Carestream Vue PACS; MX WEB SVR W/3 MX-O LIC < 25K EXAMS The CARESTREAM PACS is an image managem...

FDA Device Recall #Z-0237-2014 — Class II — September 16, 2013

Recall Summary

Recall Number Z-0237-2014
Classification Class II — Moderate risk
Date Initiated September 16, 2013
Status Terminated
Voluntary Voluntary: Firm initiated

Recalling Firm

Firm Carestream Health Inc.
Location Rochester, NY
Product Type Devices

Product Description

Carestream Vue PACS; MX WEB SVR W/3 MX-O LIC < 25K EXAMS The CARESTREAM PACS is an image management system whose intended use is to provide completely scaleable local and wide area PACS solutions for hospital and related institutions/sites, which will archive, distribute, retrieve and display images and data from all hospital modalities and information systems.

Reason for Recall

Carestream Health, Inc. has issued a recall when using the CARESTREAM Client Workstation where under very specific conditions, some images from multi-slice studies such as CT and MR may not load into the viewer application due to a software problem.

Distribution Pattern

Worldwide Distribution - USA including AR, AZ, CA, CO, CT, FL, IA, IL, MA, MD, ME, MN, MO, NC, NH, NV, NY, OH, OK, PA, RI, TN, UT, VA WA, and WI and Internationally to Canada, Japan, and Kuwait.

Lot / Code Information

Model: Vue PACS client version 11.3.2.0 / 11.3.2.4 / 11.4 Catalog Number: 1961382

Other Recalls from Carestream Health Inc.

Recall # Classification Product Date
Z-2143-2014 Class III Ultra-speed Dental Film, Catalog Number/REF 834... Jul 2, 2014
Z-2142-2014 Class III INSIGHT Dental Film, Catalog Number/REF 811 078... Jul 2, 2014
Z-2137-2014 Class II KODAK DirectView DR 9000 System, Catalog Numbe... May 30, 2014
Z-1128-2014 Class II Model Kodak 2200 Intraoral X-Ray System, Catalo... Jan 24, 2014
Z-1127-2014 Class II Model Kodak 2100 Intraoral X-Ray System, Catalo... Jan 24, 2014

Frequently Asked Questions

A software recall means the device's embedded software or firmware has a defect that could affect its performance or safety. Many software recalls are corrected through firmware updates that can be applied without physically replacing the device. For implantable devices, the update may be delivered wirelessly during a routine clinic visit. For external devices, the manufacturer may provide updated software files or replacement units. Contact your healthcare provider to determine whether your specific device and software version are affected and what action is recommended.

Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.

Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.

What Should You Do?

Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.