2010 DODGE GRAND CARAVAN

The contact's friend owns a 2010 Dodge Grand Caravan. The contact stated that when the vehicle was started, the vehicle almost immediately shut off. The contact stated that several unknown warning lights were illuminated, then turned off. The contact stated that a single flashing red dot remained displayed. The vehicle was driven to an independent mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same mechanic who determined that the 12-Volt battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not taken back to the mechanic; however, the vehicle could no longer able to be started. The contact had researched online and related the failure to NHTSA Campaign Number: 14V373000 (Electrical Systems, Air Bags); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact's friend owns a 2010 Dodge Grand Caravan. The contact stated that when the vehicle was started, the vehicle almost immediately shut off. The contact stated that several unknown warning lights were illuminated, then turned off. The contact stated that a single flashing red dot remained displayed. The vehicle was driven to an independent mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same mechanic who determined that the 12-Volt battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not taken back to the mechanic; however, the vehicle could no longer able to be started. The contact had researched online and related the failure to NHTSA Campaign Number: 14V373000 (Electrical Systems, Air Bags); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while attempting to start the vehicle with the key fob, the vehicle failed to start. The contact stated that the failure was a persistent failure. The vehicle was towed to the dealer, where it was diagnosed with a failed WIN switch module. The contact was informed that the WIN switch module needed to be replaced. The vehicle was not repaired. The dealer referenced an unknown recall with a similar failure; however, the VIN was not associated with a recall for the failure. The contact was informed that the VIN was not included in the recall. In addition, the contact stated that the vehicle was taken to an independent mechanic, and the key fob was replaced three times. The manufacturer was not made aware of the failure. The failure mileage was unknown.

the driver side window components made lots of noise then the window fell down into the door causing me to need a motel and find a window repair shop as I was traveling from NY to Georgia when this happened, the resulting bills were close to $1000. yes it is available for inspection I am [XXX] was [XXX] and this $ issue is very simply a terrible burden to my life, luckily I had a credit card with me that I could use but paying that balance will be a time consuming endeavor on the little I live on financially. the component was inspected by the glass repair shop as it was being torn apart to be fixed. no warnings were provided only horrible noise from the door just before the window dropped the next time I went to use it. The last Dodge Grand caravan I owned was a 2005 and I had it 6 years with minimal expense so when I found this one, a 2010 with no power doors it was ideal for me financially or so I thought, has caused considerable problems in my financial life and now I am too scared to go back to NY with it for fear of the other windows breaking. I got a motel room because a storm was impending, called window repair shops in Chambersburg va, the second one I called said bring it over, it was the weekend before July 4th of 2025 and I was very lucky to get the help as the shop owner was leaving for a week vacay soon, they ordered the part from the nearby dealership, but it cost me $583. for the part plus repair, truly devastating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

Front passenger seat headrest deployed for no apparent reason at all . This is a severe safety hazard that can result in severe injury or death as there are sharp parts that could pierce into the passengers head . I have had no help from Chrysler Dodge . I have emailed 3 times with no response and also called several times and they say there is no recall for my vin and warranty is expired . This not a warranty issue , this is a safety concern that could cause severe injury or death and needs to be corrected immediately. I have not had any warnings it just popped off for no apparent reason . No police or insurance representative were necessary there was no accident at the time of this incident .

The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 Dodge Caravan. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 Dodge Grand Caravan. The contact stated while the vehicle was parked, the ignition became inoperable. The contact was unable to turn off the ignition with several unknown warning lights illuminated. The contact was not able to remove the key fob from the ignition. The contact removed the battery to turn off the vehicle and remove the key from the ignition. The vehicle was towed to the contact’s office. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 172,000. Parts distribution disconnect.

The contact owns a 2010 Dodge Grand Caravan. The contact stated while the vehicle was parked, the ignition became inoperable. The contact was unable to turn off the ignition with several unknown warning lights illuminated. The contact was not able to remove the key fob from the ignition. The contact removed the battery to turn off the vehicle and remove the key from the ignition. The vehicle was towed to the contact’s office. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 172,000. Parts distribution disconnect.

The contact owns a 2010 Dodge Grand Caravan. The contact stated while the vehicle was parked, the ignition became inoperable. The contact was unable to turn off the ignition with several unknown warning lights illuminated. The contact was not able to remove the key fob from the ignition. The contact removed the battery to turn off the vehicle and remove the key from the ignition. The vehicle was towed to the contact’s office. The contact received notifications of NHTSA Campaign Numbers: 20V396000 (Air Bags, Steering) and 14V373000 (Electrical System, Air Bags); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 172,000. Parts distribution disconnect.

The ignition lock cylinder is giving out and has on numerous occasions left me my wife and my [XXX] and [XXX] stranded in random places in the cold. When I did the research I found that 2010 dodge grand caravans has a recall for this part do to a faulty node. How I know it’s the ignition lock cylinder is the key gets stuck in the ignition and won’t start the car or any electrical stuff like the odometer to light up or any other electronic stuff. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while the vehicle was parked, while attempting to roll down the window down the contact smelled an abnormal odor inside the vehicle. The vehicle was taken to the independent mechanic where it was diagnosed and determined that the wiring harness and window switch had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V234000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed contact that the vehicle was repaired under the recall in 2016. The failure mileage was 145,000.

The win modules failed, engine shut off while driving. Yes. Not been inspected. No warnings

Was going to pick a friend up from the airport, stopped at the gas station because the van suddenly started handling funny, and noticed 4 wheel studs were sheared off. Had to tow the vehicle to the shop.

We've had two separate incidents a few months apart where a tire suddenly feel off the vehicle. In both instances, the studs had been sheared off. Then, last week, a 2009 Chrysler Town and Country lost a wheel that hit my house. I checked the vehicle, and the studs were sheared off that one as well. Google turns up a studs recall for the 2012-2021, but that recall doesn't go far enough back.

When you are driving all of a sudden it just won't go forward and it has slipped into neutral. You have to find a place to coast so you can shut it off and restart it then it will go again. You never know when it's going to do it so it's very dangerous because there is not always a place to pull over. I have to put my flashers on and hope everyone goes around. I took it to repair place and they were unfamiliar with this happening. It does this from 1 to 4 times a day.

While driving, rear driver side sliding door opened and continues to do so.

While driving, rear driver side sliding door opened and continues to do so.

When I’m driving my blinkers and windshield wipers turn on and off randomly and the stereo shuts off ac quits working and the windows lock and can’t be rolled down and when I’m at idle it has very loud ticking noise coming from dash board I think it’s the middle area behind stereo this happens multiple times a day and some days it doesn’t stop till vehicle is turned off and I’ve also noticed that hitting bump in road seem to make the issues worse all of the above mentioned happens together at same time

When I’m driving my blinkers and windshield wipers turn on and off randomly and the stereo shuts off ac quits working and the windows lock and can’t be rolled down and when I’m at idle it has very loud ticking noise coming from dash board I think it’s the middle area behind stereo this happens multiple times a day and some days it doesn’t stop till vehicle is turned off and I’ve also noticed that hitting bump in road seem to make the issues worse all of the above mentioned happens together at same time

When I’m driving my blinkers and windshield wipers turn on and off randomly and the stereo shuts off ac quits working and the windows lock and can’t be rolled down and when I’m at idle it has very loud ticking noise coming from dash board I think it’s the middle area behind stereo this happens multiple times a day and some days it doesn’t stop till vehicle is turned off and I’ve also noticed that hitting bump in road seem to make the issues worse all of the above mentioned happens together at same time

Without warning the car completely shuts off. This is very dangerous because it happened on the freeway (luckily the cars slowed down behind me). It is intermittent and two different mechanics have not been able to detect the problem. Was there a recall on this issue? What can be done to make this vehicle safer to operate. This has been going on for about 2 years.

Without warning the car completely shuts off. This is very dangerous because it happened on the freeway (luckily the cars slowed down behind me). It is intermittent and two different mechanics have not been able to detect the problem. Was there a recall on this issue? What can be done to make this vehicle safer to operate. This has been going on for about 2 years.

Without warning the car completely shuts off. This is very dangerous because it happened on the freeway (luckily the cars slowed down behind me). It is intermittent and two different mechanics have not been able to detect the problem. Was there a recall on this issue? What can be done to make this vehicle safer to operate. This has been going on for about 2 years.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that after turning off the vehicle, the ignition key was stuck in the ignition switch. The contact stated that the failure recurred intermittently. The contact stated that the failure was draining the battery and causing the rearview camera to become inoperable. The contact related the failure to NHTSA Campaign Numbers: 11V139000 (Electrical System) and 14V373000 (Electrical System, Air Bags). An unknown dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that an unknown recall repair had already been performed on the vehicle. The failure mileage was approximately 71,000.

The ignition switch is faulty and extremely dangerous. The module that is defective is called the WIN module or Wireless Ignition Node module. Over 1 million dodge and Chrysler cars between 2008 and 2010 were recalled for this issue but when I called the local dealer for my 2010, they claim my car does not have the issue. I had the same exact issue with my 2008 and it also was claimed not to be covered which cost me over $600 to repair. What is the issue? Well, the car will spontaneously turn off while driving and or go into the accessory mode. This is extremely problematic because it is happening at random and is unexpected. In addition, the key then requires the driver to force it into the hole using extreme pressure to get it re-started. I feel that not enough of these were recalled as I have the exact problem (twice now on both my Vans) as described in R03 / NHTSA 14V-373. Since I keep my cars longer than most, this it seems entirely possible that the issue shows up later as the car ages. Incident can be re-produced at will with slight manipulation and happens at least once per week without trying to force the issue.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle lost motive power and shut off. The failure also occurred while driving over a bump in the roadway at low speeds. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign: 11V139000 (Electrical System). The failure mileage was approximately 160,000.

Was hit in the side and in my Dodge minivan the side curtain airbags never deployed. The van was a total loss so was the car that hit me and his airbag did deploy. I did injure my lower back and shoulder.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that the vehicle failed to start. The contact stated that he had replaced the starter and the battery; however, the failure persisted. The dealer was notified of the failure and informed the contact that the failure could be related to NHTSA Campaign Number: 11V139000 (Electrical System); however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

Drivers side sliding door locked closed cannot open.

Many 2010 Dodge Grand Caravans were covered under a recall for a failed WIN module (NHTSA Campaign Number: 14V373000) in which the key can move to the off or accessory positions. Though our Grand Caravan is not covered, our WIN module has failed in the same manner as those covered in the recall. The van and WIN module was inspected and diagnosed by our local Chrysler, Dodge dealership. Keys have been loose in the WIN module and indicator lights related to the failure of the WIN module come on intermittently due to the electrical issue caused by the failed WIN module.

At approximately 70 MPH on the highway, a loud thumping noise was heard near the passenger rear area. Vehicle was rocking back and forth and became very unstable to drive safely. Tire pressure was checked and confirmed to be at 38 PSI. However, upon observation, the tire was shaped into a oval with a marked bulge in the tread on one side of the tire. 225/65 R16 SL

vehicle hard starts when key in ignition and turned to on position vehicle does not always start when key in ignition vehicle engine shuts off for no reason while driving in traffic I have taken it to the dealer in my area they say there is no recall on it I have asked them to replace my gear selector and ignition switch they said it would be $1100 and I paid that but all they did was grease the pin in the gear selector and charged me the $1100 anyway and I'm still experiencing the same issues continually happens spiratically

I took my vehicle in for a alignment today at Mavis Tire and was told as follows. The real axel is at .35 and it is supposed to be at .05. The mechanic said this is the reason that my tires keep wearing out on the back end of my vehicle. He also stated that he tried to fix the problem but was unable to. He stated that he was unsure why it is like that because it is not supposed to be.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. While the vehicle was coasting, the contact was able to place the transmission shifter into neutral(N) and restart the vehicle to continue driving. The failure recurred on several occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The VIN was not included in the NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,700.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines, spark plugs, and throttle body needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to a local dealer, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced. The contact was made aware of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable. The consumer stated that they paid out of pocket for repairs according to the recall.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines, spark plugs, and throttle body needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to a local dealer, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced. The contact was made aware of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable. The consumer stated that they paid out of pocket for repairs according to the recall.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines, spark plugs, and throttle body needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to a local dealer, where it was diagnosed that the Wireless Ignition Node (WIN) module needed to be replaced. The contact was made aware of NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable. The consumer stated that they paid out of pocket for repairs according to the recall.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that after starting the vehicle, the vehicle almost stalled. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that several attempts were needed to start the vehicle. There was no warning light illuminated. The contact had taken not the vehicle to a local dealer. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.

The contact owns a 2010 Dodge Grand Caravan. The contact stated that after starting the vehicle, the vehicle almost stalled. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that several attempts were needed to start the vehicle. There was no warning light illuminated. The contact had taken not the vehicle to a local dealer. The vehicle had not been diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000.

The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 40 MPH, unknown warning lights illuminated, and the vehicle lost motive power and stalled. The contact was able to pull over to the side of the roadway. The contact waited for the engine to cool down and then restarted the vehicle. The vehicle then started operating normally. The vehicle was taken to the dealer however, the contact was unsure what was replaced. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted and stated that the vehicle needed to be diagnosed at the dealer. The failure mileage was 140,000.

While driving power would shut off, everything shuts down for 2 seconds, and then goes back on. Does this sometimes 10 times within 15 minutes of driving. Then twice already after buying new battery (I thought it needed one because it would not even crank, had all lights, etc. But wouldn't start) it would not start till after 8 attempts, would start right up and drive with no issues. I searched online with people having same exact issues. I called Dodge and they said my van did not have a recall. I don't understand why if my van is having same issues.

When driving down the highway, the engine may randomly turn off. Turning the key will usually turn the engine back on. When this occurs, all power to the vehicle is turned off until it is restored by moving the key. It is obviously a faulty ignition switch, but apparently there is no current recall for this problem for my vehicle. Other 2010 Grand Caravans have been recalled and repaired due to this problem in the past, but not mine. This issue should be addressed by FCA immediately!

Interior panel lights will dim and flicker, headlights dim, radio will lose power, cabin fans for air conditioning will slow then the engine dies. This can happen while idling or driving at highway speeds without warning. When the engine dies all power steering is lost and braking and control is extremely difficult. After stopping the gear shift will not move into park and the key will not move to the off position for several minutes. Diagnosis narrowed this down to the TIPM. It was replaced and the issue stopped for 6 months then reoccurred. TIPM replacement again fixed the issue. Obviously the TIPM's have a defect and has been widely reported. Major issue is that only remanufactured TIPMS are available from the same defective build. Dealer charges over $1000 for the part and more to install it. There should be a class action lawsuit on this obvious dangerous defect that has not been addressed by Dodge.

Interior panel lights will dim and flicker, headlights dim, radio will lose power, cabin fans for air conditioning will slow then the engine dies. This can happen while idling or driving at highway speeds without warning. When the engine dies all power steering is lost and braking and control is extremely difficult. After stopping the gear shift will not move into park and the key will not move to the off position for several minutes. Diagnosis narrowed this down to the TIPM. It was replaced and the issue stopped for 6 months then reoccurred. TIPM replacement again fixed the issue. Obviously the TIPM's have a defect and has been widely reported. Major issue is that only remanufactured TIPMS are available from the same defective build. Dealer charges over $1000 for the part and more to install it. There should be a class action lawsuit on this obvious dangerous defect that has not been addressed by Dodge.

Interior panel lights will dim and flicker, headlights dim, radio will lose power, cabin fans for air conditioning will slow then the engine dies. This can happen while idling or driving at highway speeds without warning. When the engine dies all power steering is lost and braking and control is extremely difficult. After stopping the gear shift will not move into park and the key will not move to the off position for several minutes. Diagnosis narrowed this down to the TIPM. It was replaced and the issue stopped for 6 months then reoccurred. TIPM replacement again fixed the issue. Obviously the TIPM's have a defect and has been widely reported. Major issue is that only remanufactured TIPMS are available from the same defective build. Dealer charges over $1000 for the part and more to install it. There should be a class action lawsuit on this obvious dangerous defect that has not been addressed by Dodge.

The contact owns a 2010 Dodge Grand Caravan. The contact stated the tv installed in the middle of the ceiling failed to stay up as needed. The contact's grandson was cut on his head due to the failure. No medical attention was needed. The contact inquired about the failure with the dealer, who confirmed there was no recall regarding the failure. The contact was unsure of a diagnostic result for the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 187,000.

When attempting to start the vehicle, ignition key inadvertently moves into the "Off" position, turning the engine off suddenly. If this safety issue occured while driving, it would depower various key systems including the airbags, power steering, and power braking. In the event of a crash following an accidental rotation of the key, the airbags would fail to deploy causing serious injury or death. The dealership is aware of this problem now and confirms this is a significant safety issue, but that their hands are tied unless Crystler helps. L25 is the known safety recall for the 2010 Dodge Grand Caravans- build dates 3months less than ours- July 2010 verses Oct. 2010. With our Dodge experiencing the same issue and safety concerns as the recalled ones, we then called Crystler at (800) 853-1403 to report the issue and advocate for the repair and/or extension of the recall. An employee named Myah said "there's nothing we can do b/c recall is VIN specific and doesn't show yours as being recalled for this issue". I asked to speak with a supervisor to further discuss how to get the recall extended to our VIN, as the same safety issue is occuring, and the rep was very dismissive and told me "they were sorry they could not help and "no one is available at this time". I told her I didn't mind waiting on hold so the issue could be properly reported and addressed with a supervisor. She put me on hold again and then said "a supervisor can call you when they are available", but then she did not even ask for my phone number. I do not trust that she was acting in our best interest and feel she was being negligant. No one has called back. Please help. We are writing to #1) inform you of this safety issue #2) inform you of the known recall to address this safety issue- does not currently extend to our manufacture month #3) report Crystlers negligence in responding to this safety issue #4) to respectfully request a safety investigation should our VIN not be added to this