2024 JEEP WRANGLER

I am reporting a recurring structural failure of the Sky One-Touch power top assembly on my 2024 Jeep Wrangler. Since August 28, 2024, the vehicle has been out of service for a cumulative total of 62 business days across seven separate repair attempts. Safety Risk: The failure involves the tensioning system and internal springs of the power top. The defect has progressed to the point that visible daylight is present through the gaps between the roof assembly and the vehicle body while the top is fully closed. At highway speeds (55–70 mph), this gap causes the roof to lift and oscillate significantly. This creates a severe driver distraction and poses an unreasonable risk of the assembly further destabilizing or detaching from the vehicle while in motion, endangering occupants and trailing traffic. Dealer Misconduct & Repair History: During the third repair attempt, a service associate confirmed the loss of tension in the straps and springs. However, the technician subsequently refused to document these findings. The dealership omitted from their report to Stellantis that they performed unauthorized 'readjustments' and 'screwed the assembly back in' to temporarily mask the defect. This deceptive reporting prevents an accurate warranty history and deliberately avoids Lemon Law accountability. Despite these 'fixes,' the structural seal remains compromised. The vehicle is currently unsafe for highway operation."

See attached document for complaint.

See attached document for complaint.

The contact owns a 2024 Jeep Wrangler. The contact stated that the radio and navigational system became inoperable when entering the address, name, or phone number. The information was entered, but the data disappeared. The system displayed random information, and the locations were not being saved. No warning lights were illuminated. The vehicle was taken to a local dealer on four occasions, who was unable to duplicate the failure. The dealer suggested the issue might be with the cell phone. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 16,000.

In October, my son was driving our Jeep Wrangler 4xe when the vehicle suddenly lost power steering, acceleration, and braking while multiple warning lights were flashing on the dashboard. The vehicle became very difficult to control and created a serious safety concern. We have a video showing all of the warning lights flashing during this incident (it is not allowing me to upload a video below as the file is too large) The vehicle also currently has recalls and service campaigns, including Recall 78C related to a potential engine defect and HBMHCP related to the hybrid battery system. These issues make us feel the vehicle is unsafe and not reliable to drive. The recalls and issues have also affected our ability to use the vehicle as intended and have reduced the value of the vehicle. We are concerned that this vehicle may have a safety defect related to the engine or hybrid/electrical system that could cause loss of power, steering, braking, or vehicle control. We have been told there is currently no fix for these issues and that we should continue driving the vehicle, to park outside and not charge it. This makes us feel the vehicle may be unsafe and unreliable to drive. We are making monthly payments for a vehicle that does not behave as intended.

In October, my son was driving our Jeep Wrangler 4xe when the vehicle suddenly lost power steering, acceleration, and braking while multiple warning lights were flashing on the dashboard. The vehicle became very difficult to control and created a serious safety concern. We have a video showing all of the warning lights flashing during this incident (it is not allowing me to upload a video below as the file is too large) The vehicle also currently has recalls and service campaigns, including Recall 78C related to a potential engine defect and HBMHCP related to the hybrid battery system. These issues make us feel the vehicle is unsafe and not reliable to drive. The recalls and issues have also affected our ability to use the vehicle as intended and have reduced the value of the vehicle. We are concerned that this vehicle may have a safety defect related to the engine or hybrid/electrical system that could cause loss of power, steering, braking, or vehicle control. We have been told there is currently no fix for these issues and that we should continue driving the vehicle, to park outside and not charge it. This makes us feel the vehicle may be unsafe and unreliable to drive. We are making monthly payments for a vehicle that does not behave as intended.

My 2024 Jeep Wrangler 4XE has been out of service for a total of 23 days across two separate dealer visits for battery-related safety recall repairs. The vehicle currently has two open recalls with no available remedy: Recall #78C (NHTSA #25V-766) - PHEV safety recall related to hybrid battery fire risk. Parts are unavailable. Recall #A7C (NHTSA #25V-710) - FOTA firmware update recall due to potential loss of power while driving. No fix available. During the most recent service visit (02/26/2026 through 03/11/2026, 13 days) at Town & Country Jeep in Levittown, NY, the hybrid battery was fully removed and replaced under Recall #68C. Despite the battery replacement, the vehicle sometimes stops charging when plugged in, requiring me to unplug and replug to resume charging. The two remaining open recalls have no available parts or fix. One of them (Recall #A7C) involves a potential complete loss of power while driving, which is a serious safety hazard. The 4XE model was discontinued in 2026. I am driving a vehicle with known unresolved safety defects and no timeline for a remedy. No crash or injury has occurred. No fire has occurred.

My 2024 Jeep Wrangler 4XE has been out of service for a total of 23 days across two separate dealer visits for battery-related safety recall repairs. The vehicle currently has two open recalls with no available remedy: Recall #78C (NHTSA #25V-766) - PHEV safety recall related to hybrid battery fire risk. Parts are unavailable. Recall #A7C (NHTSA #25V-710) - FOTA firmware update recall due to potential loss of power while driving. No fix available. During the most recent service visit (02/26/2026 through 03/11/2026, 13 days) at Town & Country Jeep in Levittown, NY, the hybrid battery was fully removed and replaced under Recall #68C. Despite the battery replacement, the vehicle sometimes stops charging when plugged in, requiring me to unplug and replug to resume charging. The two remaining open recalls have no available parts or fix. One of them (Recall #A7C) involves a potential complete loss of power while driving, which is a serious safety hazard. The 4XE model was discontinued in 2026. I am driving a vehicle with known unresolved safety defects and no timeline for a remedy. No crash or injury has occurred. No fire has occurred.

In October, my son was driving our Jeep Wrangler 4xe when the vehicle suddenly lost power steering, acceleration, and braking while multiple warning lights were flashing on the dashboard. The vehicle became very difficult to control and created a serious safety concern. We have a video showing all of the warning lights flashing during this incident (it is not allowing me to upload a video below as the file is too large) The vehicle also currently has recalls and service campaigns, including Recall 78C related to a potential engine defect and HBMHCP related to the hybrid battery system. These issues make us feel the vehicle is unsafe and not reliable to drive. The recalls and issues have also affected our ability to use the vehicle as intended and have reduced the value of the vehicle. We are concerned that this vehicle may have a safety defect related to the engine or hybrid/electrical system that could cause loss of power, steering, braking, or vehicle control. We have been told there is currently no fix for these issues and that we should continue driving the vehicle, to park outside and not charge it. This makes us feel the vehicle may be unsafe and unreliable to drive. We are making monthly payments for a vehicle that does not behave as intended.

Manufacturer has not remedied two safety recalls in a timely manner, and instead provided me written guidance via email stating it is safe to drive the vehicle, despite two open safety recalls which both state the issues can cause a vehicle crash without prior warning. Vehicle has had Manufacturer Recall Number A7C (NHTSA Recall Number 25V-710) since Oct 17,2025, and Manufacturer Recall Number 78C (NHTSA Recall Number 25V-766) since Nov 06,2025.

I own a 2024 Jeep Wrangler 4xe that I purchased in September of 2024 from Charlie's Jeep in Augusta as a used car with just under 5,000 miles. Now it has about 11,888 miles and has been un-driveable since December 1 due to unresolved safety recalls. The car is a certified used Jeep and is under warranty and has two current major safety recalls, one of which does not have a solution and a fix. The first recall is for a faulty hybrid battery that can catch on fire, and the second recall is for residual sand left in the engine, which can cause a sudden loss of propulsion and/or fire. This sand can migrate to other parts of the car, so an engine replacement would not be a complete fix. Currently, the car has a "Do Not Drive" recommendation from Jeep and as a result, it has been sitting at the dealer since December 1, 2025. Because of the recalls, the value and safety of the car is very much depreciated. I have tried to work with Jeep and the dealer on a reasonable solution to no avail.

I own a 2024 Jeep Wrangler 4xe that I purchased in September of 2024 from Charlie's Jeep in Augusta as a used car with just under 5,000 miles. Now it has about 11,888 miles and has been un-driveable since December 1 due to unresolved safety recalls. The car is a certified used Jeep and is under warranty and has two current major safety recalls, one of which does not have a solution and a fix. The first recall is for a faulty hybrid battery that can catch on fire, and the second recall is for residual sand left in the engine, which can cause a sudden loss of propulsion and/or fire. This sand can migrate to other parts of the car, so an engine replacement would not be a complete fix. Currently, the car has a "Do Not Drive" recommendation from Jeep and as a result, it has been sitting at the dealer since December 1, 2025. Because of the recalls, the value and safety of the car is very much depreciated. I have tried to work with Jeep and the dealer on a reasonable solution to no avail.

I own a 2024 Jeep Wrangler 4xe that I purchased in September of 2024 from Charlie's Jeep in Augusta as a used car with just under 5,000 miles. Now it has about 11,888 miles and has been un-driveable since December 1 due to unresolved safety recalls. The car is a certified used Jeep and is under warranty and has two current major safety recalls, one of which does not have a solution and a fix. The first recall is for a faulty hybrid battery that can catch on fire, and the second recall is for residual sand left in the engine, which can cause a sudden loss of propulsion and/or fire. This sand can migrate to other parts of the car, so an engine replacement would not be a complete fix. Currently, the car has a "Do Not Drive" recommendation from Jeep and as a result, it has been sitting at the dealer since December 1, 2025. Because of the recalls, the value and safety of the car is very much depreciated. I have tried to work with Jeep and the dealer on a reasonable solution to no avail.

Jeep has failed to provide a solution or a refund for the recall 78c for the wrangler 4xe. I am unable to park in my garage or any garage, I’m unable to use the electric features of the hybrid, and I’m uncertain of the fire risk will impact my vehicle. I would like reimbursement for the lack of functionality for the past 4 months. And I would like to turn in the leased vehicle since they still have no solution. I want penalties waived.

There are multiple recalls on my vehicle the 68c which was a overheating battery issue that a software update was performed but the underlying battery issue still exists and the 78c which is sand casting in the engine block which has no fix and the dealer has no remedy because Stellantis has no remedy they say it could cause catastrophic engine failure but it’s safe to drive they refuse to give me a loaner or reimburse me for a rental vehicle they also refuse to buy back my vehicle so I can get into a safe gas powered vehicle I find this unacceptable and would like you to take action against this company please help us Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding a new safety incident involving my 2024 Jeep Wrangler 4xe after completion of the repair associated with Recall 68C. The Recall 68C repair was completed on January 28, 2026. After that repair, the vehicle experienced new and serious operating failures. The vehicle repeatedly tripped my home charging circuit during charging attempts. In addition, the vehicle's electric mode malfunctioned despite the battery showing charge. The vehicle then experienced loss of propulsion and stalled while driving, creating a serious safety risk. Because of this incident, the vehicle was towed through Jeep Roadside Assistance and is now at Schumacher Jeep in [XXX] for diagnosis. The vehicle is currently not safely operable. Recall 78C also remains open with no available remedy. This complaint is being submitted as a new safety incident following completion of the Recall 68C repair, and it should be reviewed together with my prior ODI complaints, including ODI XXXand ODI XXX. I can provide supporting documentation, including recall records, repair records, tow documentation, and dealer information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There are multiple recalls on my vehicle the 68c which was a overheating battery issue that a software update was performed but the underlying battery issue still exists and the 78c which is sand casting in the engine block which has no fix and the dealer has no remedy because Stellantis has no remedy they say it could cause catastrophic engine failure but it’s safe to drive they refuse to give me a loaner or reimburse me for a rental vehicle they also refuse to buy back my vehicle so I can get into a safe gas powered vehicle I find this unacceptable and would like you to take action against this company please help us Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding a new safety incident involving my 2024 Jeep Wrangler 4xe after completion of the repair associated with Recall 68C. The Recall 68C repair was completed on January 28, 2026. After that repair, the vehicle experienced new and serious operating failures. The vehicle repeatedly tripped my home charging circuit during charging attempts. In addition, the vehicle's electric mode malfunctioned despite the battery showing charge. The vehicle then experienced loss of propulsion and stalled while driving, creating a serious safety risk. Because of this incident, the vehicle was towed through Jeep Roadside Assistance and is now at Schumacher Jeep in [XXX] for diagnosis. The vehicle is currently not safely operable. Recall 78C also remains open with no available remedy. This complaint is being submitted as a new safety incident following completion of the Recall 68C repair, and it should be reviewed together with my prior ODI complaints, including ODI XXXand ODI XXX. I can provide supporting documentation, including recall records, repair records, tow documentation, and dealer information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding a new safety incident involving my 2024 Jeep Wrangler 4xe after completion of the repair associated with Recall 68C. The Recall 68C repair was completed on January 28, 2026. After that repair, the vehicle experienced new and serious operating failures. The vehicle repeatedly tripped my home charging circuit during charging attempts. In addition, the vehicle's electric mode malfunctioned despite the battery showing charge. The vehicle then experienced loss of propulsion and stalled while driving, creating a serious safety risk. Because of this incident, the vehicle was towed through Jeep Roadside Assistance and is now at Schumacher Jeep in [XXX] for diagnosis. The vehicle is currently not safely operable. Recall 78C also remains open with no available remedy. This complaint is being submitted as a new safety incident following completion of the Recall 68C repair, and it should be reviewed together with my prior ODI complaints, including ODI XXXand ODI XXX. I can provide supporting documentation, including recall records, repair records, tow documentation, and dealer information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.

after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.

after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.

CAR WOULD NOT START AND WOULD NOT CHARGE. WHEN JEEP SHUT OFF IT WOULD SHOW THE RED PLUG SYMBOL. ONCE IT FINALLY STARTED, I NOTICED THE ENGINE LIGHT WAS ON. IT FELT LIKE IT WAS GOING TO STALL SO I COULDN'T COME TO A COMPLETE STOP FOR VERY LONG IF AT ALL. IF I DID COME TO A COMPLETE STOP AND I WAS ON A HILL, IT WOULD START TO ROLL BACKWARDS. WHEN I WOULD ACCELORATE, IT FELT LIKE IT WAS STUCK IN 2ND GEAR, WHEN I WOULD TAKE MY FOOT OFF OF THE PEDAL IT WOULD CONTINUE TO ACCELORATE A FEW MPH AND THEN WOULD FINALLY SLOW DOWN. AT TIMES IT WOULD NOT WANT TO ACCELORATE, EVEN IF YOU DID HAVE YOUR FOOT ALL THE WAY DOWN. DID NOT WANT TO REVERSE AT TIMES. DIDNT FEEL LIKE IT WANTED TO GO. THE JEEP WOULD NOT ALLOW ME TO DRIVE IN E-SAVE, OR ELECTRIC, EVEN THOUGH THE BATTERY WAS 100% CHARGED AND HAD A HALF TANK OF GAS. THE JEEP WOULD ONLY DRIVE IN HYBRID MODE. WE HAD THE JEEP AT THE DEALERSHIP FOR ONE OF THREE RECALLS THIS JEEP WAS APART OF. IRONICALLY MY JEEP DID NOT START HAVING ISSUES UNTIL THAT SPECIFIC RECALL WAS "FIXED". IF I WERE TO CONTINUE TO DRIVE THIS JEEP, NOT ONLY WOULD I CAUSE HARM TO OTHER DRIVERS AROUND ME, BUT MY CHILDREN AND MYSELF THAT DRIVE IN THIS VEHICLE ON A DAILY BASIS. IT HAS BEEN AT THE DEALERSHIP SINCE FRIDAY THE 13TH WITH NO RESOLUTION.

First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states recall 78C repairs are still unavailable. Awaiting information from Merrick Jeep March 16, 2026 Email to stellantis officially requesting early lease termination due to extreme safety issues (recall 78C) and two incidents of hybrid electrical system failure in 2 months. Received case number 00319759.

First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states recall 78C repairs are still unavailable. Awaiting information from Merrick Jeep March 16, 2026 Email to stellantis officially requesting early lease termination due to extreme safety issues (recall 78C) and two incidents of hybrid electrical system failure in 2 months. Received case number 00319759.

First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states recall 78C repairs are still unavailable. Awaiting information from Merrick Jeep March 16, 2026 Email to stellantis officially requesting early lease termination due to extreme safety issues (recall 78C) and two incidents of hybrid electrical system failure in 2 months. Received case number 00319759.

See attached document for complaint. Sir: You are aware that this vehicle has two active Recall Notices attached to it; either of which can result in a vehicle fire, sudden loss of power, and loss of life or injury. Which means that I own an expensive vehicle which cannot be safely driven. Nor can it be traded in for another vehicle in its current condition. The manufacturer does not have an available fix for 25V-766 (engine contaminated with sand during manufacturing process); and since this defect can (in their own words) " ... lead to a catastrophic engine failure ... " it is unsafe to drive this vehicle at any speed. The other recall involves defects with the battery pack, which can lead to vehicle fire. There is no available fix for this defect either. My dealer has already attempted unsatisfactorily to correct multiple problems with the hybrid power system unrelated to the recall. Is the NHTSA planning to do anything to assist the thousands of people who own hybrid Jeep Wranglers affected by these defective systems? It would seem to me that the manufacturer should be mandated to repurchase these dangerous vehicles from the owners at market value or to provide a replacement vehicle of equal or greater value. The American drivers who own these dangerous vehicles should not continue to be put at risk any longer.

See attached document for complaint. Sir: You are aware that this vehicle has two active Recall Notices attached to it; either of which can result in a vehicle fire, sudden loss of power, and loss of life or injury. Which means that I own an expensive vehicle which cannot be safely driven. Nor can it be traded in for another vehicle in its current condition. The manufacturer does not have an available fix for 25V-766 (engine contaminated with sand during manufacturing process); and since this defect can (in their own words) " ... lead to a catastrophic engine failure ... " it is unsafe to drive this vehicle at any speed. The other recall involves defects with the battery pack, which can lead to vehicle fire. There is no available fix for this defect either. My dealer has already attempted unsatisfactorily to correct multiple problems with the hybrid power system unrelated to the recall. Is the NHTSA planning to do anything to assist the thousands of people who own hybrid Jeep Wranglers affected by these defective systems? It would seem to me that the manufacturer should be mandated to repurchase these dangerous vehicles from the owners at market value or to provide a replacement vehicle of equal or greater value. The American drivers who own these dangerous vehicles should not continue to be put at risk any longer.

JEEP Wrangler 2024 Issues PLATE NUMBER [XXX] BIN # [XXX] To whom it may concern, I would like to request a courtesy incentive or compensation due to the repeated recalls and repair situations with my Jeep Wrangler. There have been three lengthy recall repairs this winter. The extended repair times, especially when parts are back-ordered, have resulted in wasted time and additional mileage on my lease from trips to the dealership, appointments, and test drives. The electric engine issues have been particularly concerning, as the failure has rendered the vehicle inoperable on some occasions, posing a significant safety risk. There have been instances where the vehicle has completely stopped, created a dragging effect, and failed to start in winter, while experiencing malfunctions in all electric components. My fuel consumption has significantly increased over the past three months due to these repairs, and I am no longer able to effectively use the electric engine feature. The service department has been unable to diagnose the electric engine failure after multiple attempts, and as a result, the battery is being overcharged without engaging the electric motor. There have been numerous unresolved issues and repairs that have not been successfully completed. I acquired this hybrid vehicle after considering the advertising regarding its favorable fuel efficiency and the electric rechargeable engine feature. However, this feature has not been utilized this winter due to repeated malfunctions, recalls, or a combination of both. Since late November 2025, this electric engine has consistently ceased to function. Several scheduled repair diagnostic appointments were postponed by the dealer due to a busy service schedule and a shortage of staff at the repair facility. Additionally, I need to request unpaid time off from my job, as the dealer is unable to provide a loan vehicle while my jeep is being repaired. This has caused significant inconvenience and fina INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

JEEP Wrangler 2024 Issues PLATE NUMBER [XXX] BIN # [XXX] To whom it may concern, I would like to request a courtesy incentive or compensation due to the repeated recalls and repair situations with my Jeep Wrangler. There have been three lengthy recall repairs this winter. The extended repair times, especially when parts are back-ordered, have resulted in wasted time and additional mileage on my lease from trips to the dealership, appointments, and test drives. The electric engine issues have been particularly concerning, as the failure has rendered the vehicle inoperable on some occasions, posing a significant safety risk. There have been instances where the vehicle has completely stopped, created a dragging effect, and failed to start in winter, while experiencing malfunctions in all electric components. My fuel consumption has significantly increased over the past three months due to these repairs, and I am no longer able to effectively use the electric engine feature. The service department has been unable to diagnose the electric engine failure after multiple attempts, and as a result, the battery is being overcharged without engaging the electric motor. There have been numerous unresolved issues and repairs that have not been successfully completed. I acquired this hybrid vehicle after considering the advertising regarding its favorable fuel efficiency and the electric rechargeable engine feature. However, this feature has not been utilized this winter due to repeated malfunctions, recalls, or a combination of both. Since late November 2025, this electric engine has consistently ceased to function. Several scheduled repair diagnostic appointments were postponed by the dealer due to a busy service schedule and a shortage of staff at the repair facility. Additionally, I need to request unpaid time off from my job, as the dealer is unable to provide a loan vehicle while my jeep is being repaired. This has caused significant inconvenience and fina INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

JEEP Wrangler 2024 Issues PLATE NUMBER [XXX] BIN # [XXX] To whom it may concern, I would like to request a courtesy incentive or compensation due to the repeated recalls and repair situations with my Jeep Wrangler. There have been three lengthy recall repairs this winter. The extended repair times, especially when parts are back-ordered, have resulted in wasted time and additional mileage on my lease from trips to the dealership, appointments, and test drives. The electric engine issues have been particularly concerning, as the failure has rendered the vehicle inoperable on some occasions, posing a significant safety risk. There have been instances where the vehicle has completely stopped, created a dragging effect, and failed to start in winter, while experiencing malfunctions in all electric components. My fuel consumption has significantly increased over the past three months due to these repairs, and I am no longer able to effectively use the electric engine feature. The service department has been unable to diagnose the electric engine failure after multiple attempts, and as a result, the battery is being overcharged without engaging the electric motor. There have been numerous unresolved issues and repairs that have not been successfully completed. I acquired this hybrid vehicle after considering the advertising regarding its favorable fuel efficiency and the electric rechargeable engine feature. However, this feature has not been utilized this winter due to repeated malfunctions, recalls, or a combination of both. Since late November 2025, this electric engine has consistently ceased to function. Several scheduled repair diagnostic appointments were postponed by the dealer due to a busy service schedule and a shortage of staff at the repair facility. Additionally, I need to request unpaid time off from my job, as the dealer is unable to provide a loan vehicle while my jeep is being repaired. This has caused significant inconvenience and fina INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

my 2024 Jeep Wrangler 4xe High Altitude and a serious safety concern related to the ongoing battery fire recall associated with this vehicle. I have leased this vehicle since new and it currently has only approximately 8,200 miles. The vehicle is in excellent, like-new condition and has been very carefully maintained. However, due to the fire safety concerns related to the hybrid battery system, I no longer feel safe driving or even parking this vehicle near my home or garage. Because of these concerns, I have intentionally limited my use of the vehicle, which is reflected in the extremely low mileage. I currently lease the vehicle through Stellantis Financial Services and have approximately 12 payments remaining. When I contacted them regarding my safety concerns, I was directed to Jeep Customer Care for assistance. Given the nature of the safety recall and the fact that the vehicle is essentially new, I am respectfully requesting that Jeep review my situation for possible customer assistance. I would greatly appreciate information on whether any of the following options may be available: • Lease termination assistance • Vehicle replacement or exchange • Manufacturer buyback or repurchase review • Any other recall-related customer relief programs

I own a 2024 Jeep Wrangler Rubicon 4xe (VIN [XXX]) that is subject to a federally mandated safety recall involving the high-voltage battery system. I attempted to have the recall performed by an authorized Jeep/Stellantis dealership, Carson Chrysler Jeep Dodge Ram in Carson City, Nevada. During communications with the dealership’s Service Manager, I was informed that the dealership would not perform the recall unless I signed dealership-specific authorization documents and agreed to their internal policies. The dealership further stated that if their evaluation determined the hybrid battery required replacement, they would retain (“quarantine”) the vehicle for an extended period and would not provide alternative transportation beyond a limited initial period, requiring me to pay for a rental thereafter. I objected to being required to pay transportation costs caused by a manufacturer safety recall and to signing waivers as a condition of recall service. I made clear that I was requesting that the recall be performed. The dealership then refused further service and removed me as a customer, stating that because I would not agree to their conditions they would not perform the recall and recommending I find another dealer. I subsequently sent written notice to Stellantis / Jeep corporate headquarters explaining the situation and requesting assistance to complete the recall. Stellantis did not respond to either of my written notices. As a result, my vehicle remains subject to an unresolved safety recall despite my good-faith efforts to have the recall performed by an authorized dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2024 Jeep Wrangler Rubicon 4xe (VIN [XXX]) that is subject to a federally mandated safety recall involving the high-voltage battery system. I attempted to have the recall performed by an authorized Jeep/Stellantis dealership, Carson Chrysler Jeep Dodge Ram in Carson City, Nevada. During communications with the dealership’s Service Manager, I was informed that the dealership would not perform the recall unless I signed dealership-specific authorization documents and agreed to their internal policies. The dealership further stated that if their evaluation determined the hybrid battery required replacement, they would retain (“quarantine”) the vehicle for an extended period and would not provide alternative transportation beyond a limited initial period, requiring me to pay for a rental thereafter. I objected to being required to pay transportation costs caused by a manufacturer safety recall and to signing waivers as a condition of recall service. I made clear that I was requesting that the recall be performed. The dealership then refused further service and removed me as a customer, stating that because I would not agree to their conditions they would not perform the recall and recommending I find another dealer. I subsequently sent written notice to Stellantis / Jeep corporate headquarters explaining the situation and requesting assistance to complete the recall. Stellantis did not respond to either of my written notices. As a result, my vehicle remains subject to an unresolved safety recall despite my good-faith efforts to have the recall performed by an authorized dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Issue type: 1.) Electrical system / hybrid battery 2.) Safety recall with no remedy My 2024 Jeep Wrangler 4xe currently has open safety recalls (78C and A7C) with no available remedy. These recalls have been open for several months. I have been advised that the vehicle may pose a safety risk, yet I am continuing to make lease payments and rely on the vehicle for transportation. The manufacturer has not provided a repair timeline or resolution. I do not feel safe operating the vehicle and am seeking assistance because the defect cannot currently be repaired.

See attached document for complaint. I want to love my Jeep. However I cannot. How is it that Stellantis corporation and Jeep are allowed by the applicable government agencies to not be responsible to 2024 JEEP 4xe customers for the current safety and depreciation concerns for their 4xe vehicles? The recent email offering a $100 gift card was extremely insulting. My reasons for purchasing Jeep: • Typical resale value of Jeep has been great. o History shows typical depreciation is 30% over 5 years. o My 2024 Jeep has realized 55% depreciation in one model year due to the problems and recalls. o My 2024 4xe has lost value from $62,802 to $28,000 (Kelly Blue Book) in one model year if you can find someone to buy it with the three pending recalls and no fix. • Advertised gas mileage o The window sticker indicates 49 mpg when charged. • The reality is that the highest gas mileage I have seen for the Jeep, even when fully charged, is 21.6 mpg. • Local dealer with a good history of service o Dealer cannot help because they do not have instructions or direction from Stellantis on how to manage the 4xe problems. o Service manager said a 3-week wait for rental. • Pride of ownership. o Jeep owners have a bond and tend to take pride in their JEEP. • It is not safe to park my new Jeep in my garage. • How can I protect it if It must stay outside in the elements. • Safety o Jeeps tend to be safe. However, this Jeep is not. • Battery fires- this has been a safety issue since 27 Sep 2024. • Engine casting problems that can cause catastrophic failure • Pushed software download with errors that caused my Jeep to shut off when driving without warning. • Since pushed download the radio cuts in and out. 3 My questions • Why is the NHFTSA and FTC allowing Stellantis to keep these unsafe vehicles on the road without action, besides announced recalls without a solution? • How does the EPA allow and justify the mileage shown on the window sticker that is not even close to a reality? • Where is the justice to Jeep owners for lack of safet

See attached document for complaint. I want to love my Jeep. However I cannot. How is it that Stellantis corporation and Jeep are allowed by the applicable government agencies to not be responsible to 2024 JEEP 4xe customers for the current safety and depreciation concerns for their 4xe vehicles? The recent email offering a $100 gift card was extremely insulting. My reasons for purchasing Jeep: • Typical resale value of Jeep has been great. o History shows typical depreciation is 30% over 5 years. o My 2024 Jeep has realized 55% depreciation in one model year due to the problems and recalls. o My 2024 4xe has lost value from $62,802 to $28,000 (Kelly Blue Book) in one model year if you can find someone to buy it with the three pending recalls and no fix. • Advertised gas mileage o The window sticker indicates 49 mpg when charged. • The reality is that the highest gas mileage I have seen for the Jeep, even when fully charged, is 21.6 mpg. • Local dealer with a good history of service o Dealer cannot help because they do not have instructions or direction from Stellantis on how to manage the 4xe problems. o Service manager said a 3-week wait for rental. • Pride of ownership. o Jeep owners have a bond and tend to take pride in their JEEP. • It is not safe to park my new Jeep in my garage. • How can I protect it if It must stay outside in the elements. • Safety o Jeeps tend to be safe. However, this Jeep is not. • Battery fires- this has been a safety issue since 27 Sep 2024. • Engine casting problems that can cause catastrophic failure • Pushed software download with errors that caused my Jeep to shut off when driving without warning. • Since pushed download the radio cuts in and out. 3 My questions • Why is the NHFTSA and FTC allowing Stellantis to keep these unsafe vehicles on the road without action, besides announced recalls without a solution? • How does the EPA allow and justify the mileage shown on the window sticker that is not even close to a reality? • Where is the justice to Jeep owners for lack of safet

Issue type: 1.) Electrical system / hybrid battery 2.) Safety recall with no remedy My 2024 Jeep Wrangler 4xe currently has open safety recalls (78C and A7C) with no available remedy. These recalls have been open for several months. I have been advised that the vehicle may pose a safety risk, yet I am continuing to make lease payments and rely on the vehicle for transportation. The manufacturer has not provided a repair timeline or resolution. I do not feel safe operating the vehicle and am seeking assistance because the defect cannot currently be repaired.

1. The engine in my 2024 Jeep Wrangler 4xe is subject to manufacturer Recall 78C. According to the recall notice from Stellantis, the engine may be contaminated with sand from the casting process. This contamination can damage internal engine components and lead to catastrophic engine failure, loss of drive power, or a vehicle fire. The vehicle is available for inspection upon request. 2. The recall states the engine could fail catastrophically, potentially causing a vehicle fire or sudden and unrecoverable loss of drive power. If this occurs while driving, it could lead to a crash without warning. This creates a significant safety risk to me, my passengers, other drivers, and property. I am also three months pregnant so it is also putting my unborn child at risk. 3. The safety defect has been confirmed by the manufacturer through Recall 78C. My vehicle is listed as affected by the recall, but there is currently no repair or remedy available. 4.The manufacturer has acknowledged the defect through the recall notice. I currently have an open case with Stellantis regarding this safety recall. The vehicle has not been repaired because the manufacturer states a remedy is still under development. 5. There have been a few times where my check engine light comes on, but then it turns off by the time I go to the dealer. Other than that there have been no warning lights or symptoms. However, the recall indicates that catastrophic engine failure and loss of power may occur without prior warning, which is why the safety concern remains unresolved. The vehicle is currently leased and I am continuing to make payments on a vehicle with an unresolved safety defect and no repair timeline. I have also opened a case with the manufacturer, Stellantis, regarding this unresolved safety defect. Case number: 95368058. This is also the second recall that could cause a fire to the vehicle. 68C recall we did have fixed, but it's trending to be an unsafe and unstable vehicle.

Battery completely died, randomly. Issue was “fixed”. Now check engine light is on. Engine sounds bad.

Battery completely died, randomly. Issue was “fixed”. Now check engine light is on. Engine sounds bad.

1. COMPONENT FAILURE & TECHNICAL IMPAIRMENT: The vehicle is experiencing a total failure of its hybrid and internal combustion systems. On Jan 30, 2026, the vehicle received the "68C" battery software update. By Feb 6, the system failed, rendering Electric Mode Unavailable and triggering "Electric Mode unavailable" warnings. This is not a software glitch; it is a failure of the manufacturer's official remedy to conform the vehicle to warranty. Additionally, documented external oil pooling on the engine cover indicates internal pressure/seal failure directly related to the sand-contamination defect in Recall 78C. 2. HIGH SAFETY RISK: My safety is at extreme risk every time I operate this vehicle. • Recall 78C (Engine Fire/Failure): The manufacturer admits a 100% defect rate for my engine block (NHTSA 25V766). The defect involves abrasive sand circulating in the engine, which leads to "catastrophic engine failure" or fire. Stellantis has issued an advisory in multiple jurisdictions because this failure can happen without warning at highway speeds. • Recall 68C (Battery Fire): The high-voltage battery has an internal short-circuit risk. The fact that my EV system failed on Feb 6 proves the internal battery cells are unstable. Driving a vehicle with a known high-voltage fire risk and an unfixable engine defect creates an intolerable safety hazard for me and other motorists. 3. SUBSTANTIAL IMPAIRMENT OF VALUE AND USE: The vehicle’s value has been destroyed. I am paying for a high-performance hybrid that cannot use electricity and an engine that is self-destructing from the inside. Because the manufacturer has no remedy for 78C after 3+ months, the vehicle is fundamentally unrepairable. The safety directives (Park Outside/No Charging) and the physical mechanical failures constitute a total impairment of the vehicle I purchased.

1. COMPONENT FAILURE & TECHNICAL IMPAIRMENT: The vehicle is experiencing a total failure of its hybrid and internal combustion systems. On Jan 30, 2026, the vehicle received the "68C" battery software update. By Feb 6, the system failed, rendering Electric Mode Unavailable and triggering "Electric Mode unavailable" warnings. This is not a software glitch; it is a failure of the manufacturer's official remedy to conform the vehicle to warranty. Additionally, documented external oil pooling on the engine cover indicates internal pressure/seal failure directly related to the sand-contamination defect in Recall 78C. 2. HIGH SAFETY RISK: My safety is at extreme risk every time I operate this vehicle. • Recall 78C (Engine Fire/Failure): The manufacturer admits a 100% defect rate for my engine block (NHTSA 25V766). The defect involves abrasive sand circulating in the engine, which leads to "catastrophic engine failure" or fire. Stellantis has issued an advisory in multiple jurisdictions because this failure can happen without warning at highway speeds. • Recall 68C (Battery Fire): The high-voltage battery has an internal short-circuit risk. The fact that my EV system failed on Feb 6 proves the internal battery cells are unstable. Driving a vehicle with a known high-voltage fire risk and an unfixable engine defect creates an intolerable safety hazard for me and other motorists. 3. SUBSTANTIAL IMPAIRMENT OF VALUE AND USE: The vehicle’s value has been destroyed. I am paying for a high-performance hybrid that cannot use electricity and an engine that is self-destructing from the inside. Because the manufacturer has no remedy for 78C after 3+ months, the vehicle is fundamentally unrepairable. The safety directives (Park Outside/No Charging) and the physical mechanical failures constitute a total impairment of the vehicle I purchased.

1. COMPONENT FAILURE & TECHNICAL IMPAIRMENT: The vehicle is experiencing a total failure of its hybrid and internal combustion systems. On Jan 30, 2026, the vehicle received the "68C" battery software update. By Feb 6, the system failed, rendering Electric Mode Unavailable and triggering "Electric Mode unavailable" warnings. This is not a software glitch; it is a failure of the manufacturer's official remedy to conform the vehicle to warranty. Additionally, documented external oil pooling on the engine cover indicates internal pressure/seal failure directly related to the sand-contamination defect in Recall 78C. 2. HIGH SAFETY RISK: My safety is at extreme risk every time I operate this vehicle. • Recall 78C (Engine Fire/Failure): The manufacturer admits a 100% defect rate for my engine block (NHTSA 25V766). The defect involves abrasive sand circulating in the engine, which leads to "catastrophic engine failure" or fire. Stellantis has issued an advisory in multiple jurisdictions because this failure can happen without warning at highway speeds. • Recall 68C (Battery Fire): The high-voltage battery has an internal short-circuit risk. The fact that my EV system failed on Feb 6 proves the internal battery cells are unstable. Driving a vehicle with a known high-voltage fire risk and an unfixable engine defect creates an intolerable safety hazard for me and other motorists. 3. SUBSTANTIAL IMPAIRMENT OF VALUE AND USE: The vehicle’s value has been destroyed. I am paying for a high-performance hybrid that cannot use electricity and an engine that is self-destructing from the inside. Because the manufacturer has no remedy for 78C after 3+ months, the vehicle is fundamentally unrepairable. The safety directives (Park Outside/No Charging) and the physical mechanical failures constitute a total impairment of the vehicle I purchased.

The engine failed and they lied about the reason of failure. I know this because I've changed the oil myself since 5,000 miles. Every 5k the oil and filter was changed, idled for a few minutes and shut down. Followed by a 10 minute timer and a oil level check. The Jeep was around 24900 miles when I did the oil change for that interval. One week later I took it to Jeep as it had an oil leak from one of the valve covers since around 20,000 miles. They stated that they found metal slurry in the oil and they needed to replace my engine under warranty. The said the reason of failure was oil starvation. They lied and I think it's to avoid a massive recall on the 3.6 liter that was in my Jeep.

After taking my Jeep in on January 16th for the 68 C recall I’ve had multiple issues with the jeep hybrid/engine. While driving the Jeep it suddenly becomes unresponsive even when pushing the gas pedal to the floor. After a minute the engine will start up and lurch forward. I’ve almost caused an accident multiple times. This is a huge issue and needs to be addressed. I’ve taken my Jeep back to the dealership and they don’t have any answers to why it keeps doing this. After reading multiple post on line it seems like this is a common issue following the last update.

After taking my Jeep in on January 16th for the 68 C recall I’ve had multiple issues with the jeep hybrid/engine. While driving the Jeep it suddenly becomes unresponsive even when pushing the gas pedal to the floor. After a minute the engine will start up and lurch forward. I’ve almost caused an accident multiple times. This is a huge issue and needs to be addressed. I’ve taken my Jeep back to the dealership and they don’t have any answers to why it keeps doing this. After reading multiple post on line it seems like this is a common issue following the last update.

After taking my Jeep in on January 16th for the 68 C recall I’ve had multiple issues with the jeep hybrid/engine. While driving the Jeep it suddenly becomes unresponsive even when pushing the gas pedal to the floor. After a minute the engine will start up and lurch forward. I’ve almost caused an accident multiple times. This is a huge issue and needs to be addressed. I’ve taken my Jeep back to the dealership and they don’t have any answers to why it keeps doing this. After reading multiple post on line it seems like this is a common issue following the last update.

The hybrid system in my 2024 Jeep Wrangler 4xe repeatedly fails, causing the vehicle to lose propulsion, drop out of electric mode, hesitate, and shut off while driving. These failures have occurred in traffic and at highway speeds. The vehicle has experienced multiple safety‑related power‑loss events, including on JR Allen Parkway and I‑185, where the hybrid system failed to transition between electric and gas modes and the vehicle began losing power. Beginning in April 2025, the vehicle generated repeated Jeep Connect alerts stating “Electric charging failed for your vehicle.” These alerts occurred dozens of times over many months, indicating an early hybrid‑system malfunction. The issue is not related to home charging equipment, as the alerts come from the vehicle’s telematics system and the hybrid system later failed while driving. On February 5, 2026, the dealership’s Service Director informed us that the defect was identified, no fix exists, and the vehicle is unsafe to drive. FCA has not provided a remedy. The vehicle cannot be safely operated in electric mode due to hybrid‑system failure, and it cannot be safely operated in gas mode due to engine‑related safety concerns. The vehicle is unsafe in all modes of operation. This defect creates a serious risk of collision due to sudden loss of propulsion, inability to accelerate, and unexpected shutdowns while driving.

The hybrid system in my 2024 Jeep Wrangler 4xe repeatedly fails, causing the vehicle to lose propulsion, drop out of electric mode, hesitate, and shut off while driving. These failures have occurred in traffic and at highway speeds. The vehicle has experienced multiple safety‑related power‑loss events, including on JR Allen Parkway and I‑185, where the hybrid system failed to transition between electric and gas modes and the vehicle began losing power. Beginning in April 2025, the vehicle generated repeated Jeep Connect alerts stating “Electric charging failed for your vehicle.” These alerts occurred dozens of times over many months, indicating an early hybrid‑system malfunction. The issue is not related to home charging equipment, as the alerts come from the vehicle’s telematics system and the hybrid system later failed while driving. On February 5, 2026, the dealership’s Service Director informed us that the defect was identified, no fix exists, and the vehicle is unsafe to drive. FCA has not provided a remedy. The vehicle cannot be safely operated in electric mode due to hybrid‑system failure, and it cannot be safely operated in gas mode due to engine‑related safety concerns. The vehicle is unsafe in all modes of operation. This defect creates a serious risk of collision due to sudden loss of propulsion, inability to accelerate, and unexpected shutdowns while driving.