Consumer Safety Complaints

Incident date: Aug 19, 2023

While driving at highway speeds the steering can feel "sticky" where extra effort is required to make small adjustments to keep the car properly centered in the lane. It happens most frequently during warm weather and/or when driving for longer than 20-30 minutes. The effort required to compensate for the issue leads to a delay in the course correction and frequently over steering. Either of wh... Read more

Incident date: Jun 14, 2024

the steering wheel will get stuck while turning slowly, mostly only while turning to the left, if I remove my hand from the wheel it will stay in that spot and not return to center without effort to free it. It does not always happen and seems to be more prevalent in warmer weather rand when the car has been driving for a little while. It also occurs, when I am driving down the hwy when it is acti... Read more

Incident date: Jun 18, 2024

On two occasions, there was a loss of steering assist while making a 90 degree right turn at an intersection. After forcing the steering wheel back straight, steering assist resumed. The vehicle can be made available for inspection. No warning lamps illuminated. Contacted Buick customer assistance. 2015 Buick Encore has a recall for loss of steering assist, but 2014 model is not included.

Incident date: Jun 18, 2024

When turning, steering wheel sticks and does not return to center. It is necessary to use some additional effort to force the wheel back to center. No warning lamps or diagnostic trouble codes. Clear safety issue that has been documented by numerous other owners of the Genesis G80, and a known issue by Hyundai Motors / Genesis, as they will replace the Rack Mounted Motor-Driven Power Steering Asse... Read more

Incident date: Jun 9, 2024

There is a known defect of the windshield cowl and compartment not being water tight. The defective cowl and compartment cause water to leak into the engine bay, which saturates the engine and various components. The defect resulted in the crankshaft position sensor getting wet. The wet sensor caused the engine to stall WHILE DRIVING, which resulted in loss of power steering and power brakes.

Incident date: Apr 24, 2024

STELLANTIS CASE # 90177098 TRAVELERS INSURANCE CASE # I4V3783 Without warning, the wheel collapsed and the vehicle rolled. Two other vehicles were involved in the accident. The Jeep was a total loss with driver injuries and alleged injuries from an individual in another vehicle involved in the accident. VEHICLE IS CURRENTLY UNDER INVESTIGATION BY INSURANCE REPRESENTATIVES, PRIVATE INVESTIGAT... Read more

Crash 1 injured

Incident date: Jun 18, 2024

I have reported the issue once before. Took it back to dealer for service. Serviced by Rock Honda on May 28, 2024. They swore issue was resolved and I had to pay out of pocket. Same problem. Loss of All Wheel Drive function, car nearly stalls out while at highway speeds and on surface streets (loss of power and bucks hard). Warning message appears for AWD system advising no power. I am convinced ... Read more

Incident date: Sep 19, 2023

Battery voltage going up and down. Car will make clicking sound. Car will shut off and start back up. Battery issue will pop up n steering wheel will lock while driving and service battery charging will pop on dashboard.

Incident date: Apr 9, 2024

when the vehicle approaches 45-50 mph on the highway, the car begins to shake violently, where it feels like the body/frame of the vehicle is going to separate from the car. the only way to resolve/reset this is to bring the vehicle to an almost complete stop and then re-accelerate. when this happens on the highway everyone violently shakes in the vehicle, and it is difficult to quickly bring th... Read more

Incident date: Jun 18, 2024

"Steering assist reduced" Error code UI_a020 Losing steering power mid-drive due to faulty power steering rack Many others have had this issue happen to their Tesla Model 3 and Ys, i would like to know if this is covered under a recall as my car is out of warranty for this type of safety repair happening very prematurely for a car

Incident date: Jun 10, 2024

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist and an unknown warning light was illuminated. The vehicle was towed to an independent mechanic who related the failure with NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made a... Read more

Incident date: Oct 30, 2022

I own a 2013 Ford Explorer. While driving in the rain exiting the freeway at approximate speed of 25 MPH the steering wheel seemed to lock up and then was extremely difficult to steer, making it impossible to maneuver the vehicle causing me to hydroplane across several lanes until I crashed into a mature bush. Causing damage to my radiator. I have not taken it to the dealer and have only shopped... Read more

Crash

Incident date: Jun 18, 2024

I have a 2015 Honda Civic that I just came back from the dealer with because they warning light for my airbag came on. At the dealership the code was cleared and I was told that it could be a cable reel and then reading the report from the dealership, it states that it could be a faulty airbag I feel this is very unsafe, and told let’s see what happens. I feel this is unsafe for me to be driving... Read more

Incident date: Feb 18, 2024

The contact owns a 2014 Ford Explorer. The contact stated while the contact's daughter was driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that the steering was difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be repl... Read more

Incident date: Apr 14, 2024

The contact's sister owns a 2010 Ford Escape. While the contact's sister was making a left turn at a stop light, the power steering assist failed with the "Steering Assist Fault Service Required" message displayed on the instrument panel. The contact's sister used excessive force to steer the vehicle off to the shoulder of the road and later managed to drive the vehicle to an independent mechanic.... Read more

Incident date: Jun 16, 2024

The contact owns a 2015 Chevrolet Silverado 1500. The contact stated while driving 55 MPH, the vehicle lost steering functionality. The vehicle was swerving from left to right. The driver was able to stop the vehicle. After turning off and restarting the vehicle, the vehicle regained normal functionality. There were no warning lights illuminated. The vehicle was taken to the local dealer, who info... Read more

Incident date: May 27, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 55 MPH, the "Traction Control" and "Power Steering" warning lights illuminated. The contact stated that the steering wheel was very difficult to turn, and the vehicle was pulled over off the roadway. The contact stopped and turned off and restarted the vehicle. The contact stated that the vehicle had not fully re... Read more

Incident date: May 1, 2024

The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 50 MPH, the steering wheel seized, and the contact used excessive force to steer the vehicle. The contact stated that the "Steering Assist Fault - Service Required" and "Service Advancetrac" messages were displayed on the instrument panel. Despite the failure, the contact was able to drive the vehicle to the r... Read more

Incident date: Jun 18, 2024

We bought a 2018 Honda CRV in 2021, certified pre-owned. About a year ago (2023), we started having steering issues. When the wheel is turned to the right, there's a creaking noise and palpable resistance (i.e. like the wheel is catching on something). This requires the driver to slightly force the wheel back to center. We informed the dealer about this problem one year ago, but they said they cou... Read more

Incident date: Jun 10, 2024

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the “Power Steering Assist Fault” warning light illuminated, and the steering wheel became very firm and difficult to maneuver. The contact was able to pull the vehicle to the side of the road and turn off the vehicle. The contact stated that after restarting the vehicle, the steering started working ... Read more

Incident date: Jun 18, 2024

When driving the vehicle. The steering will catch or stick when trying to steer the vehicle. This happens regularly.

Incident date: Jun 10, 2024

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel was firm and difficult to maneuver. No warning lights were illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign... Read more

Incident date: Jun 11, 2024

Power steering fault light came on and the vehicle is very hard to now drive because it is difficult to turn the steering wheel, which could cause an accident.

Incident date: May 9, 2024

Completely rusted rear crossmember subframe

Incident date: Jun 12, 2024

2023 Model X Plaid. All stalks and physical horns have been removed. They are now capacitive buttons on the steering wheel that move with the wheel, are not raised to find easier, and are difficult to find in emergencies. I was nearly in a head-on collision and couldn't find the horn fast enough so I had to swerve excessively to avoid getting hit. The other driver didn't even know I was there. ... Read more

Incident date: May 10, 2024

intermittent inability to shift gears which progressively gets worse wirh complete failure at some point. Inability to shift from reverse to drive has left me in many unsafe situation including failure in the middle of the road. Both manufacturer car dealership and independent mechanic verified the shift column control module needs to be replaced; however, part is not currently available from Mere... Read more

Incident date: May 10, 2024

Concerning my 2018 CR-V, with about 42,000 miles. While driving the steering wheel hesitates and then releases. This has gotten progressively worse over the last month. The local dealer diagnosed it as "internal steering rack failure." I was surprised that there isn't a recall on this model. A vehicle of this age and mileage should not have problems like this. It is obviously a manufacturers de... Read more

Incident date: Jun 17, 2024

I have been having nothing but problems with this truck since I purchased it and I'm looking to see if anyone can help me out with this truck. I have had it now almost two years and the truck was in the shop for 3 months of it getting worked. I have had nothing but problems with the braking system as well. The dealer wouldn't sell me the original pads for it, they sent someone to car quest to get ... Read more

Incident date: Jun 3, 2024

When turning will jerk the wheel out of your hands and return to straight

Incident date: Jun 7, 2024

While driving the vehicle has stalled/engine shuts off at different speeds and also while the vehicle's steering wheel is turned to move it into a different direction (for example making a right turn at a perpendicular street/road). There is a concern for the operator's safety and others operating around a stalling vehicle especially at higher velocity/speeds and when traffic is heavy. The dealers... Read more

Incident date: Apr 22, 2024

The steering sticks and pulls the car. It stops responding to correction after a while. It is going to cause an accident. It's uncontrollable at times.

Incident date: Jun 23, 2023

In June 2023 I experienced sudden steering failure with my Fusion. Upon checking parts costs at my local dealer (North Star Ford) I was advised that there may be an extended recall. I checked with the service department who reportedly checked with Ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. I had to have the vehicle towed to North ... Read more

Incident date: Jun 14, 2024

Update to Complaint 11594199 filed on June 13, 2024 While driving the vehicle to the Ram dealership the power steering went out again and stayed out until I arrived at the dealership. I received a call today from the service department advising that the entire power steering rack has to be replaced. There is a fault in the control unit. Estimated repair cost $3,500.00.

Incident date: Apr 11, 2024

Pronounced rattle from the steering column (not the wheel) when going over a rough surface. Vehicle has only 49,000 miles on it. Hyundai dealer checked and determined the rattle was not a safety issue and said a small plastic piece in the steering mechanism had broken and quoted a repair cost of over $1,000. I do not believe the dealership's diagnosis, nor its' safety assessment and believe they... Read more

Incident date: Jun 3, 2024

“Sticky steering” Seems like there is an investigation into this already but no recall for the 2022 cr-v. Sticky steering causes the wheel to stick in place and require more force to turn the wheel resulting in dangerous jerky steering at high speeds.

Incident date: May 5, 2024

Our vehicle developed a steering problem and a friend told me that there was an issue with Jeeps that had an aluminum steering box and he gave me a copy of a TSB that described the exact problem I was having. I took the Jeep to the Jeep dealer that we have used to do all of our service work. The told me the problem was caused by the aluminum steering box as the TSB stated. The service manager at t... Read more

Incident date: May 1, 2024

Experiencing freezing/sticking of the steering wheel during driving at both slow and fast speeds. After inspection by a Honda dealer, the problem was able to be reproduced was determined that the vehicle requires a new steering gearbox. There were no warning lamps or messages that appeared to indicate this issue.

Incident date: Jun 17, 2024

The contact owns a 2015 Chevrolet Silverado 1500. The contact stated while driving at slow speeds, the steering wheel jerked to the right, and the contact became aware that the electronic power steering was not functioning properly and required increased effort to maneuver the vehicle. The power steering warning light was illuminated. The vehicle was not taken to the dealer or an independent mecha... Read more

Incident date: Jun 14, 2024

Power steering went out on wife's 2011 ford escape, checked for recall and found none for her vehicle however there was for 2008 to 2011 escapes which involved the torque sensor. I don't know why I never received a recall notice and have noticed many other people have had the same problem and Ford is unwilling to do anything about it. This is a defect that could cost someone or someone's their l... Read more

Incident date: Jun 14, 2024

The contact's client owns a 2013 Ford Flex. The contact stated that while her and her client were driving at approximately 60 MPH, the steering wheel became stiff, and the vehicle failed to steer as intended. The vehicle was taken to a parking lot and turned off. The vehicle was restarted after a while and a “Service Power Steering Now” message displayed, and the steering wheel seized and woul... Read more

Incident date: Jun 15, 2024

Loss of power steering.

Incident date: Apr 2, 2024

The steering rack is malfunctioning, causing the steering wheel to have notchy feel and a clicking sound. Problem has been reproduced by independent service center. No warning lamps.

Incident date: Mar 24, 2024

Steering wheel sticks noticeably above 40 miles per hour. Mostly sticks whenever the steering wheel is straight, but happens otherwise as well. Trying to make minor or major corrections results in needing to fight the steering wheel to do necessary movements. Is consistent at this point and has been reproduced by an independent service center. No warning lamps are on and no DTCs (diagnostic troubl... Read more

Incident date: May 27, 2024

The power steering on my 2013 Ram truck went out - a warning light indicating power steering fault - service power steering. The vehicle was fine when parked in driveway & came out next day and power steering was gone. The vehicle was towed to a dealership and four days later we were told the fix would cost ~$3600 but the part required to fix it was on backorder and they had no idea how long it wo... Read more

Incident date: Jun 15, 2024

while the car was in neutral tow mode, being towed behind a motorhome, the steering wheels went onto a 'death wobble'. This was after turning left onto an on ramp. Traveling 5mph. Stopped immediately. Started to slowly move forward and it appeared the problem has corrected. Towed fine after that. However, the vehicle has lost power steering. I have noticed from the forums that this has been hap... Read more

Incident date: Jun 1, 2024

Horn button is not in center of steering wheel. This makes sounding of the horn by a driver less accessible in an emergency or urgent situation to avoid a collision, accident, or pedestrian. Please request a recall for a standard center horn location I'm the steering wheel.

Incident date: Mar 19, 2024

Honk as a button instead of at the center. Came close calls a few times where accident could have been avoided if I am able to honk within split second. I kept pressing center of the steering wheel. Safety Recall should be made. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 7, 2024

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost... Read more

Incident date: Jun 13, 2024

2021 CRV EX experiences sticking when steering. Vehicle was purchased used as Honda Certified and problem noted at 13,800 miles of usage. When driving at approximately 40-45 mph, the steering wheel requires additional effort to return to center position, especially noticable when turning left. There is also a noticable clicking sensation and sound coincidental to this anomaly. There are no app... Read more

Incident date: Jun 2, 2022

After approximately 15 minutes of driving the steering becomes sticky. At highway speeds the steering does not self center. The slightest left/right movement will cause the vehicle to continue in that direction until driver input to counter the motion. Steering rack is making clicking/groaning noise when the steering wheel is turned more than 45 degrees either direction when the vehicle is sitt... Read more