Health Harmony Mobile application software Product Usage: Care Innovations Health Harmony Mo...
FDA Device Recall #Z-2442-2018 — Class II — December 6, 2017
Recall Summary
| Recall Number | Z-2442-2018 |
| Classification | Class II — Moderate risk |
| Date Initiated | December 6, 2017 |
| Status | Terminated |
| Voluntary | Voluntary: Firm initiated |
Recalling Firm
| Firm | Intel-GE Care Innovations LLC |
| Location | Roseville, CA |
| Product Type | Devices |
| Quantity | 1302 |
Product Description
Health Harmony Mobile application software Product Usage: Care Innovations Health Harmony Mobile is intended as a communication tool to display medical device data from third party devices for patients to view, and to collect assessment (question & answers) from patients in the home.Care Innovations Health Harmony Mobile is intended as a communication tool to display medical device data from third party devices for patients to view, and to collect assessment (question & answers) from patients in the home. Patients can review their stored vital sign measurements (captured outside of Health Harmony Mobile) and receive educational and motivational content from caregivers.
Reason for Recall
It was discovered that in certain situations, including partial sessions and when taking adhoc measurements, the patient data was not synchronizing in a timely manner with the backend database, resulting in the patient's clinician not getting patient data tor one or two days.
Distribution Pattern
US Nationwide Distribution in the states of CO, ID, PA, and LA
Lot / Code Information
Version v 2.5.2.29
Other Recalls from Intel-GE Care Innovations LLC
| Recall # | Classification | Product | Date |
|---|---|---|---|
| Z-1375-2013 | Class II | QuietCare. Intended for use in monitoring th... | Apr 4, 2013 |
| Z-1374-2013 | Class II | QuietCare-Networked. Intended for use in mon... | Apr 4, 2013 |
| Z-0877-2013 | Class II | QuietCare-Networked product, Facility Server/mo... | Dec 16, 2012 |
Frequently Asked Questions
Contact your healthcare provider and the device manufacturer immediately. Check whether your specific model number and lot number are included in the recall scope. For external devices, stop using the affected product and arrange a replacement. For implanted devices, do not panic — removal is typically not required unless the risk assessment clearly indicates it. Your physician will guide you based on your individual clinical situation and the FDA's recommended actions. Report any adverse effects you may have experienced to FDA MedWatch at 1-800-FDA-1088.
Class I recalls indicate a reasonable probability of serious adverse health consequences or death from the defect. Class II recalls involve products that may cause temporary or medically reversible adverse health consequences, or where serious consequences are remote. Class III recalls cover products not likely to cause any adverse health consequences, typically involving technical regulatory violations. The classification guides urgency — Class I recalls require immediate action, while Class III may simply involve returning a product or acknowledging a labeling change. Always read the specific recall notice for recommended patient actions.
Report problems with medical devices to the FDA through MedWatch at 1-800-FDA-1088 or online at FDA.gov/safety/medwatch. Healthcare facilities are required by law to report device-related serious injuries and deaths. Patients and consumers can also report voluntarily. Include the device name, manufacturer, model number, and a description of the problem and any patient outcome. Reports from patients and clinicians help the FDA identify emerging safety signals and may trigger investigations that lead to recalls of dangerous devices.
What Should You Do?
Stop using this device if you are affected by this recall. Contact your healthcare provider and the manufacturer immediately for guidance. Report adverse events to FDA MedWatch.