2021 FORD EXPLORER HYBRID
1 recalls, 11 complaints - 13 TSBs
22V255000 Apr 14, 2022
POWER TRAIN:DRIVELINE:DRIVESHAFT
Defect Description
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer Police FHEV, Explorer Police 3.3L, and 2020-2022 Explorer 2.3L RWD, 3.0L PHEV, 3.3L FHEV, and 3.0L ST GAS vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Consequence
A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in 'Park' without the parking brake applied, increasing the risk of a crash.
Remedy
Depending on the vehicle model, dealers will replace the bushing and axle cover, or update the electronic parking brake software. Repairs will be performed free of charge. Interim owner notification letters were mailed June 9, 2022, and March 10, 2023. Owner notification letters were mailed June... Read more
Complaint Statistics
11 total complaints
2 crashes 3 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| FUEL/PROPULSION SYSTEM | 3 |
| ELECTRICAL SYSTEM | 3 |
| POWER TRAIN | 1 |
| AIR BAGS | 1 |
| SERVICE BRAKES | 1 |
| EXTERIOR LIGHTING | 1 |
| UNKNOWN OR OTHER | 1 |
FUEL/PROPULSION SYSTEM
Sep 10, 2026
Incident date: Sep 9, 2026
I am filing this complaint to report an unreasonable and hazardous delay by the manufacturer regarding NHTSA Campaign 25V455000 (Ford Recall 25S75) for a low-pressure fuel pump defect. As the original owner of a 2021 Ford Explorer Platinum Hybrid, I received notice of this critical safety recall 14 ... Read more
UNKNOWN OR OTHER
Sep 2, 2026
Incident date: Aug 28, 2026
While taking groceries out of the back of the SUV, the hatchback closed without a sound warning and hit the top of my head causing a concussion and neck injury.
1 injured
EXTERIOR LIGHTING
Aug 2, 2026
Incident date: Jul 8, 2026
On XXX at approximately 5:15 AM, I was driving my 2024 Tesla Cybertruck (VIN [XXX], ~47,300 miles) on an interstate trip to [XXX] with Full Self-Driving (Supervised) engaged. I heard a loud pop from the front of the vehicle, immediately followed by an alert stating the left front turn signal was mal... Read more
ELECTRICAL SYSTEM
Aug 2, 2026
Incident date: Jul 8, 2026
On XXX at approximately 5:15 AM, I was driving my 2024 Tesla Cybertruck (VIN [XXX], ~47,300 miles) on an interstate trip to [XXX] with Full Self-Driving (Supervised) engaged. I heard a loud pop from the front of the vehicle, immediately followed by an alert stating the left front turn signal was mal... Read more
ELECTRICAL SYSTEM
Nov 24, 2023
Incident date: Aug 23, 2023
Lost total power in the fast lane on the freeway! Lots of flashing indicators: "Service Charging System", "Brake and Push Button to Start", Transmission Gear "D" flashing with the gear it was in "D and little 8", telling me to put it in Park while I was driving on the freeway trying to get over to t... Read more
SERVICE BRAKES
Nov 20, 2023
Incident date: Nov 4, 2023
Twice earlier in the year as I was pulling into a parking spot the brakes seemed to have failed, car auto accelerated, but was stopped by a parking block. Air suspension warning light was on, car was evaluated three times 6/2023-8/2023, air suspension sensor replaced, Acura reported car was otherwi... Read more
Crash
1 injured
ELECTRICAL SYSTEM
Nov 20, 2023
Incident date: Nov 4, 2023
Twice earlier in the year as I was pulling into a parking spot the brakes seemed to have failed, car auto accelerated, but was stopped by a parking block. Air suspension warning light was on, car was evaluated three times 6/2023-8/2023, air suspension sensor replaced, Acura reported car was otherwi... Read more
Crash
1 injured
FUEL/PROPULSION SYSTEM
Nov 20, 2023
Incident date: Nov 4, 2023
I received a recall notice from Chrysler (Recall #Z46) on June 9, 2022. The NHTSA recall number is #22V-406. I also recently received another recall from Chrysler (Recall #66A). The NHTSA recall number for this recall is #23V-411. Both recalls indicate that failure of the defective part that has be... Read more
FUEL/PROPULSION SYSTEM
Mar 24, 2023
Incident date: Feb 11, 2023
On the way home from work, my wife's CRV suddenly cut off in traffic. It wouldn't resart, multiple dash warnings came on. I used a scanner on the scene, and got trouble code 0087 (fuel rail pressure low). Multiple Honda models, including ours, have had fuel pump failure causing a dangerous situatio... Read more
POWER TRAIN
Jan 12, 2023
Incident date: Jan 12, 2023
The contact owns a 2016 Ford Fusion. The contact stated while driving 45 MPH, the vehicle failed to properly accelerate. The contact stated that moments later the vehicle accelerated unintendedly. The vehicle was taken to the dealer to be diagnosed. The dealer stated that the vehicle had experienced... Read more
AIR BAGS
Jan 12, 2023
Incident date: Jan 12, 2023
Air bag compartment on front passenger window pillar takes in water everytime it rains. Water drains from air bag compartment when I make a turn. Air bag may become compromised and may air bag module may eventually stop working due to water damage and/or render the airbag useless in case of a crash... Read more
Technical Service Bulletins, 2021 FORD EXPLORER HYBRID
13 manufacturer communications from 10 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 6 |
| 060000 ENGINE AND ENGINE COOLING | 2 |
| 100000 POWER TRAIN | 1 |
| 284100 BACK OVER PREVENTION:DISPLAY FUNCTION | 1 |
| 350000 EQUIPMENT | 1 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 1 |
| 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) | 1 |
SSM 52244
Feb 9, 2024
060000 ENGINE AND ENGINE COOLING
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a malfunction indicato
SSM 52244
Feb 9, 2024
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a malfunction indicato
SSM 52229
Feb 1, 2024
110000 ELECTRICAL SYSTEM
2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue C
TSB 24-2019
Jan 19, 2024
110000 ELECTRICAL SYSTEM
Some 2020-2023 Explorer 3.3L full hybrid electric (FHEV) vehicles built on or before 12-Nov-2023 may exhibit an illuminated malfunction indicator lamp (MIL) and/or powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC)
TSB 23-2347
Nov 10, 2023
060000 ENGINE AND ENGINE COOLING
This article supersedes TSB 23-2279 to update the Service Procedure. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles
TSB 23-2347
Nov 10, 2023
350000 EQUIPMENT
This article supersedes TSB 23-2279 to update the Service Procedure. Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020-2023 Aviator vehicles
SAN-Vol1 I1
Jun 8, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical serv
SSM 51650
May 22, 2023
110000 ELECTRICAL SYSTEM
2020-2023 Explorer/Aviator/Police Interceptor Utility Hybrid vehicles may exhibit a charging system warning in the message center and/or illuminated battery lamp with DTC B11D9 present in the body control module (BCM). Refer to Workshop Man
SSM 51169
Nov 1, 2022
284100 BACK OVER PREVENTION:DISPLAY FUNCTION
Some 2020-2022 Aviator/Explorer Hybrid vehicles may experience a concern where the EV power flow does not display in the center display screen. This may be due to accessory protocol interface module (APIM) software. To correct the condition
TSB 22-2342
Sep 12, 2022
100000 POWER TRAIN
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a hybrid powertrain may exhibit an illuminated MIL with diagnostic trouble code (DTC) P2D40. This may be due to the chiller not interpreting the correct cooli
TSB 22-2342
Sep 12, 2022
110000 ELECTRICAL SYSTEM
Some 2020-2022 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a hybrid powertrain may exhibit an illuminated MIL with diagnostic trouble code (DTC) P2D40. This may be due to the chiller not interpreting the correct cooli
SSM 50800
May 23, 2022
110000 ELECTRICAL SYSTEM
Some 2020-2022 Aviator/Explorer Hybrid vehicles may experience a low battery warning message displayed in the message center with diagnostic trouble code B11D9 present in the body control module (BCM). Refer to Workshop Manual, Section 414-
TSB 22-2177
May 18, 2022
110000 ELECTRICAL SYSTEM
Some 2020-2022 Explorer/Aviator Hybrid vehicles built on or before 11-Apr-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with only diagnostic trouble code (DTC) P1A0C stored in the PCM. This may be due to the software in t
FORD EXPLORER HYBRID - All Years Overview
Complete safety history for the FORD EXPLORER HYBRID across all model years (2020, 2027).
7
Total Recalls
18
Total Complaints
0
Investigations
2
Reported Crashes
1
Reported Fires
0
Reported Deaths