2017 FORD TRANSIT

A known Ford defect on the 2017 3.5 ecoboost engine is when the manifolds, improperly designed and installed, warp and snap off the manifold bolts holding the manifold to the engine. The result is a great deal of extremely hot exhaust fumes being emitted in the engine compartment rather than out the end of the exhaust pipe. There were NO messages, lamps or other indicators of the manifold failure until a wheezing, rattling sound was emitted.

Front subframe rusted away with large holes. 37,000 miles 2017 ford transit that is well taken care of. Passenger van for a retirement community.

I have had many issues with this vehicle. The engine leaks oil onto the exhaust causing the engine to smoke, the engine uses antifreeze, the transmission will downshift at highway speeds to such a low gear that I need to put the van into neutral so that the engine doesn't blow up. It uses brakes quickly, (New brakes every 10,000 miles or so). Gas milage is less then 12MPG as well.

I have had many issues with this vehicle. The engine leaks oil onto the exhaust causing the engine to smoke, the engine uses antifreeze, the transmission will downshift at highway speeds to such a low gear that I need to put the van into neutral so that the engine doesn't blow up. It uses brakes quickly, (New brakes every 10,000 miles or so). Gas milage is less then 12MPG as well.

The contact owns a 2017 Ford Transit. The contact stated that while driving at 50 MPH, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed, and determined that the transmission sensor had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

I am submitting this complaint to report a real‑world safety failure related to Ford Recall 19S38 involving a 2017 Ford Transit 350. The vehicle was purchased in 2021 from a Ford dealership, Joe Rizza Ford, with approximately 60,000 miles. At the time of purchase, Recall 19S38 was open on the vehicle and had not been completed. We were not informed of the open safety recall at the time of sale, and the recall repair was not performed prior to delivery. The vehicle was maintained responsibly using qualified, independent repair facilities. We were never advised by Ford or the selling dealership that the vehicle had an open safety recall. Two days prior to the incident, the vehicle was inspected by a professional repair shop due to a rattling noise. The shop test‑drove the vehicle, performed an inspection, and was unable to identify the source of the noise or any unsafe condition. On 12/20/2025, while the vehicle was being driven normally, the driveshaft/coupler failed suddenly and catastrophically. The failure occurred without warning and resulted in a violent separation of the driveshaft, causing severe damage to the transmission and surrounding components and an immediate loss of safe operation. At the time of the failure, the vehicle was occupied by multiple passengers, including seven minors. No injuries occurred, but the incident created a serious safety hazard. After the failure, we learned that the nature of the failure and the resulting damage are consistent with the risks described in Recall 19S38. Ford has acknowledged the recall and has offered to repair the recalled component, but has denied responsibility for the surrounding damage caused by the recall‑related failure. This complaint is being submitted to document a safety‑related recall failure that occurred during normal operation, created a hazardous condition, and aligns with the defect and consequences described in Recall 19S38.

My VIN number is not included in the backup camera recall. It says the recall includes the 2017 Transit. My back up camera stopped working about a year ago. Also when the camera stopped working my cruise control stopped working also. I believe this is a larger electrical issue.

My VIN number is not included in the backup camera recall. It says the recall includes the 2017 Transit. My back up camera stopped working about a year ago. Also when the camera stopped working my cruise control stopped working also. I believe this is a larger electrical issue.

The sliding door does not stay closed. My 5 children are at risk when the door opens while driving. I took it recently to the dealer and they said they fixed the handle and that everything else was fine. That night it opened 3 times within 1 mile.

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 17V408000 (Power Train). The contact stated that while his daughter-in-law was driving approximately 60-70 MPH down the interstate, there was an abnormally loud, unidentifiable sound coming from the vehicle. The contact stated that the brakes were inoperable. The vehicle rolled to the side of the road. The contact stated that the repairs should be covered under a warranty for three years or 36,000 miles. The contact stated that the vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the drive shaft coupling had detached. The heater hose and brake lines had additional damage. The brake line and brake fluid warning lights illuminated after the failure. The manufacturer was contacted, who confirmed that the repairs were not covered. No assistance was provided. The failure mileage was approximately 178,000.

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 17V408000 (Power Train). The contact stated that while his daughter-in-law was driving approximately 60-70 MPH down the interstate, there was an abnormally loud, unidentifiable sound coming from the vehicle. The contact stated that the brakes were inoperable. The vehicle rolled to the side of the road. The contact stated that the repairs should be covered under a warranty for three years or 36,000 miles. The contact stated that the vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the drive shaft coupling had detached. The heater hose and brake lines had additional damage. The brake line and brake fluid warning lights illuminated after the failure. The manufacturer was contacted, who confirmed that the repairs were not covered. No assistance was provided. The failure mileage was approximately 178,000.

Vehicle has been Altered/modified. Vehicle has been altered to be a 7 passenger. The vehicle has been prepared for inspection but needs to be cleared by NHTSA to allow the changes that were made by the modifier to be accepted by NHTSA. Please help me with this, thank you

The Driveshaft Flexible Coupling failed while traveling on Interstate 95 South. It is available for inspection upon request. Multiple recall notices have been issued for this (NHTSA 17V-408) problem, and we have complied with them ALL except for one that we never received, supposedly mailed November of 2019. We have two of the recalled vehicles (2) 2017 Ford Transit Vans. Our safety and the safety of others was put at risk when this Coupling failed while traveling on Interstate 95 South. The Van was being driven by one of my employees and another employee was with him when this occurred, rendering the vehicle completely inoperable. The issue has been confirmed by the dealer and has only been inspected by the service department at the dealership. There was absolutely no warning of any kind, no warning lamps, messages or other symptoms of the problem prior to the failure. Ford has refused to cover the collateral (additional) damages that occurred to the vehicle when the coupling failed. They contend this is because we never complied with recall notice 19S38, dated November 2019. We never received this notice, and Ford has been unwilling to tell us exactly when this notice was mailed. Our contention is that it was not mailed to us, because we initially had this part replaced in July 2018 (due to the first recall 17S15). In reading every notice sent to the Dealers, there is a section, "OWNER NOTIFICATION MAILING SCHEDULE", which states, "The parts to repair this condition are currently not available in sufficient quantities to service all of the affected vehicle configurations. Owners of affected vehicle configurations will be notified in phased mailings to ensure part availability." Ford will not tell us when this was mailed to us. They have continued to push the blame on to the NCDMV (their address database) however we have always received every NCDMV renewal notice for our fleet of 15 vehicles.

Will the recall be applied to 2017 Ford Transit 250 Vans with the same issue? We had this issue in October 2022, it was repaired at Freehold Ford, NJ. The vehicle was still under warranty then, but it is happening again now. Thank you. Manufacturer Recall Number24S05 NHTSA Recall Number24V102 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLE MAY HAVE AN INADEQUATE AMOUNT OF LUBRICANT IN THE REAR AXLE

I am writing to formally report a critical safety failure involving Ford recall number 19S40 / NHTSA recall 19V767, which affects the driveshaft flexible coupling on my vehicle. While traveling with my wife and five children on a recent trip from Ludowici, GA to Fort Bragg, NC, our van suddenly experienced violent vibrations and loud moaning sounds, forcing us to stop in South Carolina where no nearby Ford service center was available. We were stranded and faced not only travel disruption, but real danger with children in the vehicle. Upon inspection, the flexible coupling failed catastrophically, causing driveshaft damage and rendering the vehicle unsafe to drive. This exact failure is the subject of the ongoing recall, and it is unacceptable that such a well-documented and acknowledged issue is continuing to place families at risk. I am requesting the following: 1. Immediate authorization and support for full repair of the driveshaft and related components damaged by this failure. 2. Assurance that all components are replaced, not temporarily inspected or patched, to prevent recurrence. 3. Reimbursement for all expenses incurred related to towing, diagnosis, or temporary transportation. 4. A formal explanation of how this critical recall is being enforced and monitored. As a soldier and a father, I cannot afford to risk my family’s safety due to an unresolved and clearly documented manufacturer defect. I respectfully urge Ford to treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention.

The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2017 Ford Transit. The contact stated that the vehicle vibrated abnormally while driving at various speeds. The vehicle was taken for an alignment; however, after driving for five miles, the failure reoccurred. The contact stated that the vibration had become progressively worse. The vehicle was taken to another independent mechanic, who diagnosed the vehicle and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The license plate lights were not working and they needed replaced. The sockets were bad. My mechanic purchased a replacement two light cable, which also plugs into the back-up camera in this Ford Transit., from the local Ford dealership. After replacing the cable with light sockets and pluging in the back-up camera, the camera went to a blue screen and no longer works. The ford garage stated that this was the right upgraded part. Being a buisness owner and using my vehicle for deliveries, I find this very dangerous not being able to see people, kids especially, as well as animals when backing up the van. There are hundred of thousands of these Transit vans being used by Amazon and various other companies and when I researched this problem, I find hundreds of complaints for this very same issue. After contacting the Ford company, they told me that there was no recall on this issue and would do nothing for me.

This unit has a Failed Torque Converter. I looked online and found that there are hundreds of people (including shipping companies like Amazon) complaining about this issue, but there is no recall for the vehicle. However, they have several recalls for the TC on other models for that year. All complaints state that the TC goes out as low as 60,000 miles, and requires a full transmission rebuild at $3,700-$6200 per vehicle. This only rectifies the issue until the next 60,000 miles and then you have to do it all again?? This is basically a VERY EXPENSIVE lemon.

I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!

I have wrote to you before on this, but today (4.29.25) while driving downhill at 65 mph, no cruise control on, my van downshifted ON ITS OWN down to third gear and luckily, I was smart enough to shift the van in neutral and then back to drive or I would have blown up the engine. This is not just happening to my van, I have a friend who has purchased one and the transmission has gone out with only 35,000 miles on his van. My van is leaking oil and leaving spots everywhere it is parked, and it is using antifreeze at the rate of about a gallon every two weeks. This engine is total junk and neither the dealership, Ford, nor NHTSA are doing anything to correct this. Eventually, these engines are going to kill someone by locking up at highway speeds. Enough is enough! Ford needs to fix or replace these engines before someone dies!

The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds, the vehicle hesitated and vibrated while depressing the accelerator pedal. There was an abnormal grinding sound coming from the vehicle with the check engine warning light illuminated on the instrument panel. The vehicle was taken to dealer where it awaited a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.

I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.

I have sent this before, but my vehicles transmission will downshift, (at highway speeds), to a lower gear. I always have to put the van into neutral and then back into drive to get it to drive normal again. Also the van leaks oil onto the manifold which starts smoking. My van also uses antifreeze and I need to refill the coolant about every 2-3 days. This ecoboost engine is dangerous.

The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.

The transmission will downshift when deceleration and will actually throw you forward in the seat due to dropping into a lower gear. Vehicle has also developed an oil leak where oil is dripping onto the manifold, possible engine fire hazard. Engine is losing coolant due to possible blown head gasket.

Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.

Transmission will downshift on its own when vehicle is decelerating making engine RPMs over rev. Only way I have found to prevent this is to shift to neutral and then back to drive. I don't like doing this because it could accidently get shifted into reverse while driving at highway speeds! Valve cover leaks dripping oil onto the exhaust manifold causing the vehicle to smoke very badly and could possibly cause a fire.

We have a vehicle fleet of over 40+ vehicles. Within the last two months, we have had FOUR vehicles needing the evaporator housing replaced. I believe this is an indication of the factory issue never caught.

We have a vehicle fleet of 40+ vehicles. In the last two months, we have had to replace a FOUR evaporator coil assemblies. I believe this is an indication of a factory issues that was never caught.

We currently have a vehicle fleet of 40+ vehicles. Within the last two months, we have had to replace FOUR evaporator coils assemblies. I believe this is an indication of a factory issue that was never caught.

The contact owns a 2017 Ford Transit. The contact stated while driving approximately 60 MPH, there was an abnormal banging sound underneath the floorboard. The contact pulled over and turned off the vehicle. There was no warning light illuminated. The contact stated that there was fluid puddling underneath the vehicle. The contact had the vehicle towed to a dealer. The dealer informed the contact that the VIN was included in NHTSA Campaign Number: 19V767000 (Power Train), and that the failure was caused by the driveshaft separating from the flexible coupling. The contact was informed that the driveshaft had damaged the transmission and the fuel line. The contact was informed that the recall repair only covered the repair of the driveshaft and flexible coupling, and that he had to cover the repair costs of the other damages. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 113,000.

The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.

The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.

The contact owns a 2017 Ford Transit. The contact stated while driving 65-70 MPH on the freeway, the vehicle began to vibrate. The contact moved to the right lane, and there was an abnormal knocking noise detected. The brake pedal was depressed but failed to respond. The contact struck the curb, ran over the curb, and pulled up the parking brake, and the vehicle stopped. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, who determined that the failure was due to the drive shaft being faulty and referred him to the local dealer. The vehicle was towed to the local dealer, where it was diagnosed the failure was due to the driveshaft flexible coupling. The vacuum line, brake line, and fuel line were cut, and the transmission was inoperable. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 131,000. The VIN was not available.

Vehicle rear camera has failed for the second time. Had it inspected at dealer and was told it was corrosion of wires, same as first time. Transit forums show it's a common problem. I don't want to back into/over anyone or run into something like my boat trailer which I did when it failed backing up and now have a large dent in the left rear door. Wire harness cost quoted at $450. There is obviously an issue. Thank you.

Vehicle rear camera has failed for the second time. Had it inspected at dealer and was told it was corrosion of wires, same as first time. Transit forums show it's a common problem. I don't want to back into/over anyone or run into something like my boat trailer which I did when it failed backing up and now have a large dent in the left rear door. Wire harness cost quoted at $450. There is obviously an issue. Thank you.

The contact owns a 2017 Ford Transit. The contact received notification of NHTSA Campaign Number: 19V767000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, there was an abnormal banging sound coming from the rear of the vehicle. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal, but the vehicle failed to respond. There was no warning light illuminated. The contact turned off and restarted the vehicle; however, when the vehicle was shifted into drive(D), the vehicle failed to respond. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the driveshaft coupling had failed. The dealer informed the contact that the parts to repair the vehicle was not available. The contact had the vehicle towed to an independent mechanic who repaired the vehicle. The failure mileage was approximately 199,000. Parts distribution disconnect.

1. Vehicle has oil leaking out of valve covers so bad it starts smoking from under the hood. 2. Transmission will stick into low gear and I have to put the vehicle into neutral to get it to start shifting correctly again. Vehicle will also pulsate speed with transmission growling. 3. Turbo chargers not operating correctly causing Vehicle to buck and hesitate under acceleration.

1. Vehicle has oil leaking out of valve covers so bad it starts smoking from under the hood. 2. Transmission will stick into low gear and I have to put the vehicle into neutral to get it to start shifting correctly again. Vehicle will also pulsate speed with transmission growling. 3. Turbo chargers not operating correctly causing Vehicle to buck and hesitate under acceleration.

Vehicle has 140,000 miles on it. 1. Has valve cover oil leak where dripping oil is dripping onto the manifold and starts smoking. I talked with the dealership, they said they wont fix it under their "Lifetime warranty". I am concerned it will start a fire. 2. The transmission will suddenly downshift and seems to lock into lower gear when decelerating. Only way to get it to stop is to put vehicle into neutral while coasting and then back into drive. I am afraid its going to lock up and cause me to spin out. 3. The engine has a turbocharger issue in which when I try to pull out into traffic, it will sometimes buck, hesitate and backfire before it accelerates. Eventually I am going to try and pull out and it's going to do that and I am going to get hit! It seems to do it while coasting and then when accelerating again, that's when it happens. I took vehicle to dealership (Johnson City Ford) where they provide a "Lifetime powertrain warranty", but they are telling me that unless I have all service records, they will not fix it under the warranty. The only thing I have done with this vehicle is oil changes when the vehicle tells me it's due, Tires and brakes. I also called "Contact Ford" about the problem, and they basically told me it's not their problem, so there is a record somewhere of me contacting them Twice.

Vehicle has 140,000 miles on it. 1. Has valve cover oil leak where dripping oil is dripping onto the manifold and starts smoking. I talked with the dealership, they said they wont fix it under their "Lifetime warranty". I am concerned it will start a fire. 2. The transmission will suddenly downshift and seems to lock into lower gear when decelerating. Only way to get it to stop is to put vehicle into neutral while coasting and then back into drive. I am afraid its going to lock up and cause me to spin out. 3. The engine has a turbocharger issue in which when I try to pull out into traffic, it will sometimes buck, hesitate and backfire before it accelerates. Eventually I am going to try and pull out and it's going to do that and I am going to get hit! It seems to do it while coasting and then when accelerating again, that's when it happens. I took vehicle to dealership (Johnson City Ford) where they provide a "Lifetime powertrain warranty", but they are telling me that unless I have all service records, they will not fix it under the warranty. The only thing I have done with this vehicle is oil changes when the vehicle tells me it's due, Tires and brakes. I also called "Contact Ford" about the problem, and they basically told me it's not their problem, so there is a record somewhere of me contacting them Twice.

The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle made an abnormal rattling sound. The contact stated that the failure also occurred while driving from a complete stop. Additionally, the contact stated that the transmission was skipping gears while driving. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling had failed. The vehicle was then taken to the local dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. Hello, our Ford Transit Family van has been under the recalls: 19S38 and 19V-767. We have been on touch with multiple dealerships who are unable to repair the issue due to (as they say) lack of parts. We have been waiting since October. The issue says we should stop driving our car yet for our family of seven it’s the only vehicle and there seems to be little accountability on the side of Ford. Where could we make this noted? Thank you in advance and have a great day. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure recurred. The contact stated that while an employee was driving at an undisclosed high rate of speed, the steering wheel became loose inadvertently. The contact stated that he was concerned that the driveshaft could separate. The vehicle was taken to the dealer, where it was diagnosed and determined that the driveshaft was defective, and the dealer determined that the driveshaft needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, but informed the contact that the VIN was not included in a recall. The failure mileage was approximately 180,000.

The contact owns a 2017 Ford Transit. The contact stated while driving 40-50 MPH, the vehicle made an abnormal rattling and humming sound. Additionally, the vehicle was shuddering. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the failure increased, and the vehicle made an abnormal loud grinding sound. The contact later noticed a burning odor inside the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling was fractured. The mechanic determined that the flexible coupling needed to be replaced; however, the part had been discontinued. The vehicle was not repaired. An unknown dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train); however, the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.

The vehicle experienced a breakdown due to the drive train coupler failed, a part that has an active recall notice (Ford 19S38 ) (NHTSA Safety recall 17V-408) and the failure of the recalled part caused significant damage to other mechanical parts of the vehicle. The Manufacturer has agreed to pay for the recalled part but not the peripheral damaged parts. The damage is significant. The day of the incident, I received a recall notice from the manufacturer in the mail. The recall notice is dated October 2023. The manufacturer should be liable for the recalled part as well as the peripheral damaged that it caused.

The vehicle experienced a breakdown due to the drive train coupler failed, a part that has an active recall notice (Ford 19S38 ) (NHTSA Safety recall 17V-408) and the failure of the recalled part caused significant damage to other mechanical parts of the vehicle. The Manufacturer has agreed to pay for the recalled part but not the peripheral damaged parts. The damage is significant. The day of the incident, I received a recall notice from the manufacturer in the mail. The recall notice is dated October 2023. The manufacturer should be liable for the recalled part as well as the peripheral damaged that it caused.

The vehicle experienced a breakdown due to the drive train coupler failed, a part that has an active recall notice (Ford 19S38 ) (NHTSA Safety recall 17V-408) and the failure of the recalled part caused significant damage to other mechanical parts of the vehicle. The Manufacturer has agreed to pay for the recalled part but not the peripheral damaged parts. The damage is significant. The day of the incident, I received a recall notice from the manufacturer in the mail. The recall notice is dated October 2023. The manufacturer should be liable for the recalled part as well as the peripheral damaged that it caused.