Classroom Select NeoRok Stools
CPSC Recall #16-721 — January 14, 2016
Recall Summary
| Recall Number | 16-721 |
| Recall Date | January 14, 2016 |
| Remedy Type | Refund |
| Units Affected | About 6,000 (About 1,350 were recalled in June 2015. In addition, about 800 were sold in Canada) |
| Manufacturer | School Specialty Inc., of Greenville, Wis. |
| Manufactured In | United States |
Where It Was Sold
| Classroom Direct catalogs |
| School Specialty Furniture and Equipment catalogs |
| School Specialty Education Essentials catalogs |
| School Specialty Early Childhood catalogs |
| and on www.schoolspecialty.com from May 2015 through November 2015 for between $105 and $115. |
Product
Classroom Select NeoRok Stools
Description
18- and 20-inch tall models of the stool can break during use, posing a fall hazard.
Hazard
The stool can break during use, posing a fall hazard.
Incidents & Injuries
School Specialty has received a total of nine reports of stools breaking during use, including one report involving a concussion.
Remedy Instructions
Consumers should immediately stop using the recalled stools and contact School Specialty for a full refund or merchandise credit. Consumers who received replacement stools in the previous recall should also contact the School Specialty for a full refund or merchandise credit. School Specialty is contacting consumers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.