5 Hour Tea Lights
CPSC Recall #12710 — January 4, 2012
Recall Summary
| Recall Number | 12710 |
| Recall Date | January 4, 2012 |
| Remedy Type | Refund |
| Units Affected | About 10,000 cases |
| Manufactured In | Thailand |
Where It Was Sold
| Food service distributors and other restaurant supply stores nationwide from April 2011 through October 2011 for between $36 to $50 per case. The recalled tea lights were not sold to retail consumers. |
Product
5 Hour Tea Lights
Description
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Hazard
The tea light wax can overheat resulting in the wax catching fire, posing a burn and fire hazard.
Incidents & Injuries
Sterno has received several reports of the flame from the tea lights catching the wax on fire. No reports of injuries have been received
Remedy Instructions
Stop using these candles immediately and return any unused candles to the place of purchase for a full refund. Food service distributors and restaurant supply stores have been directly notified about this recall by mail.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.