2014 HYUNDAI SONATA Recalls, Complaints & Safety

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There was no warning light illuminated. The contact stated that after driving over a pothole, the steering wheel became difficult to handle, with a clicking sound coming from the steering wheel. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 79,000.

1. Dash Board has several cracks especially over airbag. 2.The location and severity of the cracks raises concerns regarding the structural integrity of the dashboard during a collision and the potential for obstructed airbag deployment. 3.It has not been inspected. I plan to carry it to the dealer tomorrow. 4.There were no warnings. I just realized the cracks a few weeks ago. I had seen them prior but thought they were part of the design until they became more pronounced.

The contact owns a 2014 Hyundai Sonata. The contact stated that the vehicle failed to start. The vehicle was towed to the residence and was started. The contact stated that the failure was intermittent. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with turbo charger failure. The contact was informed that the turbo charger needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not contacted. The failure mileage was unknown.

I had gotten an engine back in 2021 because of a recall, and now the newer engine is burning all my oil up.

The contact owns a 2014 Hyundai Sonata. The contact stated that after parking the vehicle and leaving it unoccupied, the contact's daughter, who was seated on a porch, called the contact informing her there was grey/blue smoke emitting from the vehicle. The smoke increased, and fire droppings were coming from underneath the vehicle. The contact arrived back at the vehicle and saw the fire coming from underneath the vehicle. The fire started in the engine bay. There was property damage to the driveway, and the fire was eventually extinguished by the fire department. Prior to the fire department, the contact's daughter and neighbors attempted to extinguish the fire with water. The front passenger side tire blew out as a result of the fire. The contact's insurance company informed her that her vehicle was included in NHTSA Campaign Number: 22V312000 (FUEL SYSTEM, GASOLINE), the recall repair was never completed due to the owner being unaware of it. The vehicle was left on the driveway. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 200,000.

Fire

Odometer Fraud. The contact owns a 2014 Hyundai Sonata. The contact purchased the vehicle on April 28, 2025, with 28,974 miles from a dealer. On January 20, 2026, while attempting to start the vehicle after being parked for a while, the vehicle lost power and failed to start. The contact walked to an AutoZone nearby, where a mechanic diagnosed that the battery and starter needed to be replaced. The vehicle was repaired while with the mechanic, and the contact was informed that the actual mileage on the vehicle was 170,123. The contact reported the issue to the dealer and was informed that it would be investigated; however, the contact had not received any additional information. The dealer had taken possession of the vehicle and informed the contact that payments were still expected despite the odometer discrepancy. The manufacturer was informed of the failure and the odometer discrepancy. The failure mileage was not provided.

I had recall 162 - engine replacement completed in 2024 , now I have fuel leak at high pressure fuel pump, the pump that is a component of the engine has now failed which was installed during the engine replacement which can cause a major fire

While driving with my family on a busy freeway at approximately 70 mph, our vehicle suddenly displayed a loud, urgent warning: “Hybrid System Warning – Safely Stop and Do Not Drive!” At the same moment, the car lost the ability to accelerate without any prior signs of trouble. We were extremely fortunate to have enough momentum to coast to the shoulder and shut the vehicle off, unsure of how serious the issue might be. Being stranded without warning on a high‑speed highway put my entire family in a dangerous situation. After a few minutes, we restarted the car to see if we could at least get it off the freeway. The warning had disappeared, and the vehicle drove normally, allowing us to take back roads home. The lack of any prior symptoms makes this even more concerning. Losing acceleration at highway speeds with no warning is a major safety hazard. We took the vehicle to a dealership immediately, but because the warning light was no longer active, they were unable to diagnose the problem. A few days later, the same warning appeared again—this time only a couple minutes from home. I turned around immediately for safety, parked the car, and once again the warning disappeared as soon as the vehicle was shut off. At this point, we have a car sitting in our driveway that we do not feel safe driving. The dealership cannot identify or repair the issue unless the warning is active, & even then, they cannot guarantee that a diagnostic code will appear. After researching this problem online, it’s clear that many other Hyundai owners are experiencing the same issue, often spending thousands of dollars without a definitive fix. Despite how common & dangerous this problem appears to be, there are no recalls & no consistent guidance from dealerships. This situation is unacceptable from a safety standpoint. A vehicle that can suddenly lose power at highway speeds—with no warning and no reliable way to diagnose the cause—poses a serious risk to EVERYONE and needs to be investigated

The engine failed in my 2014 Hyundai Sonata for the 2nd time while driving in evening traffic on a major interstate with my elderly father in the car with me. The engine completely shut down while in mid drive on the interstate with no power. The engine and oil lamp indicators immediately came on right before the engine lost power on the interstate. This caused my safety and the safety of my father to be put at risk by not being able to have any power while in the lane of evening traffic. My vehicle was towed to the nearby Hyundai dealership, Modern Hyundai of Concord, where their service department conducted inspection of the engine issue and where it was kept for 4 months with no repairs made per the orders of Hyundai Motor America. Hyundai Motor America refused to honor their own warranty to replace the engine (engine in need of replacement for the 2nd time).

My vehicle, a 2014 Hyundai Sonata Turbo, is having brake lock-up issues. It seems to be related to the AVS (Automatic Brake System). This happens mostly when the vehicle is parked on a hill and the brakes lock up when I start moving. This has been happening for several months, but my mechanic hasn't been able to find the problem. I made an appointment with Hyundai to find out what the issue is, but they told me there's no recall related to it.

Fuel line under the hood was spewing gas after starting the vehicle. My safety was put at risk by being stranded in a dangerous part of town for 5 days before getting the car towed back home No inspections have been done by those companies No warning light where on.

I was driving my 2014 Hyundai Sonata in a rural area when smoke suddenly entered the cabin from the engine compartment. Two bystanders waved me down, alerting me that they could see fire underneath the engine compartment. I immediately stopped the vehicle, turned it off, and exited safely. I attempted to contact 911, but reception was poor. The fire spread from the engine compartment and engulfed the vehicle, producing thick smoke that created a serious safety risk. Emergency services arrived approximately 15 minutes after being notified and extinguished the fire. The vehicle burned for approximately 30 minutes in total resulting in total loss. There were no warning lights or messages prior to the fire. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives beyond the fire report. It was towed and is being stored on private property awaiting investigation.

Fire

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle before the front passenger's side air bag independently deployed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised not to take the vehicle for a diagnostic test until contacted by the manufacturer. The contact had no additional communication with the manufacturer. The failure mileage was approximately 160,000.

The vehicle experienced a sudden engine failure and loss of power while traveling at freeway speed. Two days earlier, the vehicle had been taken to an authorized dealership for factory recall service. During that visit, concerns were raised about known engine issues associated with this model, but the vehicle was returned to service. While driving on the freeway, the engine abruptly stalled without warning, causing immediate loss of propulsion and power. This created a dangerous situation in moving traffic, requiring rapid maneuvering to avoid a collision and safely exit traffic lanes. The vehicle became inoperable and could not be restarted. The failed component appears to be the engine or related internal engine system. The vehicle was towed back to the dealership following the incident and has remained inoperable since that time. The vehicle is currently available for inspection. The failure placed the driver at significant risk due to the sudden loss of power at highway speed. No collision occurred, but the risk of serious injury or death was present. The problem has not been reproduced because the vehicle has remained disabled since the incident. The dealership and manufacturer have inspected the vehicle after the failure. The manufacturer is reviewing the incident under an internal process. There were no prior warning lights, messages, or symptoms indicating imminent engine failure before the stall. The failure occurred suddenly and without advance notice.

My 2014 Hyundai Sonata experienced a P1326 engine fault code, which activates the knock sensor system due to engine bearing wear. This condition is directly related to Hyundai’s safety recall 17V226 (Theta II engine). The Hyundai dealership submitted my case to Hyundai corporate, and Hyundai denied the repair solely because my vehicle has over 150,000 miles. A manufacturer cannot refuse a federal recall repair due to mileage, and Hyundai’s engine recall has no mileage or time limit. The denial places me in an unsafe situation, as the recall defect can cause engine seizure or stalling while driving. I am requesting NHTSA intervention.

The High-Voltage (HV) Hybrid Battery Pack Assembly failed, resulting in a system shutdown and the required replacement. The primary code is DTC P0A80 ("Replace Hybrid Battery Pack"), which indicates an internal manufacturing or design flaw, specifically a weak battery module or compromised internal connection, not normal wear. The defective component (the high-voltage battery) is currently at and is available for inspection. The entire vehicle is also compromised by the Anti-Lock Brake System (ABS) Module defect (NHTSA Recall 23V-651000). My safety was put at risk in two primary ways: 1. Immediate Loss of Power: The hybrid system failure resulted in a loss of drivetrain power, rendering the vehicle nearly immobile. This occurred on at approximately mph, placing me at high risk of a collision. 2. Latent Fire Risk: My vehicle is covered under the NHTSA ID 23V-651000 fire risk recall due to the ABS module. Hyundai specifically advised owners of these vehicles to "park their vehicles outside and away from structures" until the remedy is complete, confirming the severity of the latent fire hazard. The failure of the secondary HV battery system occurred within this already dangerous, electrically unstable environment. Yes, the vehicle was inspected by the Hyundai dealership / independent shop at the time of failure.. The manufacturer's corporate division has been contacted and is aware of the defect and the resulting $10,000 replacement estimate, as they offered a 50% "goodwill" subsidy which I am rejecting, asserting 100% coverage is required for a defect. Yes. The primary preceding warning was the intermittent appearance of the "Check Hybrid System, Turn off engine" warning.

Brake lights not working. Checked fuses and bulbs, neither are the issue.

This motor had a recall. Campaign t3g- sonata yfa 2.4L Theta II. 1 month after an oil change at the mechanic the car started making noises. Took it right to the mechanic who said there was no oil and that there was a recall on this motor for this reason. Immediately took it to the Hyundai dealership located in centereach NY. The employee who helped us was not a help. Took days and days to even get the paperwork In for the recall. Did not communicate with us unless we called him. Then eventually just said it was denied. Took weeks to get the proof from them. Completely frustrating. We submitted all proof of oil changes and maintenance and it was denied saying engine neglect! We are struggling to keep up with bills and now cannot get to work because of this. We have 2 toddlers and he is a volunteer firefighter and EMT in Centereach. He works full time at Stony Brook Hospital and is in school full time with rotations in the hospital for paramedic class. This is insane to be treated this way

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the Hybrid braking system warning light illuminated. The vehicle was taken to two separate independent mechanics, where it was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed with ABS module failure. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact had received an unknown recall notification; however, the dealer and the manufacturer informed the contact that the VIN was not under recall. The failure mileage was approximately 90,000.

CAR MAKING LOUD NOISE UNDER THE CAR HOOD LIKE SOMETHING FALLING APART UNDER THE HOOD, A MECHANIC TOLD ME THAT IT WAS THE ENGINE , I WAS ALSO TOLD THAT THERE WAS A RECALL ON THIS CAR ENGINE. HYUNDAI DID MY 90,000 MILE INSPECTION ON JULY 19, 2025, AT THE TIME THE WORK WAS DONE I ONLY HAD 87238.

My car has had excessive oil consumption for over a year. Hyundai looked at it. Did something to fix it for a couple months and now it’s back worse then ever and they don’t want to do anything about it.

Hello, I brought my 2014 Hyundai Sonata (approx. 73,000 miles) to an authorized Hyundai dealership (MotorWorld Hyundai, Wilkes-Barre, PA) on August 4, 2025, for Recall 162 (NHTSA 17V-226) due to audible engine knocking. I reported the noise when dropping off the vehicle. The dealer claimed the engine passed the inspection but did not provide any documentation confirming that the required bearing test was performed. They said the issue might be from the top of the engine (possibly the timing chain) and wanted to charge $800 to disassemble the engine, with a repair estimate of $2,900. The reason they wanted to disassemble the engine is because after an initial diagnosis for $160 they discovered the noise is not from the timing chain. Besides, it would be extremely unusual for the issue to be a timing chain at 73k. I later learned from Hyundai Customer Care that the recall still shows as “Incomplete” in their system, meaning the inspection was never properly submitted. I'm conerned that the recall was not properly performed or submitted (why does it still show "incomplete" if they insepcted it and it passed?) and that the symptoms may still indicate the exact defect covered under Recall 162 (rod bearing knock), I believe I was denied proper remedy (in a less polite way - I think they flat out lied to me about the real issue) and I was pressured toward expensive non-recall repairs without conclusive diagnosis. My understanding is that getting a diagnosis for a timing chain shouldn't cost anywhere near $800. I am requesting NHTSA review this situation to ensure Hyundai fulfills its federally mandated recall obligation. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Hyundai Sonata. The contact stated that the driver’s air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The service technician stated that there were no recalls on the VIN related to the failure. The failure persisted and the contact stated that the electrical functions on the steering failed to operate as needed. The manufacturer was notified of the failure and the contact was provided the same information as the dealer and the contact was given a case number. The vehicle was repaired. The failure mileage was unknown.

My engine has a knock and the dealership told me that they would not fix it due to "lack of maintanence" but I tried explaining to them that I was unable to get proof because Oreily and auto zone were unable to get me receipts on old purchases.

Engine Failure. After taking my Hyundai listed above in for repairs to the air conditioning not working properly and while in custody of Jeff's Automotive Service, here in Sterling, IL 61081, the engine suddenly died out while they were test driving the car. They were able to jump start it once, and then it died out again while driving it. This time the car could not be restarted by all means possible. Being in the shop, other possible causes were checked and not one of them worked. The Engine is completely DEAD. After Checking for possible causes online it was found that a recall for the very same Engine Failure had been done back in 2017/2018.\n" + 'For unknown reasons, I was never notified nor did I ever received such notice. Now at this time, we have contacted a local dealer and they state that because the auto had not been taken in for the recall repairs, it no longer "qualifies" for free repairs and any repairs would have to be paid for. Upon checking the NHTSA website, it states that there are no time limits on the repairs. I was going to contact National Hyundai Corp to inquire about it, but decided instead to file a complaint with you. 'The question is: Is my car still eligible for the Recall Repairs under the Hyndai Mfg Recall #162 'of March 31, 2017? Recall Number 17V2260000??? Given the fact that i did not receive their notification if indeed, one was sent, and I was totally unaware of this Recall???. I sincerely\n' + 'believe that under the laws and procedures, I should still be eligible for this Recall Repair of\n' + 'their Faulty Engine Failure in my automobile listed above. \n' + 'Therefore I am at this time requesting an investigation and a decision before I make any attempts to contact Hyundai Mfg directly. Also as part of my inquiries I spoke to the Service Department of Schimmer Hyundai in Peru, IL the closest dealer to me, and after checking the VIN number I was to

The contact owns a 2014 Hyundai Sonata. The contact stated that the vehicle was inspected by a mechanic, and during the test drive, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 17V226000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? >Rear Window Imploded, Rear Moon Roof Hairline Fractures How was your safety or the safety of others put at risk? >Shards of glass fell. If a passenger was present, glass would have fell on them Has the problem been reproduced or confirmed by a dealer or independent service center? >No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? >Not Yet. Insurance Claim just made. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? >No warnings present Uploads of photos/videos will occur afterwards.

The vehicle experienced engine stalling and rough running. We discovered it had an open engine recall related to known defects in the Theta II engine. We dropped the vehicle off at a Hyundai dealership (Hyundai Napleton) on July 1st, 2025 for recall repair, following instructions from ACV Auctions. After holding the vehicle for over three weeks, Hyundai Napleton informed us they could not perform the recall due to their internal policy against working on dealer-owned vehicles. This directly contradicts the purpose of a federally mandated safety recall, which is supposed to apply regardless of ownership. On July 23, 2025, we received a call from Hyundai Motor America, stating they would not approve the recall repair because the vehicle had been declared a total loss. This is entirely false—the vehicle has never been declared a total loss by any insurance company or official source. It appears Hyundai Motor America and the dealership are passing responsibility back and forth, providing conflicting and inaccurate information, while the vehicle sits unrepaired and inoperable. This behavior delays a federally mandated repair, puts consumers at risk, and reflects serious breakdowns in how Hyundai handles recall compliance. We need NHTSA’s help to investigate and enforce the proper handling of this safety recall. Vehicle VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened for repair assistance. The contact was later informed that the assistance request was denied on the grounds of poor maintenance history. The contact stated was not the owner of the vehicle during the time cited by the manufacturer. The failure mileage was 136,000.

The electrical in the entire car is malfunctioning. Sometimes the brake lights don’t work due to wiring, other times the seats control don’t work and the cables to battery is not connected/firing correctly. Has an entire electrical issue

What component or system failed or malfunctioned, and is it available for inspection upon request? The airbag system warning light on my 2014 Hyundai Sonata GLS has turned on. I suspect it may be related to a faulty clock spring or another issue within the Supplemental Restraint System (SRS). The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? If the airbag system is not functioning properly, the airbags may not deploy in the event of a collision, putting my life and the safety of passengers at serious risk. This is particularly concerning as this vehicle is used for daily commuting and family travel. Has the problem been reproduced or confirmed by a dealer or independent service center? I have not yet had it diagnosed by a dealer or repair shop, but I plan to schedule a diagnostic check soon. The airbag light remains consistently on during vehicle operation, indicating a persistent fault. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the vehicle has not yet been inspected by the manufacturer or any third-party representative. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the airbag warning light illuminated on the dashboard without any prior physical impact or incident. It first appeared approximately [two days ago], and it has remained on continuously since then. Additional Information: I am aware that certain Hyundai Sonatas have been subject to airbag-related recalls, including issues with the clock spring and airbag deployment failures. Given the similarity of symptoms, I would like to know whether my vehicle may be affected by one of these recalls, or if Hyundai will provide inspection and repair support based on this known issue.

After having work done to repair the head gasket and spark plug. I was on mile ~300 after repairs and was nearing to fill up at a gas station, I started losing power and notice the check engine light was on and Gas smell filled the cabin. When I stopped the hood started smoking and there was a fire under the engine cover. My Vin is not listed on the fuel line recalls and I believe this is an oversite as it lists, faulty High Pressure hose can rupture and cause engine fires and that is exactly what happen in my case. I believe this Vin was Overlooked and I need the repairs complete. I have not completed any repairs because I believe this should have been recalled.

Fire

My engine seized and I lost power. This is the second engine this has happened to. I was given a extended warranty, but Hyundai is refusing to pay for a new engine. The mechanic advised me they are replacing engines three times a week. Mine was denied even though my engine only has 76,000 miles and my warranty is still good. This engine problem should be a new recall since the same problem is still occurring. The engine light did come on blinking. When I took it to the dealer. They knew the problem before looking at my engine since so many others need to have thiers replaced. The dealership confirmed i need a new engine. They made me send in my oil changes. They were upset I didn't have any oil receipts for my previous engine even thought it was replaced at a Hyundai dealership the first time. Consumers should not have to replace two engines. This is a safety concern with it losing power so quickly.

Dear Sir/Madam, I am writing to file a formal safety complaint regarding a dangerous incident involving my Hyundai Sonata Hybrid (VIN: [XXX] ) and Hyundai Motor America’s failure to fully correct the issue. Incident Summary: While driving on the freeway, the vehicle suddenly displayed the following alarming warnings: “Hybrid System Warning! Safely Stop and Do Not Drive” “Check Charging System” Immediately after these messages appeared, the car lost all power and shut down in the middle of the road. I had my two young children (ages XXX and XXX) in the car, making the situation extremely unsafe and traumatic. The vehicle lost all mobility and provided no opportunity to safely pull over. After contacting Hyundai Corporate multiple times, a case manager was eventually assigned to my case. At Hyundai’s request, I towed the vehicle to AutoNation Hyundai Valencia for diagnostic evaluation. The dealership diagnosed the issue as error code P0A78, indicating a transmission failure. Hyundai Corporate offered to cover 60% of the repair cost, leaving me responsible for the remaining 40%—an amount that exceeds the current value of the vehicle. This proposed resolution is not reasonable considering the severity of the safety risk and the vehicle’s low mileage. My primary concern is that this is an extremely dangerous defect, as the vehicle loses all power without warning, leaving the driver unable to move the car to a safe location. Requested Actions: A formal investigation into the safety and reliability of Hyundai’s hybrid systems, specifically in 2014 Sonata Hybrid vehicles. A determination of whether this defect qualifies under Hyundai’s warranty or federal safety defect regulations. Full compensation from Hyundai Corporate to cover 100% of the repair costs to correct this serious safety issue. Thank you for your time and attention to this critical matter. I look forward to your prompt response and appropriate action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!

Fire

Vehicle's engine seized completely at 75 MPH on the interstate. No warning lights or abnormal noises were present before catastrophic failure, and the car has been serviced recently. CEL came on at time of failure, throws code P1326. Car rapidly/dangerously decelerated, would have crashed if not driving in the Leftmost lane of travel.

Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!

Fire

Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!

Fire

Formal Complaint – Hybrid System Failure, Safety Risk (VIN: [XXX] | Hyundai Case #[XXX]) Dear Sir/Madam, I am writing to file a formal safety complaint regarding a dangerous incident involving my Hyundai hybrid vehicle (VIN: [XXX] ) and Hyundai Motor America's failure to respond meaningfully to repeated requests for assistance. Incident Summary: On [XXX], while driving with my two young children (ages [XXX] and [XXX] ), my vehicle suddenly displayed the following critical warnings: “Hybrid System Warning! Safely Stop and Do Not Drive” “Check Charging System” Immediately after these messages appeared, the car lost all power and came to a complete stop in the middle of the road. This created an extremely hazardous and distressing situation for me and my family. Although the vehicle is a few years old, it has very low mileage (38,345 miles), and I did not expect such a catastrophic failure. I submitted a report to Hyundai Customer Support on May 30, 2025 (Case #[XXX]) and followed up on June 9, 2025, but have only received an automated acknowledgment—no response, investigation, or support to date. Attachments: A video clip showing the warning messages at the time of the incident (I cannot upload the video clip since the option is not there, but I do have it if required) Requested Actions: A formal investigation into the safety and reliability of Hyundai's hybrid systems. A determination as to whether this incident qualifies under Hyundai’s warranty or federal safety defect regulations. Immediate contact from Hyundai with the next steps regarding inspection, resolution, or compensation. I am cc’ing Hyundai Motor America to ensure this matter is escalated appropriately and receives the attention it warrants. Thank you for your time and consideration. I look forward to your timely response. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)