2014 FORD C-MAX

8 recalls, 105 complaints - 143 TSBs

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Defect Description

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Consequence

A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

Remedy

Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notifica... Read more

2,925,968 vehicles affected

Manufacturer: Ford Motor Company

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Defect Description

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 ... Read more

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to... Read more

2,147,323 vehicles affected

Manufacturer: Ford Motor Company

EQUIPMENT:ELECTRICAL

Defect Description

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-... Read more

Consequence

An overheated cord can increase the risk of a fire.

Remedy

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

49,197 vehicles affected

Manufacturer: Ford Motor Company

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the ... Read more

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy

Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.

2,046,297 vehicles affected

Manufacturer: Ford Motor Company

AIR BAGS

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ... Read more

Consequence

The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

Remedy

Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

746,842 vehicles affected

Manufacturer: Ford Motor Company

STEERING

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.

Consequence

The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.

Remedy

Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall began on November 11, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.

508 vehicles affected

Manufacturer: Ford Motor Company

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.

Consequence

If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.

Remedy

Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.

594,785 vehicles affected

Manufacturer: Ford Motor Company

SEATS:FRONT ASSEMBLY:RECLINER

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from Ju... Read more

Consequence

The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

Remedy

Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

43,135 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

105 total complaints 8 crashes 5 fires 4 injuries

Top Reported Components

Component	Complaints
UNKNOWN OR OTHER	21
ELECTRICAL SYSTEM	14
POWER TRAIN	13
STEERING	12
ENGINE	9
FUEL/PROPULSION SYSTEM	4
WHEELS	3
AIR BAGS	3
STRUCTURE:BODY	3
LATCHES/LOCKS/LINKAGES	3

Incident date: Oct 4, 2025

My drivers side seat belt is getting stuck while pulling it out. It clicks and becomes stuck and I can’t put it on. When I do finally get it on I became stuck on 3 separate occasions and couldn’t physically get it off without help. I haven’t brought it to be inspected because my vin is not lis... Read more

Incident date: May 1, 2023

The vehicle overheated and caught fire.

Fire

Incident date: Oct 1, 2025

Catastrophic structural failure of the motorcycle frame. The lower Left Hand Cradle Assembly (Triumph Part # T2071344), which connects the front engine mount to the rear swingarm pivot, sheared completely through. The fracture occurred precisely at the Heat-Affected Zone (HAZ) of the factory weld. ... Read more

Incident date: Oct 1, 2025

I AM SUBMITTING THIS COMPLAINT REGARDING AN ACCIDENT INVOLVINGMY 2022 CHEVROLET TAHOE. WHILE I WAS DRIVING NORMALLY, THE REAR WHEELS SUDDENLY LOCKED UP, CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH INTO A WAL. THE IMPACT WAS SEVERE ENOUGH THAT THE AIRBAGS DEPLOYED. I WAS NOTIFIED ON 02/13/2... Read more

Crash 1 injured

Incident date: Dec 4, 2025

The engine light continues to come on and the only reading it gives off is that the engine is running lean. Nothing seems to be smoking or wrong with the vehicle. It continues to drive well. Then the backup cameras started to go on a blink. It comes off and on intermittently sometimes on while drivi... Read more

Incident date: Jan 1, 2025

Engine failed despite maintenance and repairs. The car is part of the active class action for Kia Engine Defects. The KSDS software was never installed as we were never notified about the recall by kia. As a result, Kia denied coverage under the engine defect class action settlement. We need this ve... Read more

Incident date: Sep 11, 2024

The whole car shut down while i was driving. I lost all power to the car and couldnt get it started again.

Incident date: Jun 26, 2024

The axle broke in half. We reached out to The manufacturer of the axle (Dexter) and determined that the axle had been cut in half and shorted 5 inches by the installer. The axle manufacturer (Dexter) delivered 3 of these axles to the same installer for 3 food trailers.

Incident date: Jun 26, 2024

I took my car in for routine maintenance service and requested them to investigate a rattle noise when the car is started and when it idles. The vehicle was around 96K mile range. The repair center said it was the fuel injection system and it was normal. Fast forward to now, I have 111k miles, same ... Read more

Incident date: Jun 26, 2024

Bronco lost power, crank no start, 24 miles from a maintained road. Left us stranded and required 5 Jeeps to recover vehicle to pavement before having it towed to dealer 172 miles away. Extremely dangerous situation to lose power descending a steep hill and leaving vehicle stranded miles off road ... Read more

Incident date: Jun 26, 2024

On April 25th, 2024 on Interstate 75 in Findlay, OH my truck had the back end lock up briefly and started to hop and fish tail. The engine RPM's went way up and the Service Light came on in the truck and the ignition was shut off (automatically and not by the key) truck had electrical power but engi... Read more

Incident date: Nov 3, 2023

Driver door is making a loud creaking or popping noise when opening the door. Afraid the door might fall off. Have not taken it to a dealer for assessment yet. No warning signs or symptoms prior to this happening. Have read a lot of other complaints about this and don't know why there isn't a recall... Read more

Incident date: Apr 3, 2024

Was driving on [XXX] from Sioux Falls, SD to Rapid City, SD on [XXX]. Just east of the [XXX], SD exit, we hit black ice driving approximately 75mph. We lost control, and the car went head first into a metal cable guard rail. The front end is destroyed, and the front doors and roof also received sign... Read more

Crash

Incident date: Feb 8, 2024

The thermostat failed and had it replaced and now the water pump has failed.

Incident date: Dec 25, 2023

A power failure inside the vehicle causing it to crash at a gas station it's been in a shop for almost 3 months now while we are paying almost 2k a month for the loan, we asked Jeep to cancel the contract and give us our money back they refuse since we had so many problems since we brought that bran... Read more

Crash

Incident date: Dec 25, 2023

When Lane departure is turned on it tries steer, vehicle off-road. Also noticing jerking motion or sticky steering at mainly highway speeds where car is difficult to steer around curves, and then straight lines

Incident date: Dec 25, 2023

Incident date: Sep 12, 2023

Engine failed at 61500 miles. It is hot garbage.

Incident date: Sep 12, 2023

Car has barely any power and it will not accelerate more than 40 mph. It stutters from a stop to moving at a red light like it’s going to stall out. Will not do steep hills without almost no power and a stalling sound and bucking. Not sure what’s wrong but I think I was sold a lemon and I am ... Read more

Incident date: Nov 18, 2019

Hyundai completed the recall in their system after inspection when the recall was not addressed. Months later I am experiencing check engine light and same symptoms from recall, and hyundai is booked out two months and telling me that the recall does not exist. Code reads severely damaged rod bearin... Read more

Incident date: Jul 19, 2023

This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY com... Read more

Incident date: Apr 11, 2023

FRAME RUSTED -OUT ALLOWING RIGHT FRONT WHEEL A -FRAME TO COME LOOSE. ALLOWING WHEEL TO MOVE REARWARD INTO WHEELWELL STOPING ROTATION. IF I HAD BEEN ON THE INTERSTATE ??? MAYBE YOU WOULDNOT BE READING THIS??? [XXX] USCG retired INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMAT... Read more

Incident date: Apr 11, 2023

2011 BMW 328I. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-119.

Incident date: Jan 19, 2023

Temperature control link slips out of place when turning climate control knob. This is 100% a safety issue when you can’t see out of your windshield because you can’t defrost your windshield. There are no warning lights.

Incident date: Dec 16, 2022

The contact owns a 2014 Ford C-Max. The contact stated that the rear liftgate was opening independently. The contact stated that upon investigating the failure, he noticed that the failure was related to the original key fob of the vehicle. The contact stated that the key fob button that engaged the... Read more

Incident date: Nov 19, 2022

Complete failure of the steering without any warning, Was not able to steer the car. The dealership diagnosed the cause is a failure of the steering Rack Pinion which needed to be replaced. I understand that the 2014 Ford C-Max has a recall on the Steering Rack Pinion, but for some reason my car ... Read more

Incident date: Oct 29, 2022

Folded down rear seat. Found both seatbelt (receiver) anchor bolts had not been attached to the nuts on the floor pan.

Incident date: Sep 12, 2022

Swollen lug nuts

Incident date: Aug 3, 2022

I had a flat tire and I was unable to remove the lug nuts. I was on the freeway creating a hazardous condition. The lug nuts had cover on them and standard lug nuts could not remove the tire. You needed a lug nut that is 1/2 mm larger. Ridiculous!! We had to call a tow truck and take the vehicle to ... Read more

Incident date: Aug 31, 2022

Rear-view camera sporadically freezes, turns upside down - will see people walking behind, and then suddenly the image will freeze. This is a major major safety issue and I suspect people may even be killed due to this camera failure. I had numerous situations where the camera would (mid backup) FR... Read more

Incident date: Aug 31, 2022

Incident date: Aug 25, 2022

The contact owns a 2014 Ford C-Max Hybrid. The contact stated while driving at various speeds, the hatchback door opened independently. The warning light indicating that the hatchback was opened was illuminated. The contact stated that after retrieving the vehicle from the dealer after NHTSA Campaig... Read more

Incident date: Jun 9, 2022

Ever since we brought the car to a Ford dealership for a recall on the back door latch we have had issues with the battery. We have to jump start it every day.

Incident date: Jun 1, 2022

There is clearly an open recall on my car since June of 2022, I have yet to receive any information from Ford about checking my car to see if it’s affected by this recall. I drive with my 3 year old in this car everyday and I would feel a lot safer if someone was able to look at my vehicle.

Incident date: Jul 12, 2022

Transmission failed at approximately 126,000 miles putting the car in to fail safe mode on the highway

Incident date: Jun 2, 2022

While backing out of the driveway, the brakes failed. In an attempt to stop the car from continuing into on coming traffic, attempted to put the car in park. After moving the gearshift into park, the car continued to roll into on coming traffic. The C-Max struck another another car and continued ... Read more

Crash

Incident date: Jun 2, 2022

Crash

Incident date: Nov 10, 2021

The inside door panels become loose. Doors affected are the driver's door and both rear passenger doors. When the panels come loose, it can make the doors impossible to open from the inside and outside door handles. Attempts have been made to correct this issue with new clips to attach the door p... Read more

Incident date: Sep 15, 2021

The contact owns a 2014 Ford C-MAX. The contact stated that while her vehicle was charging in her garage, the outlet and wires were burnt. The vehicle was driven to the dealer and was given a new charge cord .The contact stated that new cord had the same issue but a unknown warning light illuminated... Read more

Fire

Incident date: Dec 28, 2020

The contact owns a 2014 Ford C-Max. The contact said that she had received a recall letter from the manufacturer for door latches manufacturer's recall number was 20S30. The contact stated no warning light was illuminated. The first recall for the door latches was recall number 16S30 the contact is ... Read more

Incident date: Feb 10, 2022

I noticed the car hasn’t honked upon locking it with the key fob for about the last 1,000 miles. Today is the first time I needed to use my horn to warn someone about pulling in front of me while I was also braking. I tried the next 3 miles to get the horn to honk and nothing happened. Once I got ... Read more

Incident date: Feb 10, 2022

Incident date: Nov 16, 2021

Steering wheel locked up and could not control car. After taking car to repair shop I was informed that the entire power steering rack would have to be replaced. Upon internet research noticed numerous similar complaints of same problem in Ford Cmax and Ford Focus vehicles. Appears to have been a l... Read more

Incident date: Nov 16, 2021

The contact owns a 2014 Ford C-Max Hybrid. The contact stated while driving approximately 10 MPH, the steering wheel became difficult to turn. The contact stated that the service power steering message was displayed on the instrument panel. The vehicle was not taken to a dealer. The manufacturer was... Read more

Incident date: Nov 11, 2021

The vehicle was entered while parked and locked with the security system active. A panel was removed from the lower left side of the housing beneath the steering wheel. All four windows had been lowered to the maximum extent possible, apparently without breaking them. Debris was strewn across fro... Read more

Incident date: Nov 11, 2021

Incident date: Sep 28, 2021

The issue is related to steering. My Ford C-Max steering system would become very stiff and gets locked. The warning "Service Power Steering" would pop up and the steering wheel would become inoperable. This has happened a couple instances and creating a huge panic. When this happens the steering ca... Read more

Incident date: Sep 27, 2021

The passenger side rear door plastic panel keeps dislodging from its metal casing, then gets stuck on part of the interior frame, causing the door to not be operational. The plastic overlaps the frame once it is dislodged; the metal part of the door is opening, but the plastic panel holds it back fr... Read more

Incident date: Sep 21, 2021

Sudden loss of power to steering....noted that many others have had this problem.

Showing 50 of 105 complaints.

Technical Service Bulletins, 2014 FORD C-MAX

143 manufacturer communications from 90 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	19
350000 EQUIPMENT	16
100000 POWER TRAIN	12
060000 ENGINE (PWS)	9
220000 SEATS	6
118000 ELECTRICAL SYSTEM:SOFTWARE	5
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.	5
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	4

350000 EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini

100000 POWER TRAIN

Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger c

980000 UNKNOWN OR OTHER

119811 ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE

110000 ELECTRICAL SYSTEM

Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle

100000 POWER TRAIN

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result

110000 ELECTRICAL SYSTEM

Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inc

060000 ENGINE (PWS)

100000 POWER TRAIN

Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c

220000 SEATS

This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2

350000 EQUIPMENT

354000 EQUIPMENT:MECHANICAL

980000 UNKNOWN OR OTHER

Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular

346000 COMMUNICATION:MANUFACTURER TELEMATICS

220000 SEATS

Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus,

100000 POWER TRAIN

350000 EQUIPMENT

356000 EQUIPMENT ADAPTIVE/MOBILITY

100000 POWER TRAIN

Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c

100000 POWER TRAIN

Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges includ

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems wil

161100 STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may

220000 SEATS

110000 ELECTRICAL SYSTEM

SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active

980000 UNKNOWN OR OTHER

060000 ENGINE AND ENGINE COOLING

2013-2018 C-Max, 2013-2020 Fusion Hybrid/MKZ Hybrid vehicles may exhibit a MIL with Diagnostic Trouble Code (DTC) P0340 and/or P0344. This may occur due to excessive moisture build up in the engine oil. Excess moisture occurs when the vehic

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

100000 POWER TRAIN

Some 2013-2016 Fusion, MKZ and C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges i

130000 VISIBILITY

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid

132000 VISIBILITY:GLASS, SIDE/REAR

110000 ELECTRICAL SYSTEM

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA a

060000 ENGINE AND ENGINE COOLING

Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. This may be due to the sealing capability of th

100000 POWER TRAIN

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran

110000 ELECTRICAL SYSTEM

Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the pr

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

110000 ELECTRICAL SYSTEM

Some 2014-2019 Escape, 2014-2018 C-MAX, Focus, and Transit Connect vehicles not equipped with an auto start/stop system may exhibit an inability to program and/or no electrical power after installation of a service part body control module

110000 ELECTRICAL SYSTEM

Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U01

110000 ELECTRICAL SYSTEM

060000 ENGINE (PWS)

070000 FUEL SYSTEM, GASOLINE

Some 2013-2018 C-MAX, 2013-2019 Fusion Energi, and 2017-2019 Fusion/MKZ Hybrid vehicles may exhibit an illuminated MIL with diagnostic trouble code (DTC) P04B5. This may be due to inadvertent actuation of the fuel door release button by the

350000 EQUIPMENT

Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford

110000 ELECTRICAL SYSTEM

Some 2014-2019 Escape, 2014-2018 C-MAX,Focus, and Transit Connect vehicles may exhibit a concern of not able to program and/or no electrical power after installation of a service part Body Control Module(BCM). Inspect the BCM for the presen

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

220000 SEATS

Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan loose

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

2013 2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop M

350000 EQUIPMENT

100000 POWER TRAIN

Some 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges i

110000 ELECTRICAL SYSTEM

Some 2013-2017 Fusion Energi and C-Max Energi vehicles may exhibit an illuminated MIL with DTC P0C27 and/or P0C28. Follow the Service Procedure steps to correct the condition.

110000 ELECTRICAL SYSTEM

Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete us

350000 EQUIPMENT

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Linco

110000 ELECTRICAL SYSTEM

Some 2013-2017 Fusion Energi, 2012-2017 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete us

110000 ELECTRICAL SYSTEM

Some 2012-2017 Focus BEV, 2013-2016 Fusion Energi And 2013-2017 CMAX Energi vehicles equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via My Ford Mobile app, discharged battery, incomplete user authoriza

110000 ELECTRICAL SYSTEM

Some 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 201

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle s

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No re

353000 EQUIPMENT:ELECTRICAL

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts a

350000 EQUIPMENT

353000 EQUIPMENT:ELECTRICAL

160000 STRUCTURE

Some 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Follow the pro

353000 EQUIPMENT:ELECTRICAL

Some 2014-2017 Focus/C-MAX vehicles when a replacement BCM is received for a service repair may include a white Keyless Entry Card. In an effort to consolidate the complexity of BCM's only the highest level will be available for service. If

110000 ELECTRICAL SYSTEM

Some 2013-2015 C-MAX vehicles may exhibit an illuminated MIL with DTC U1030 after module reprogramming is performed on the powertrain control module (PCM) and built on or before 21-May-2015. ID vehicle and open a new Integrated Diagnostic S

100000 POWER TRAIN

Some 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gea

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER W

113000 ELECTRICAL SYSTEM:STARTER ASSEMBLY

SOME 2013-2016 C-MAX ENERGI VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC), ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH BATTERY ENERGY CONTROL MODULE (B

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

THE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT IND

060000 ENGINE (PWS)

TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FL

350000 EQUIPMENT

CERTAIN 2015 MODEL YEAR MKC AND MKZ VEHICLES EQUIPPED WITH THE RESERVE EQUIPMENT GROUP, AND CERTAIN 2012-2016 FOCUS ELECTRIC, C-MAX ENERGI, AND FUSION ENERGI VEHICLES - EMBEDDED MODEM REPLACEMENT.

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

SOME 2013-2014 C-MAX ENERGI VEHICLES MAY EXHIBIT A CONCERN WITH A DISCHARGED 12 VOLT BATTERY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION.

010000 STEERING

SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.

162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

SOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. ON 5 DOOR FOCUS(HATCHBACK

113000 ELECTRICAL SYSTEM:STARTER ASSEMBLY

SOME 2013-2016 C-MAX PHEV VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC) WITH BATTERY ENERGY CONTROL MODULE (BECM) DTCS U3012,P0B37, AND/OR SECONDARY ON-BOA

150000 SEAT BELTS

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatb

151300 SEAT BELTS:FRONT:RETRACTOR

106000 POWER TRAIN:AXLE ASSEMBLY

2013-2017 Fusion, MKZ and C-Max Hybrid and Energi vehicles equipped with HF35 eCVT transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. The differe

060000 ENGINE AND ENGINE COOLING

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate

061000 ENGINE AND ENGINE COOLING:ENGINE

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

060000 ENGINE (PWS)

100000 POWER TRAIN

SOME 2013-2016 FUSION, MKZ, AND 2013-2015 C-MAX VEHICLES EQUIPPED WITH AN HF35 TRANSMISSION AND BUILT ON OR BEFORE 8/15/2015 MAY EXHIBIT A THUMPING/RUBBING OR GRINDING NOISE COMING FROM THE TRANSMISSION. THE NOISE MAY BE PRESENT IN ALL GEAR

Showing 100 of 143 bulletins.

NHTSA Safety Investigations, FORD C-MAX

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ, Closed , Model Year: 2013

Door Latch Failures

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ... . Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (ODRead more

PE, Closed , Model Year: 2013

Door Latch Failure

In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleg... Read more

FORD C-MAX - All Years Overview

Complete safety history for the FORD C-MAX across all model years (2013, 2018).

27 Total Recalls

478 Total Complaints

2 Investigations

28 Reported Crashes

14 Reported Fires

0 Reported Deaths

FORD C-MAX - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2018	1	12	View
2017	1	26	View
2016	3	41	View
2015	6	63	View
2014 (current)	8	105
2013	8	231	View

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2014 FORD C-MAX

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2014 FORD C-MAX

Most Affected Components

NHTSA Safety Investigations, FORD C-MAX

FORD C-MAX - All Years Overview

FORD C-MAX - Year by Year

Other FORD Models