9310HD Digital Video Capture Module with software version 3.4.0 or higher configured with 9263 en...

FDA Device Recall #Z-0293-2021 — Class II — September 22, 2020

Recall Summary

Recall Number Z-0293-2021
Classification Class II — Moderate risk
Date Initiated September 22, 2020
Status Terminated
Voluntary Voluntary: Firm initiated

Recalling Firm

Firm Pentax of America Inc
Location Montvale, NJ
Product Type Devices
Quantity 39 total

Product Description

9310HD Digital Video Capture Module with software version 3.4.0 or higher configured with 9263 endoPortal

Reason for Recall

There is an intermittent software issue that could affect the systems, in which an exam video for one patient (Patient A) might be copied to another patient (Patient B). This does not occur at the time the user performs and initially reviews an exam; it is not evident until a follow-up review occurs.

Distribution Pattern

US Nationwide and Canada

Lot / Code Information

All systems with version 3.4.0 or higher; Computer Serial Numbers: 84086-01 84533-01 84090-16 84090-15 84090-14 84090-11 84090-09 84090-10 84090-08 84088-13 84088-11 84528-08 84087-06 84087-03 84538-06 84088-14 84089-02 84089-06 84089-03 84529-04 84528-05 81536-06 84091-01 84089-16 81536-12 84532-11 81538-05 84090-02 84089-13 84089-12 84090-06 84087-04 84531-12 84531-11 84531-10 84531-13 84091-16 84533-11 84533-12

Other Recalls from Pentax of America Inc

Recall # Classification Product Date
Z-2329-2025 Class II Pentax Medical Video Processor; Model Number: ... Jul 16, 2025
Z-1236-2025 Class II PENTAX Medical Video Colonoscope- Intended to ... Jan 29, 2025
Z-1238-2025 Class II Pentax Medical Video Processor- Intended to be ... Jan 29, 2025
Z-1237-2025 Class II PENTAX Medical Video Upper GI Scope-Intended to... Jan 29, 2025
Z-2449-2021 Class II Gastroscope Family # 1-Gastroscopes without a W... Jul 14, 2021

Frequently Asked Questions

A software recall means the device's embedded software or firmware has a defect that could affect its performance or safety. Many software recalls are corrected through firmware updates that can be applied without physically replacing the device. For implantable devices, the update may be delivered wirelessly during a routine clinic visit. For external devices, the manufacturer may provide updated software files or replacement units. Contact your healthcare provider to determine whether your specific device and software version are affected and what action is recommended.

Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.

Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.

What Should You Do?

Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.