Neutrogena Elevated 4-Holiday Trays (contains Neutrogena Deep Clean Purifying Whipped Foam Clean...

FDA Drug Recall #D-0245-2018 — Class II — December 7, 2017

Recall Summary

Recall Number D-0245-2018
Classification Class II — Moderate risk
Date Initiated December 7, 2017
Status Terminated
Voluntary Voluntary: Firm initiated

Recalling Firm

Firm Johnson & Johnson
Location Skillman, NJ
Product Type Drugs

Product Description

Neutrogena Elevated 4-Holiday Trays (contains Neutrogena Deep Clean Purifying Whipped Foam Cleanser) Case Code: 00070501302866

Reason for Recall

Defective Container: products showed leakage (bubbles, foaming) of propellant and product from the container valve cup area.

Distribution Pattern

Product was distributed nationwide

Lot / Code Information

Lot #: 2617RT1, 2617RT2, 2627RT2, 2637RT1, 2647RT1, 2657RT1, 2627RT2, EXP 05/2019

Other Recalls from Johnson & Johnson

Recall # Classification Product Date
D-0244-2018 Class II Neutrogena deep clean purifying whipped foam cl... Dec 7, 2017
D-0243-2018 Class II Neutrogena Acne Proofing whipped foam cleanser,... Dec 7, 2017
D-098-2013 Class III Clean & Clear advantage, 3-in-1 foaming wash 8... Dec 4, 2012

Frequently Asked Questions

Stop taking the medication and contact your pharmacist or doctor immediately. For Class I recalls, this is urgent. For Class II or III recalls, consult your doctor before stopping — abruptly discontinuing certain medications (blood pressure drugs, antidepressants, diabetes medications) can be more harmful than continuing while arranging a replacement. Check whether the recall applies to your specific lot number and expiration date. Return the product to your pharmacy and report any adverse effects to FDA MedWatch at 1-800-FDA-1088.

Not necessarily. Many drug recalls are initiated because of quality system failures or test results that suggest a product might not meet specifications — even if no patients have reported harm. The FDA uses a precautionary approach: if there is reason to believe quality standards were not met, a recall is required regardless of whether adverse effects have been reported. Class I recalls typically involve a reasonable probability of harm; Class II recalls may cause temporary health issues; Class III recalls are for products unlikely to cause adverse health consequences but that still violate regulations.

Pharmacies typically receive recall notices directly from drug wholesalers and manufacturers within days of the recall being announced. Your pharmacist can look up whether any product in your prescription history matches a recalled lot number. For current recalls, the FDA publishes updates at FDA.gov/safety/recalls-market-withdrawals-safety-alerts and sends MedWatch email alerts for significant drug safety issues. You can sign up for MedWatch alerts at FDA.gov. Most major pharmacy chains also have their own recall notification systems that automatically alert pharmacists when a recalled product is in their inventory.

What Should You Do?

Stop using this medication if affected by this recall. Contact your pharmacist or prescribing doctor immediately for guidance. Do not flush medications — use a drug take-back program.