2019 INFINITI QX50 Recalls, Complaints & Safety

I am filing a safety complaint regarding my 2019 Infiniti QX50 experiencing engine failure consistent with known bearing defects. On February 13, 2026, while driving from [XXX] to [XXX] on the highway, my vehicle began shaking severely, producing a rattling/knocking noise from the engine, and losing power while in motion. This created a dangerous driving condition and required the vehicle to be towed. The vehicle was taken to a repair shop in [XXX] , where it was diagnosed with engine bearing failure. The shop indicated that this issue was consistent with a known defect and that there was an active recall related to engine bearings at that time. Based on that information, the vehicle was towed to Bob Moore Infiniti in [XXX] for recall inspection and repair. Initially, the dealership indicated that there was an issue and that it was associated with a recall. However, they later reversed their position and stated that the vehicle was “fine” and did not perform any recall repair, despite the ongoing symptoms and prior diagnosis. The vehicle continues to exhibit the same dangerous symptoms, including shaking, engine knocking, and loss of power, and remains diagnosed by another repair facility as having engine bearing failure. This is a serious safety concern because the vehicle can lose power unexpectedly while driving at highway speeds. Additionally, there appears to be inconsistency in how this known defect is being handled, as my vehicle was initially identified as affected but later denied repair. I am requesting further investigation into engine bearing failures in the Infiniti QX50, as well as inconsistent recall application for this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On March 26, 2026 my 2019 Infiniti QX50 (VIN: [XXX] ) experienced complete loss of motive power while exiting the freeway. My blind mother and [XXX] autistic son were both passengers creating a serious safety emergency for two disabled individuals. On March 28, 2026 Les Schwab Tires (Store [XXX] ) professionally documented metal shavings in the oil pan on official invoice stating ‘SHAVING IN OIL PAN’ with my VIN recorded. I brought the vehicle to Infiniti Roseville [XXX] ). Their own official inspection report R/O 101930 dated March 28, 2026 confirms: ‘REMOVED OIL PAN AND INSPECTED FOR BEARING DEBRIS. FOUND SMALL AMOUNT OF METAL SILVER COLORED.’ The report also documents my reported intermittent power loss and references two photos of the debris taken during inspection. Despite finding documented metal debris consistent with recall R25B2 bearing failure, Infiniti Roseville is denying engine replacement claiming silver colored debris does not qualify. Nissan’s published recall criteria makes no such color distinction — it states metal debris qualifies for engine repair or replacement at no charge. Warning symptoms began December 5, 2025 including headlight flickering, high pitched engine whistling, VDC warning light January 25, 2026 — all documented with timestamped photos and video. The vehicle is currently at Infiniti Roseville. I am requesting federal intervention as the dealer is not complying with recall R25B2 repair criteria and is applying internal standards that contradict Nissan’s published recall documentation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle was inspected at an authorized Infiniti dealership under an active recall. During that inspection, metal debris and loose bolts were found in the oil pan, indicating internal engine damage consistent with the recall condition. Despite this, Infiniti declined to repair or replace the engine. the engine failed completely while I was driving at highway speed, causing sudden loss of power and creating a serious safety hazard. I was left stranded in active traffic conditions, placing myself and others at risk. This incident raises significant safety concerns, including: Failure of the manufacturer to properly remedy a known recall condition, Continued operation of a vehicle with a known defect, Risk of sudden engine failure during normal driving conditions. Additionally, I did not receive timely notification of the recall. I should have been notified months earlier but only received notice on February 10, 2026. I have documentation from the dealership confirming the presence of metal debris and bolts in the engine, as well as photographic evidence of the damage. I am concerned that other vehicles with this defect may not be properly repaired, potentially leading to similar dangerous failures. Infiniti’s refusal to address a clearly defective engine identified during a recall inspection represents a serious safety issue that warrants investigation. I respectfully request that NHTSA review this matter and determine whether Infiniti is complying with its obligations to properly remedy recall-related defects.

The contact owns a 2019 Infiniti QX50. The contact stated there was a grinding sound coming from the engine while driving at various speeds and while accelerating from a stop. There were no warning lights illuminated. The vehicle was taken to a dealer to be diagnosed, and it was determined that the engine mounts were fractured and needed to be replaced. The vehicle was repaired. The failure persisted, and the vehicle was returned to the dealer. The driver stated the sound was normal and was coming from the turbocharger. No additional repairs were performed. The manufacturer was not made aware of the failure. The failure mileage was 59,021.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact later received an extended warranty notification from the manufacturer stating that the extended warranty on the engine for 10 years/120,000 miles. However, the contact received a second recall notification to contact the dealer for the recall repair. The contact stated that while driving 70 MPH on an Interstate, the vehicle suddenly decelerated to 35 MPH, almost causing a crash. There was no warning light illuminated. The contact was able to pull over to the side of the road, and the contact turned off the vehicle. The vehicle was restarted after 15 minutes and driven to the residence. The dealer was contacted and confirmed that the recall had resumed, and a recall repair appointment was scheduled. The vehicle was towed to the dealer, where the contact was verbally informed that no metal shavings were found in the oil pan upon inspection, and the engine was not replaced; however, the recall completion report that the dealer had provided to the contact confirmed that there were metal shavings found in the oil. The dealer was contacted, but informed the contact that the metal shavings found in the oil were not bearing materials. The vehicle was not repaired and was parked at the residence. The manufacturer was notified of the failure but denied assistance. The failure mileage was approximately 114,770.

The contact owns a 2019 Infiniti QX50. While driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact was advised to call back to schedule an appointment for a later date. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

Vehicle: 2019 Infiniti QX50 Mileage at engine replacement: 31,830 miles Date of engine replacement: August 2023 (recall-related repair) The engine in my 2019 Infiniti QX50 was replaced under recall at 31,830 miles in August 2023. Approximately 18,633 miles later, the vehicle began experiencing transmission malfunction symptoms consistent with CVT failure. An independent mechanic diagnosed the CVT transmission as needing replacement. I then took the vehicle to an Infiniti dealership, and they confirmed transmission issues but declined warranty coverage because the powertrain warranty expired February 28, 2025. The transmission is directly integrated with the engine in this vehicle. Following the engine replacement, the transmission began exhibiting unsafe operating behavior, including hesitation, loss of acceleration response, and drivability instability. There are widespread consumer complaints and litigation involving this engine and CVT transmission combination in the 2019 Infiniti QX50. Infiniti extended coverage for the engine but has not extended coverage for the transmission despite known reliability concerns. I am now afraid to operate the vehicle due to concern of sudden transmission failure while driving, which could result in loss of power in traffic and create a safety hazard. I am requesting that NHTSA investigate this recurring pattern of CVT transmission failure following engine defects in the 2019 Infiniti QX50.

2019 Infiniti QX50 was purchased new 9/3/2018 Engine safety problems started 9/3/22 and it was fixed in a two days. Total engine failure diagnosed by Infiniti Cerritos on March 31, 2025. The car was at 103,900 miles at this time. At this time the warranty coverage was for 72,000 miles and not extended to 120,000 miles yet. I paid for the replacement of the engine on 9/5/2025. I later got a recall notice and it said that the warranty engine coverage had been extended to 120,000 miles and that I would get reimbursed for repairs. I never got reimbursed after I submitted a reimbursement claim form through Infiniti assist. I keep getting the run around at Infiniti Consumer Affairs. I submitted a Lemon Law claim and the arbitrator is showing a lot of bias and I keep getting the run around as well. No arbitration meeting has been scheduled. I now got a 2nd recall notice on January 29,2026 stating that the engine oil pan needs to be checked for metal debris and it’s possible that engine will need to be replaced if metal found. I scheduled an appointment on February 10th, 2026. At this appointment I also notified them that I still hear a noise in the engine. Infiniti Cerritos refused to do the recall. They also want to charge for inspection diagnosis of the engine noise when it should be covered under the warranty and recall notice. It says free of charge on recall notice. This car is obviously a lemon because if the engine gets replaced it’s bound and will continue to have the same type of safety issues.

I have called sewell infiniti multiple times for service appointment to check on my engine , per the recall notice. They said they were not taking appointments because no parts yet. And just wait for them to contact me. I have call them around October and December. Both times they said the same thing.

Hearing knocking from the engine and Infiniti of Honolulu has refused to schedule an inspection for over 6 months

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, several warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were not available to repair the vehicle. In addition, the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact stated that the vehicle was dangerous to drive. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts to do the recall repair were not available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.

The contact owns a 2019 Infiniti QX50. The contact was made aware through the rideshare service Uber that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

Safely concerned for passenger as airbag will not activate, light stays illuminated. Front driver seat frame seems loose or broken, seat rocks forward and backwards. Engine exhibiting sluggish and loss of power especially at lower speeds.

A few months ago, I received an email from CarFax letting me know that my vehicle, a 2019 Infiniti QX50 with 2.0L Turbo Engine had a major recall (NHTSA Recall Campaign No. 25V-437). The letter indicated the recall was due to issues with the engine bearings which could lead to a catastrophic failure. I wasn't sure what this meant, so I took the car to Austin INFINITI. The technicians checked the oil pan to see if there were issues. My understanding is that the oil pan should have been removed, drained of all oil to ensure there were no issues that could lead to the catastrophic failure of the engine. None of this was done. I was given my car back and told all was okay. Unfortunately On the evening of November 10, 2025, my vehicle’s engine suddenly seized while driving at highway speeds. Fortunately, I was able to coast onto the Frontage Road. For my protection, the Police Department arrived quickly to park police vehicles in the front and back of my car with their lights on to avoid a nighttime collision or worse. I had no idea why my engine suddenly lost power while driving down the highway and continued to refuse to start despite repeated attempts to restart the vehicle, the engine would not start. I was scared to death and this situation has exacerbated my current diagnosis of PTSD for which I am currently in treatment. This was a horrifying event that could have cost me my life. I can't eat or sleep and experience nightmares that my car died, then I am hit by a car driving at highway speeds as I tried to exit the vehicle. My wife and I are both terrified of driving the car now. I tried to resolve the issue with my local INFINITI dealership and even contacted NISSA/INFINITI executives. I was met with disregard, disrespect and a $1,700 bill to replace the starter that burned out as we kept trying to start the car. The starter burnout was a secondary cause due to the primary issue of the engine seizure. Infiniti disagreed and insisted on the $1,700 for the starter.

While driving on the highway and using the hands free feature on iPhone, I said, Hey Siri, and somehow it made the automatic braking on my 2019 Infiniti Qx50 engage unexpectedly. This is not the first time it has engaged unexpectedly and there are also instances when the sensors engage without anything nearby.

The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was taken to the dealer to be serviced for a different issue, and the dealer informed the contact that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The dealer advised the contact that the recall repair was on hold due to the fact that the remedy was not yet available. The contact was concerned that the recall remedy information stated that the recall parts were anticipated to be available in the beginning of the 4th Quarter of 2025; however, the parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Infiniti has identified a serious engine problem with the 2019-22 QX-50 which in their own words may cause the car "to crash". recall notice was sent in mid-June 2025 and they still dont have a solution. how is this acceptable? i am afraid to drive the car. where is the compensation??

Car recently had an important safety recall that was suspended, my car is a 2019 QX 50 Infiniti Luxe, that recently shut down and had to be towed, infiniti dealership diagnosed the car and says I have all low compressions and that I need an engine, these symptoms were quoted to my service dealership prior that the car hesitate to take off, low pick up when I accelerate, stops out of nowhere at intersections, I was told car performs as it was designed to perform even tho I explained it has like a growling sound, now here I am with an engine failed vehicle that they are trying to charge me 13,000 for repairs, I am still paying on this car and have a balance of 14,000+ owed, the dealership is saying they performed a recall diagnosis and that no debri was found in oil pan, any mechanic should know just because debri wasn’t found in the oil pan does not mean the car is not eligible for recall repairs, especially if the diagnostic test was done too soon, the car is definitely part of the recall but they will not honor that, I only had the car just 3 years as of September 2025, the car itself is only 6 years old, this engine failure is definitely part of the recall and I should not be responsible for this repair, this is a safety hazard for me and Infiniti should be held accountable for this faulty engine.

The contact owns a 2019 Infiniti QX50. While the contact's son was driving at an undisclosed speed, the engine seized with several unknown warning lights illuminated. The contact stated there was smoke and fire coming from the engine compartment. In addition, the smell of burning oil and smoke was inside the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the independent mechanic was not an engine expert and recommended that the vehicle be towed to an engine expert. The vehicle was towed to an alternate independent mechanic, where the vehicle was diagnosed with total engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The engine was replaced with a used engine. The contact later received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, and a case was filed. The contact submitted a claim for reimbursement for the repair. The contact was required to submit several documents, including a printout of the repair. The contact was informed that the report needed to include the engine failure code and engine report for the request for reimbursement. The independent mechanic was contacted by the manufacturer and the manufacturer received verbal confirmation of the repair; however, the manufacturer insisted on printed documentation of the repair. The failure mileage was approximately 98,500.

Fire

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The contact was concerned about driving the vehicle. The contact called the local dealer, who confirmed that parts were not yet available after scheduling an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available. The contact had not experienced a failure.

2019 Infiniti QX50 Recall Campaign ID: R25B2 (Safety Recall 2025) Summary of Issue: I received a safety recall notice stating that my vehicle may have an engine manufacturing defect that could cause severe damage or complete engine failure. This poses a significant safety risk. Details: Contacted Infiniti Consumer Affairs on August 28, 2025 (Case #55702324) and my local dealer. Dealer confirmed recall is active but remedy is not available; they refused inspection even if I offered to pay. Consumer Affairs indicated proactive assessment may incur charges unless defect is confirmed, which I find unreasonable given the severity of the issue. No timeline provided for remedy or inspection. No alternative transportation offered. Safety Concern: Driving the vehicle under these conditions could lead to sudden engine failure, increasing risk of accidents and injury. Requested Action: Confirm recall status and remedy timeline. Require manufacturer to provide inspection or alternative transportation until repairs are available.

Recall was issued in June, 2025. As of today, a remedy has not been available. This is unacceptable as driving the vehicle can result in injury.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. Most recently, while stopped at a traffic light or stop sign, the automatic emergency braking system indicated that the vehicle in front was too close, even though the vehicle was at a safe distance. Several unknown warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, the vehicle failed to function as intended. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there were rumbling and rattling sounds coming from the engine compartment while depressing the accelerator pedal. There were no warning lights illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer informed the contact that the recall was paused at the time and there was no remedy available. The failure mileage was unknown.

The contact called on behalf of the employer. The contact, who was a technician, stated that there was a 2019 Infiniti QX50 in inventory. The contact stated that while driving at an undisclosed, the contact became aware of an abnormal sound coming from the engine compartment. No warning light was illuminated. The contact researched and became aware of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part was not available for the recall repair. The vehicle was taken to the dealer; however, the contact was informed that parts were not available. In addition, the contact was advised to call back in two weeks to check on parts availability. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,883.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle made an abnormal rattling sound at startup and while idling. The local dealer and Nalley INFINITI Marietta (2020 Cobb Pkwy SE, Marietta, GA 30060) were contacted and confirmed that the part for the recall repair was not yet available. The contact was advised to take the vehicle for a diagnostic test. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 158,848.

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal cracking sound. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that the parts were not available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part for the recall repair was unavailable. The contact became aware of the cracking sound when the vehicle was purchased; however, the contact thought that the cracking sound was normal for the turbo engine. The contact stated that it was not until receiving the recall notification that the cracking sound was identified as possible engine failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).

NHTSA has closed the case on Nissan WHY? Nissan / Infiniti issued recall notices over 2 months ago to bring my vehicle in to inspect the engine oil for metal shavings. I called a few Infiniti dealerships they all say the same thing. Inspection and replacement of engine is on hold. By NHTSA closing the case there is no government agency over seeing Nissan on solving this recall quickly. They did issue a 10 year or 100,000 mile warranty on the motor. I had my oil analysted by a company to give me a report on what metals on in my oil. The report came back with a unusual amount of silver metal 5 ppm. the report states that it's a concern normally average ppm is 2.with that problem the vehicle should not be driven. So I called Infiniti spoke with a service advisor about the report. He told me everything is at a stop with the recall nothing can be done. Wait for another recall notice in the mail. So now I have a vehicle that was recalled for the engine that is a safety issue and I'm unable to drive knowing about the metal in the oil. And the NHTSA closed the case on Nissan. Here we all sit waiting not knowing days, months or years before this will be resolved. How about a little help. Nissan and Infiniti should be paying for rental vehicles if we're unable to get our vehicle repaired. Nissan just issued a 10 year or 100,000 mile warranty and I can't use it for my engine right now today because the recall is on hold. What good is the warranty I see a problem can't get the vehicle looked at. Help is needed here.

I went to Bill Dodge Infinity to test drive vehicles and to trade my Infinity QX50 in. KBB listed it as $38,000 as a trade in. I was told because of the “STOP TRADE” due to the engine recall they could only offer $12,500. Because of the recall. They couldn’t give me an idea if and or when it would be fixed. So I loose $25,500 in value on an payed off vehicle that I bought in good faith. What’s my recourse?

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was an abnormal sound coming from the vehicle. In addition, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failed pressure solenoid or pressure sensor. In addition, the contact was informed that the failure was due to engine failure. The dealer was made aware of the failure and informed the contact that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the parts for the recall repair were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The contact then received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part for the recall repair was not yet available. The contact called the dealer and was informed that a diagnostic test needed to be performed to determine the cause of the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 16,700.

The contact owns a 2019 Infiniti QX50. The contact stated that there was a strong fuel odor coming from the vehicle after refueling. Additionally, the contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as intended, while the RPM became elevated. The contact stated that the vehicle was difficult to start and required to be jump-started. The Malfunction warning light and the check engine warning light were illuminated. The vehicle was taken to the dealer, where the contact was advised to pay a fee for a diagnostic test because the recall part was not yet available. The contact declined to pay the fee. The contact stated that the failure had progressively worsened, and the vehicle failed to start while attempting to jumpstart the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 70,000.