CPSC Recall #07-539 — March 26, 2007

Recall Summary

Recall Number07-539
Recall DateMarch 26, 2007
Remedy TypeRefund
Units AffectedAbout 15,000
Manufactured InChina

Where It Was Sold

QVC network
its Web page
its toll-free number
and in its outlet and employee stores from August 2006 through December 2006 for between $40 and $52.

Product

"Quacker Factory" Chenille Robes

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), QVC Inc., of West Chester, Pa., is voluntarily recalling about 15,000 “Quacker Factory” Chenille Robes. The robes fail to meet Federal flammability requirements. Should the robe come in contact with an ignition source, such as a stove burner, candle flame or cigarette lighter, it could catch fire and possibly cause serious burns to consumers.Name of Product: "Quacker Factory" Chenille RobesUnits: About 15,000Retailer: QVC Inc., of West Chester, Pa.Distributor: Lai Apparel Design Inc., of New York, N.Y.Hazard: The robes fail to meet Federal flammability requirements. Should the robe come in contact with an ignition source, such as a stove burner, candle flame or cigarette lighter, it could catch fire and possibly cause serious burns to consumers.Incidents/Injuries: None reported.Description: The robes are 100 percent cotton chenille robes sold under the names "Quacker Factory Holiday Cheer Chenille Robe," with QVC item number A4623; "Quacker Factory Novelty Chenille Robe," with QVC item number A4629; and "Quacker Factory Whimsical Chenille Robe," with QVC item number A2202. Each robe has a product care label which has "Quacker Factory" and "100% cotton" on the front and the QVC item number on the back.Sold by: QVC network, its Web page, its toll-free number, and in its outlet and employee stores from August 2006 through December 2006 for between $40 and $52.Manufactured in: ChinaRemedy: QVC had directly notified its customers by telephone and mail to stop using the robes. QVC is offering a full refund for the return of these robes.Consumer Contact: For more information, call QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET Monday through Sunday, or visit QVC's Web site at www.qvc.com.

Hazard

The robes fail to meet Federal flammability requirements. Should the robe come in contact with an ignition source, such as a stove burner, candle flame or cigarette lighter, it could catch fire and possibly cause serious burns to consumers.

Incidents & Injuries

None reported.

Remedy Instructions

QVC had directly notified its customers by telephone and mail to stop using the robes. QVC is offering a full refund for the return of these robes.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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